Discord vs. WhatsApp Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Discord
Score 8.1 out of 10
N/A
Discord is an app designed to connect users with communities over voice, video, and text chat, via Discord servers, a gaming and game industry oriented app for growing communities around video games and allowing developers to communicate with their customer base; the app may yet also be used for business communications of other kinds.
$4.99
per month
WhatsApp Business
Score 8.2 out of 10
N/A
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
Pricing
DiscordWhatsApp Business
Editions & Modules
Discord Nitro Classic
$4.99
per month
Discord Nitro
$9.99
per month
WhatsApp Business
Free
Offerings
Pricing Offerings
DiscordWhatsApp Business
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details16% discount on annual pricing for Discord Nitro ($99.99 per year) and Discord Nitro Classic ($49.99 per year).
More Pricing Information
Community Pulse
DiscordWhatsApp Business
Considered Both Products
Discord
Chose Discord
Discord is better when addressing many people at once. I like how you can upload emotes, and it's just a lot more fun. I don't even use Whatsapp anymore. I'd rather text people than use Whatsapp for all intense and purposes. Discord also uses bots and I don't think Whatsapp does.
Chose Discord
The subdivisions through voice and text channels that can be elevated in Discord facilitate the organization of the company. Discord planned that the information not lost in the middle of the conversations, we managed to organize for the projects. Permission levels also help …
WhatsApp Business

No answer on this topic

Top Pros
Top Cons
Features
DiscordWhatsApp Business
Project Management
Comparison of Project Management features of Product A and Product B
Discord
8.2
23 Ratings
5% above category average
WhatsApp Business
-
Ratings
Task Management8.58 Ratings00 Ratings
Gantt Charts9.01 Ratings00 Ratings
Scheduling8.06 Ratings00 Ratings
Workflow Automation7.05 Ratings00 Ratings
Mobile Access9.221 Ratings00 Ratings
Search8.619 Ratings00 Ratings
Visual planning tools7.04 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Discord
7.9
23 Ratings
1% below category average
WhatsApp Business
-
Ratings
Chat9.523 Ratings00 Ratings
Notifications9.122 Ratings00 Ratings
Discussions9.423 Ratings00 Ratings
Surveys8.014 Ratings00 Ratings
Internal knowledgebase9.012 Ratings00 Ratings
Integrates with GoToMeeting10.02 Ratings00 Ratings
Integrates with Gmail and Google Hangouts4.01 Ratings00 Ratings
Integrates with Outlook4.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Discord
7.7
22 Ratings
3% below category average
WhatsApp Business
-
Ratings
Versioning6.89 Ratings00 Ratings
Video files7.222 Ratings00 Ratings
Audio files6.721 Ratings00 Ratings
Document collaboration6.610 Ratings00 Ratings
Access control8.212 Ratings00 Ratings
Advanced security features7.69 Ratings00 Ratings
Integrates with Google Drive10.01 Ratings00 Ratings
Device sync8.212 Ratings00 Ratings
Best Alternatives
DiscordWhatsApp Business
Small Businesses
Stackby
Stackby
Score 9.3 out of 10
Telegram
Telegram
Score 8.7 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Telegram
Telegram
Score 8.7 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Telegram
Telegram
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DiscordWhatsApp Business
Likelihood to Recommend
8.1
(23 ratings)
9.0
(24 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
8.0
(2 ratings)
9.5
(4 ratings)
Support Rating
9.2
(3 ratings)
8.3
(4 ratings)
User Testimonials
DiscordWhatsApp Business
Likelihood to Recommend
Discord
Discord worked well for us in an academic setting, although I would probably recommend something like Slack--which has more professional connotations--for a work setting. Discord is great for more casual conversation because it has a connotation for being frequently used by gamers, Reddit users, large groups of friends, and people interested in a particular topic.
Read full review
Meta Platforms Inc
By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.
Read full review
Pros
Discord
  • One to many Communications to ensure that we can quickly get messages out when we have to.
  • Quick polling of questions and issues
  • The ability to gate channels so we can focus on folks that we know are stakeholders gives them an added feeling of belonging and that they have a say in the direction of projects.
Read full review
Meta Platforms Inc
  • Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
  • We can customise messages for different clients such as for vendors, business clients.
  • Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
  • Various options to create catalogue & showcase accordingly
Read full review
Cons
Discord
  • UI could always use improvement - may be a learning curve for new users
  • Many young to middle aged users but may be difficult for older generation to take up Discord as a means of communication
  • Sometimes the ads for their Nitro features can be obnoxious
Read full review
Meta Platforms Inc
  • Scalability is difficult to suggest, and the quality of the links, especially when made on video, should be improved.
  • Traveling with WhatsApp Business is tricky because unable to hold calls, and the app is banned in some countries.
  • It's possible to improve API support and extract the application's satisfaction index.
Read full review
Likelihood to Renew
Discord
No answers on this topic
Meta Platforms Inc
It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.
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Usability
Discord
I can't really say much on this. It's extremely easy to use, it's very logical and intuitive, and very easy to install and set-up. Even the settings menus make sense even to nonliterate IT people.
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Meta Platforms Inc
Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.
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Support Rating
Discord
I would give it a 10 rating because it absolutely deserves it. Discord has made things like keeping in touch extremely easy for people. Anywhere from gamers, businessmen and even family calls are all a part of this fantastic application. The ease of access of being able to jump in a room with your friends and talk to them is amazing
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Meta Platforms Inc
There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
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Alternatives Considered
Discord
Discord is better when addressing many people at once. I like how you can upload emotes, and it's just a lot more fun. I don't even use Whatsapp anymore. I'd rather text people than use Whatsapp for all intense and purposes. Discord also uses bots and I don't think Whatsapp does.
Read full review
Meta Platforms Inc
In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
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Return on Investment
Discord
  • Discord has allowed us to connect to students when typical email & text would not work.
  • Discord has allowed easy creation and communication for small group leaders and their students.
  • Discord is free and so many students have access to it.
Read full review
Meta Platforms Inc
  • it is simple to communicate with a big group of people at once
  • WhatsApp now has a new tool that allows me to track the location of a buddy or contact.
  • it is compatible with practically every smartphone now on the market
Read full review
ScreenShots