What users are saying about
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

DigitalOcean

Scenarios where DigitalOcean is well suited:- I would recommend DigitalOcean for any startup looking to get up and running quickly, but concerned about scalability and infrastructure costs- DigitalOcean is also a powerful tool for running microservices; it can be useful for prototyping or quickly launching pre-configured servicesScenarios where DigitalOcean is less appropriate:- DigitalOcean would be less appropriate for companies with limited devops experience in their teams (you need to be more on top of your infrastructure and may not get the automated infrastructure updates that you would from something like AWS).
Anonymous | TrustRadius Reviewer

Rackspace Managed Hosting

Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes.While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement.Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
Jim Rubenstein | TrustRadius Reviewer

Feature Rating Comparison

Infrastructure-as-a-Service (IaaS)

DigitalOcean
8.7
Rackspace Managed Hosting
Service-level Agreement (SLA) uptime
DigitalOcean
9.3
Rackspace Managed Hosting
Dynamic scaling
DigitalOcean
8.7
Rackspace Managed Hosting
Elastic load balancing
DigitalOcean
8.2
Rackspace Managed Hosting
Pre-configured templates
DigitalOcean
9.1
Rackspace Managed Hosting
Monitoring tools
DigitalOcean
8.6
Rackspace Managed Hosting
Pre-defined machine images
DigitalOcean
8.8
Rackspace Managed Hosting
Operating system support
DigitalOcean
8.7
Rackspace Managed Hosting
Security controls
DigitalOcean
8.1
Rackspace Managed Hosting

Pros

DigitalOcean

  • Ease of use - You can get set up with a new server in a matter of minutes. It doesn't get any easier than that.
  • Support - The public forums are incredibly helpful as are the official help articles. I've never needed to contact the support team because of this. All of the information is at my fingertips.
  • Pricing - We're only paying $10/mo for a solution that gives our customers more confidence in us and is a selling point for us.
Chris Widner | TrustRadius Reviewer

Rackspace Managed Hosting

  • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
  • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
Jordan Leano | TrustRadius Reviewer

Cons

DigitalOcean

  • Some products/services available on other Cloud providers aren't available, but they seem to be catching up as they add new products like Managed SQL DBs.
  • While they have FreeBSD droplets (VMs), support for *BSD OSs is limited. I.e. the new monitoring agent only works on Linux.
  • There are no regions available on South America.
  • They don't seem to offer enterprise-level products, even basic ones as Windows Server, MS SQL Server, Oracle products, etc.
Leonel Quinteros | TrustRadius Reviewer

Rackspace Managed Hosting

  • Their backup tools are confusing and could use some clarification. We ended up getting charged for backup licenses on nonexistent servers, and that was frustrating because they would not refund us the fees as they declared it our fault for misunderstanding their terms.
  • They need to stop charging for "fanatical" support. Their support service has gotten worse over the years and now they are charging us a monthly fee. It's enough of a rub that we'll most likely move our servers to a different company.
John Reeve | TrustRadius Reviewer

Likelihood to Renew

DigitalOcean

DigitalOcean 9.0
Based on 2 answers
I've been very happy with it for my purposes and I plan to continue to use DigitalOcean for the foreseeable future!
Creede Lambard | TrustRadius Reviewer

Rackspace Managed Hosting

Rackspace Managed Hosting 2.2
Based on 2 answers
If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
John Wooten | TrustRadius Reviewer

Usability

DigitalOcean

DigitalOcean 8.5
Based on 6 answers
While DigitalOcean is a top notch host in our opinion, it could be more user friendly. There have been great strides taken in the last year with user friendliness, and while if you are experienced with web hosting, the services they offer will be easy to use, if you are not then it will require some research on your part.
Brandon Mullins | TrustRadius Reviewer

Rackspace Managed Hosting

No score
No answers yet
No answers on this topic

Reliability and Availability

DigitalOcean

DigitalOcean 10.0
Based on 1 answer
Have not found a single second of down time myself. Superior availability.
Hernán Silva | TrustRadius Reviewer

Rackspace Managed Hosting

No score
No answers yet
No answers on this topic

Performance

DigitalOcean

DigitalOcean 9.0
Based on 1 answer
Very quick response and high performance, you have to fine tune configurations on your machines though.
Hernán Silva | TrustRadius Reviewer

Rackspace Managed Hosting

No score
No answers yet
No answers on this topic

Support Rating

DigitalOcean

DigitalOcean 8.8
Based on 9 answers
They have always been fast, and the process has been straight-forward. I haven't had to use it enough to be frustrated with it, to be honest, and when I have an issue they fix it. As with all support, I wish it felt more human, but they are doing aces.
Bobby Johnson | TrustRadius Reviewer

Rackspace Managed Hosting

No score
No answers yet
No answers on this topic

Alternatives Considered

DigitalOcean

Amazon has a very complex UI and many products to offer. They haven't polished up their UI and it has a much greater learning curve compared to DigitalOcean. However, Amazon Web Services (AWS) does have more comprehensive cloud computing services, which forces some companies to migrate their backend and other services to AWS as they scale up.
Fedor Paretsky | TrustRadius Reviewer

Rackspace Managed Hosting

AWS is more and reliable and will work better for our organization from now on. Rackspace has served its purpose but is a slowly dying service. I will still happily give them kudos where it is deserved and they did great in their prime. Amazon is slowly taking over and edging everyone out and you need to jump ship at some point if you want to keep up.
Anonymous | TrustRadius Reviewer

Scalability

DigitalOcean

DigitalOcean 10.0
Based on 1 answer
Great scalability, you can start with small plans and move up to premium features at a very good price.
Hernán Silva | TrustRadius Reviewer

Rackspace Managed Hosting

No score
No answers yet
No answers on this topic

Return on Investment

DigitalOcean

  • With DigitalOcean, I've been able to move all my sites to https using my own implementations of SSL with LetsEncrypt.
  • Since moving my sites to DigitalOcean, my hosting plan costs less than 40% of what I paid for similar hosting from Site5.
Jeanine Schoessler | TrustRadius Reviewer

Rackspace Managed Hosting

  • Responded to slowdowns very quickly, therefore negating lose of earnings at peak times
  • When speaking to the right people eventually, they suggested solutions that have improved server response, which should have a positive impact on site speed (and so CR)
  • Load balancing allows for an efficient workflow in implementing new features while not losing traffic
  • Originally set some configurations low, which negatively impacted server performance. This was rectified with memory expansion following some discussions.
Gideon Caspi | TrustRadius Reviewer

Pricing Details

DigitalOcean

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rackspace Managed Hosting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DigitalOcean
8.7
Rackspace Managed Hosting
5.1

Likelihood to Renew

DigitalOcean
9.0
Rackspace Managed Hosting
2.2

Usability

DigitalOcean
8.5
Rackspace Managed Hosting

Reliability and Availability

DigitalOcean
10.0
Rackspace Managed Hosting

Performance

DigitalOcean
9.0
Rackspace Managed Hosting

Support Rating

DigitalOcean
8.8
Rackspace Managed Hosting

Scalability

DigitalOcean
10.0
Rackspace Managed Hosting

Add comparison