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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Digital River

    Score3 out of 10
    N/ADigital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.N/A

    WooCommerce Subscriptions

    Score8.7 out of 10
    N/AWooCommerce Subscriptions is a premium extension for WooCommerce which supports recurring payments and subscription-based services and products.N/A
    Pricing
    Digital RiverWooCommerce Subscriptions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Digital RiverWooCommerce Subscriptions
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Digital RiverWooCommerce Subscriptions
    Considered Both Products
    Digital River
    No answer on this topic
    Automattic
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Features
    Digital RiverWooCommerce Subscriptions
    Online Storefront
    Comparison of Online Storefront features of Digital River and WooCommerce Subscriptions
    Feature
    Digital River
    5.6
    3 Ratings
    33% below category average
    WooCommerce Subscriptions
    -
    Ratings
    Product catalog & listings2.03 Ratings00 Ratings
    Product management2.03 Ratings00 Ratings
    Bulk product upload10.02 Ratings00 Ratings
    Branding5.03 Ratings00 Ratings
    Mobile storefront5.03 Ratings00 Ratings
    Product variations7.03 Ratings00 Ratings
    Website integration5.03 Ratings00 Ratings
    Visual customization5.03 Ratings00 Ratings
    CMS9.52 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Digital River and WooCommerce Subscriptions
    Feature
    Digital River
    7.4
    3 Ratings
    3% below category average
    WooCommerce Subscriptions
    -
    Ratings
    Abandoned cart recovery9.82 Ratings00 Ratings
    Checkout user experience5.03 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of Digital River and WooCommerce Subscriptions
    Feature
    Digital River
    5.0
    3 Ratings
    50% below category average
    WooCommerce Subscriptions
    -
    Ratings
    eCommerce security5.03 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Digital River and WooCommerce Subscriptions
    Feature
    Digital River
    6.9
    3 Ratings
    11% below category average
    WooCommerce Subscriptions
    -
    Ratings
    Promotions & discounts9.82 Ratings00 Ratings
    Personalized recommendations6.02 Ratings00 Ratings
    SEO5.02 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Digital River and WooCommerce Subscriptions
    Feature
    Digital River
    8.2
    2 Ratings
    2% above category average
    WooCommerce Subscriptions
    -
    Ratings
    Multi-site management2.01 Ratings00 Ratings
    Order processing9.82 Ratings00 Ratings
    Inventory management10.01 Ratings00 Ratings
    Shipping10.01 Ratings00 Ratings
    Custom functionality9.32 Ratings00 Ratings
    Best Alternatives
    Digital RiverWooCommerce Subscriptions
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    2Checkout from Verifone
    Score8.6 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    Chargebee
    Score8.5 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Digital RiverWooCommerce Subscriptions
    Likelihood to Recommend
    3.0
    (7 ratings)
    8.9
    (8 ratings)
    Likelihood to Renew
    8.3
    (4 ratings)
    10.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    8.1
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Digital RiverWooCommerce Subscriptions
    Likelihood to Recommend
    Digital River
    Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.
    Read full review
    Automattic
    WooCommerce Subscriptions is a solid option for WordPress based eCommerce sites, particularly if you are already using WooCommerce as your eCommerce platform. It works for simple subscriptions, allows for customization in terms of email notifications, pricing, coupons, etc. It obviously would not be a good fit for non-WordPress websites, and it may be too much if all you need are very simple subscription plans.
    Incentivized
    Read full review
    Pros
    Digital River
    • Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
    • The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
    • Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
    Read full review
    Automattic
    • Recurring payments
    • Dunning / retrying of payments if it fails the first time
    • Automatically removing access if payments fail
    • Keeping records of who is on which subscription
    • Users can manage their own subscription
    Incentivized
    Read full review
    Cons
    Digital River
    • Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
    • They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
    Incentivized
    Read full review
    Automattic
    • Better syncing to ActiveCampaign for renewal reminders
    • Make it easier for clients to update their credit cards and have it automatically apply to all subscriptions
    Incentivized
    Read full review
    Likelihood to Renew
    Digital River
    N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.
    Read full review
    Automattic
    We are very likely to renew our Woo Commerce subscriptions add on. We are dedicated to WordPress and plan to grow our business significantly. Woo Commerce subscriptions enables us to manage and extend our subscription revenue easily. We did not have this a few years ago and we have seen the uplift in revenue from using it!
    Incentivized
    Read full review
    Usability
    Digital River
    No answers on this topic
    Automattic
    I like almost everything about WooCommerce Subscriptions EXCEPT one of the main reasons we started using it has never worked out. When we started this subscription box company, I discovered that it was difficult to track how many of each unique product we needed to order to fulfill subscriptions. In my naivete, I thought it was a simple task . 4 years later, I have recently developed my own custom solution (after learning 5 different programming languages) and I now use the WooCommerce and WooCommerce Subscriptions API to get the data I need from the store en masse. Basically, I offer multiple selections that customers can make as part of their subscriptions. WooCommerce does not offer totals or reports for anything up that is not tracked using a 'variation ID' which you have to manually generate. My products have 80 or so variations per product sometimes and the WooCommerce system was actually a little buggy when I tried setting them all up at once so I gave up. Now I know that without that info, the selections in orders are treated as metadata and handled almost as if they are not relevant to the order
    Incentivized
    Read full review
    Support Rating
    Digital River
    No answers on this topic
    Automattic
    The ticketing system of WooCommerce and WooCommerce Subscriptions is not state of the art. I wish it were an intercom type of support, But I honestly very rarely need support so it's partially a non-issue. Documentation is also very good so it preemptively addresses things that you might typically need support on. One thing I hate about WooCommerce plugins' support MO is that you're always asked to reset to the standard WP theme and deactivate all plugins, which is near impossible to do in a production environment. So their preliminary steps for offering support are highly onerous.
    Incentivized
    Read full review
    Implementation Rating
    Digital River
    No answers on this topic
    Automattic
    It was a smooth and easy implementation for us. Downloaded the add-on and made a few integrations to salesforce and shipstation and we were up and running within a day
    Incentivized
    Read full review
    Alternatives Considered
    Digital River
    We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River
    Read full review
    Automattic
    We liked that WooCommerce Subscriptions was easier to implement, use, and (slightly) modify over Shopify's subscription model. We can implement and grow Wordpress and WooCommerce (with subscriptions) on our micro-sites fairly quickly and without much long term hassle. The UI is pretty easy to navigate, and the code is a bit simpler than Shopify's (from what we reviewed).
    Incentivized
    Read full review
    Return on Investment
    Digital River
    • Definitely positive impact in local markets
    • Positive impact in email marketing
    • Some positive experience with tailoring it for our business objectives
    Incentivized
    Read full review
    Automattic
    • Increased recurring monthly/yearly revenue
    • Decreased time spent managing billing and subscriptions manually
    • Eliminated manual onboarding time, creating accounts by hand, etc.
    Incentivized
    Read full review
    ScreenShots