Diligent One Platform offers a unified solution for Governance, Risk, and Compliance (GRC) management, providing a comprehensive overview of risks and insights in one place.
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Ideagen Quality Management
Score 7.7 out of 10
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Ideagen Quality Management (formerly Q-Pulse, Qualtrax and Qadex) integrates with an organization's existing processes and acts as the backbone of its processes, providing workflow automations and comprehensive document management, enabling teams to identify and rectify any issues before they arise. This solution is designed to elevate an organization's performance with digital quality management solution.
We are very happy with the tool, especially the flexibility> it was very easy for us to start with audits which we already do and move to controls and Risks from there. Most other tools try to force a methodology on you. It is very well suited for companies that want to start somewhere and grow from there
Truthfully, there is no scenario where I cannot see Ideagen being beneficial to a company. The ability for a company to have it's staff trained remotely is invaluable, as most of the world now lives virtually. Couple that with the advantage of giving persons access to other modules, which may not be officially assigned to them, persons can continue to make themselves more marketable with continued learning.
Enhance business compliance by maintaining records and documents for all our processes and reports, which allows us to not worry about training new people in case resources are transferred.
We integrated risk assessment tools and business continuity plans, which allowed proactive identification and mitigation of potential business risks.
It helped to secure communication channels with confidential discussions and document sharing among team members and leadership.
The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.
Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.
The flexibility of use is very good. The workflows can be applied to a lot of different areas of the business and they're not difficult to build. Users can run reports and track progress of employee training compliance. Usability to me includes the experience aspect and the UI is a little tired. Re-working the front end for organizational purposes along with look and feel would keep this app fresh.
HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.
We’re pretty satisfied with the implementation offering and the reading experiences provided. With our quarterly audits, this tool has made the task much more accessible. The outcome of version control of documents is easy to accomplish, and gathering all the records in one place makes it more accessible.
I'm excited about diligent due to the fact that they provide many tools to support compliance through use of analytics and testing processes. We also use FloQast, for which I'm an advocate for, however I'm not sure they have expanded yet to support analytics and testing. I don't have any further experience with other products
I was not involved in solution selection, but this solution is fit for purpose for a number of different tools that we could be paying for as well. We are not purchasing an HR workflow tool because the workflows accommodate most of our needs and the one that it doesn't aren't necessarily appropriate anyway. Regulatory software validations are performed in Ideagen because the overhead of a software specific tool is more that what we require. The upside is that all of those records are in a consolidated location for an audit.
A lot of time and efficiency has been saved for my team as we continue to find different ways to automate tests, continuous monitoring projects, etc. We have been able to shift our focus on enhancement projects that previously had been on the back burner until we had switched to the Diligent One Platform.
