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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Jotform

    Score8.5 out of 10
    N/AJotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…

    $0

    Pricing
    DixaJotform
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    Free
    $0.00
    Bronze
    $34.00
    Monthly
    Silver
    $39.00
    Monthly
    Gold
    $99.00
    Monthly
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    DixaJotform
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration—
    More Pricing Information
    Community Pulse
    DixaJotform
    Considered Both Products
    Dixa
    No answer on this topic
    Jotform
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    151 Answers
    Delivers good value for the price
    No answers on this topic
    93%
    Delivers good value for the price
    124 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    152 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    95%
    Lived up to sales and marketing promises
    100 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    136 Answers
    Features
    DixaJotform
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of Dixa and Jotform
    Feature
    Dixa
    -
    Ratings
    Jotform
    8.0
    164 Ratings
    1% below category average
    Survey templates00 Ratings9.0140 Ratings
    Themes00 Ratings7.7148 Ratings
    Custom logo/branding00 Ratings7.3153 Ratings
    Survey Content
    Comparison of Survey Content features of Dixa and Jotform
    Feature
    Dixa
    -
    Ratings
    Jotform
    9.4
    151 Ratings
    10% above category average
    Changes to live survey00 Ratings9.7126 Ratings
    Question design help00 Ratings9.6124 Ratings
    Multiple question types00 Ratings8.9148 Ratings
    Survey Logic
    Comparison of Survey Logic features of Dixa and Jotform
    Feature
    Dixa
    -
    Ratings
    Jotform
    9.8
    127 Ratings
    16% above category average
    Survey logic flexibility00 Ratings9.8127 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of Dixa and Jotform
    Feature
    Dixa
    -
    Ratings
    Jotform
    8.6
    154 Ratings
    6% above category average
    Response tracking00 Ratings8.4145 Ratings
    Data export00 Ratings9.1147 Ratings
    Standard reports00 Ratings8.2133 Ratings
    Custom reports00 Ratings8.6125 Ratings
    Analytics00 Ratings8.9114 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of Dixa and Jotform
    Feature
    Dixa
    -
    Ratings
    Jotform
    9.4
    127 Ratings
    8% above category average
    Access controls00 Ratings9.4123 Ratings
    Compliance00 Ratings9.4116 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of Dixa and Jotform
    Feature
    Dixa
    -
    Ratings
    Jotform
    8.4
    96 Ratings
    4% above category average
    Vendor-offered crowdsourcing00 Ratings7.575 Ratings
    Respondent restrictions00 Ratings9.496 Ratings
    Best Alternatives
    DixaJotform
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Zoho Forms
    Score9.2 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Qualaroo
    Score7 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    QuestionPro
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DixaJotform
    Likelihood to Recommend
    9.3
    (4 ratings)
    8.5
    (185 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.4
    (7 ratings)
    Usability
    -
    (0 ratings)
    8.6
    (131 ratings)
    Support Rating
    -
    (0 ratings)
    7.4
    (81 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.9
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    DixaJotform
    Likelihood to Recommend
    Dixa
    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
    Incentivized
    Read full review
    Jotform
    We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
    Read full review
    Pros
    Dixa
    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Incentivized
    Read full review
    Jotform
    • Gathers information on my clients
    • Gathers and organizes information on my prospects
    • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
    • Educates clients about the benefit of supplementation
    • Educates my prospects
    Read full review
    Cons
    Dixa
    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Incentivized
    Read full review
    Jotform
    • The price is too high for casual users like myself
    • The automation took some time to figure out (that's understandable)
    • Making the forms look uniform took a lot of time to setup
    • Some parts like the approval emails, notification emails can be confusing
    Incentivized
    Read full review
    Likelihood to Renew
    Dixa
    No answers on this topic
    Jotform
    I need this software to run my business, it's built around it.
    Incentivized
    Read full review
    Usability
    Dixa
    No answers on this topic
    Jotform
    As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
    Incentivized
    Read full review
    Support Rating
    Dixa
    No answers on this topic
    Jotform
    I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
    Incentivized
    Read full review
    Implementation Rating
    Dixa
    No answers on this topic
    Jotform
    the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
    Incentivized
    Read full review
    Alternatives Considered
    Dixa
    Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
    Incentivized
    Read full review
    Jotform
    Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
    Read full review
    Return on Investment
    Dixa
    • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
    • You can be confident that you will achieve the desired results for your users thanks to the platform.
    Incentivized
    Read full review
    Jotform
    • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
    • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
    • I could not easily identify what new information was provided in a resubmission by a respondent.
    Read full review
    ScreenShots

    Dixa Screenshots

    Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

    Jotform Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot