Likelihood to Recommend One thing you need to watch is if your source of content puts out 50 articles a week, it may be too much to automate. You can adjust how many posts get shared per day and there's a limit on the free account. I recommend choosing content sources that publish no more than 5 times a week.
Giselle Aguiar Social Media, Content & Digital Marketing Specialist & Trainer
Read full review ON24 works great for a 4 part webinar series we host every fall that is a annual legal update that allows us to reach a slew of clients that we would otherwise not. (if we conducted the same in person). We typically see 300+ attendees per webinar in this series. One component we focus on for some events is networking, the virtual break out rooms are a good add on when hosting but it does not replace the face to face component of networking. The ON24 ones are also more formal that a zoom breakout for instance, as ON24 is completely different experience than a Zoom webinar anyway
Read full review Pros Web based with secure login Connects to most social media platforms Read full review Engagement tools to help audience members focus on the important pieces of the material. Back end analytics allowed for us to understand customer sentiment. Produce live panel discussions in addition to showing slideware and polls. Use surveys to gather feedback and understand audience interest and intent with flexible question configurations. Read full review Cons Support of the product was a bit hit and miss. Some of the functionality I enjoyed that made me sign up in the first place like the ability to repost a tweet by clicking on it was taken away suddenly with no explanation. Although it was sort of replaced with EverQueue. The interface was glitchy at times especially around creating categories and timings for bulk post scheduling. Eventually worked around it to make it work for me. No phone app was a major disappointment as I find lots of stuff to post from my mobile. Read full review We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees) Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account Read full review Likelihood to Renew ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Read full review Usability 97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
Read full review Reliability and Availability ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Read full review Performance Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Read full review Support Rating Problems are quickly worked out with their support. I haven't had any issues except in the initial setup, and their support folks walked me through it.
Read full review ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
Read full review In-Person Training Most points of relevance were covered as far as I can remember.
Read full review Online Training On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Read full review Implementation Rating We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Read full review Alternatives Considered Buffer and Dlvr.it don't compare as apples to apples, but there are areas where one is better than the other. For price and automating social media posts, Dlvr.it is better, but for content curation I've found Buffer to be easier.
Read full review We previously hosted our webinars on Zoom, which was a much less interactive format and not really scaled for such large-scale events that we have been hosting. The On24 consoles are really great and we are able to have links to share with our audience. The on-demand format is also a lot better on On24 than it was on Zoom.
Read full review Scalability We haven't scaled a lot through ON24 a great deal beyond the initial scale-up of going from 4 events a year to 1+ a month but we can see that you can scale. The one drawback we have found with scalability is that events over a certain amount of time cost a lot more.
Read full review Return on Investment WASTE OF MONEY as they did literally NOTHING. Read full review ON24 has allowed us to deliver meaningful pitches, promotions, and seminars to clients/audience members all year round, remotely. The reporting available to us through the ON24 platform allows us to assess and review what is working and what needs adjusting with our events. This is valuable to us. Using the tools available, we've doubled our audience engagement in the last 12 months, and this has allowed us to generate leads at a later stage of the "funnel." Read full review ScreenShots