Likelihood to Recommend Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
Read full review Any business that needs to keep track of orders and payments would benefit from Shopify Plus. Customers information, orders, and payments are all saved and available for reference. You are able to refer to past orders to review trends and offer future purchase suggestions. Shopify Plus is also easy to use so it does not take long to train employees how to use this system.
Read full review Pros Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention. The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world. Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform. Read full review Scales incredibly well. Forget about hardware concerns, load balancing, downtime, etc. and focus on eCommerce. We've seen merchants go from a few thousand dollars per month to having million dollar days, all on Shopify without having to worry about performance or scaling systems. Great new features consistently being added, ahead of the curve on almost everything Solid API to build on and work with, a few annoying quirks here and there for super complex use cases but overall very well documented and works well Most Merchant Success Managers are good and genuinely want to be helpful A fantastic user interface, very logical and easy to use Tons and tons and tons of out of the box integrations. Easily the best integration marketplace of the e-commerce platforms. There's an app for that. Read full review Cons Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time. They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time. Read full review The Account Managers/Reps have become more scripted and seem like they are busier and handling more clients than before. It doesn't seem as personal and special anymore like when we first upgraded to Plus. Shopify still has missing features in their software that might not have an app in their app marketplace available that fills this void. The 24/7 support doesn't seem as dedicated as they once were. Read full review Likelihood to Renew N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
Read full review Support Rating Always are quick to answer our questions and help us find a solution
Read full review Alternatives Considered We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
Read full review Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for.
BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
Read full review Return on Investment Definitely positive impact in local markets Positive impact in email marketing Some positive experience with tailoring it for our business objectives Read full review Shopify Plus has been a very cost effective solution for us. As our business grows, it's easy to train new hires on how to use Shopify Plus. What we've lost in the missing features of Shopify we've made up for in the other areas. Read full review ScreenShots