ON24 has done wonders for our virtual events
Updated June 12, 2024
ON24 has done wonders for our virtual events
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ON24
We use ON24 to produce virtual events. We host events on ON24, anywhere from 30-900 people geared toward government training. We offer events on a variety of technology and management topics. We utilize the engagement features on the platform (open chat, polling, Q&A, etc.). ON24 helps us get content and training opportunities out to government employees to further their education.
Pros
- Ease of use (internally)
- User friendly (externally)
- Quick replies to IT tickets
Cons
- We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees)
- Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account
- ON24 has good reporting so its very easy to pull reports for our clients
- We like the level of engagement it allows for our attendees
We use the engagement data after every event. I formulate a report that gives full reg list, attended, no show, resources downloaded, questions asked, and polls (if applicable). I also use this data to create a data sheet we use at our company internally so we can keep track of reg numbers and show up rates. We integrate our CRM for each webinar and it works perfectly, it does not work for the virtual conference manager.
ON24 was our bread and butter when we stopped doing in-person events due to COVID. We utilized ON24 way more so we could keep the events side of our business going. It's been a great tool for us, and it's awesome how much you all are improving as times change with the in-person virtual and hybrid landscapes.
Do you think ON24 delivers good value for the price?
Not sure
Are you happy with ON24's feature set?
Yes
Did ON24 live up to sales and marketing promises?
Yes
Did implementation of ON24 go as expected?
Yes
Would you buy ON24 again?
Yes
ON24 Feature Ratings
ON24 and Communications During a Pandemic
- Product Marketing
- Other
Using ON24
2 - The events team uses ON24 at my company. We use the platform to build our event consoles, get metrics reports and run the webinars. I am the main person who uses ON24 day in and day out in my role.
1 - I am the go to person for in-house support at my company. You need to be able to be adaptive - for example we realized 3 hours before an event that registration wasnt in the system. I was able to pull our registration list from our CRM and manually upload it.
- hosting webinars
- hosting virtual events in conference manager
- metric reports for sponsors
- We have been able to use the metrics section to build robust reports for our sponsors
- hybrid events
- breakout rooms
Evaluating ON24 and Competitors
Yes - 6connex & workcast. We used both of these platforms in the past and found they never worked the way ON24 did. We had audio issues with Workcast on live webinars, the backend was very wonky to work with. We used 6connex a few years ago for our big virtual event we throw every year. The whole experience was not the best and was more stressful/work than any other platform we've used before.
- Ease of Use
ON24 is the easiest platform I have worked with. Once you know how the system works I can plug and play as needed. We stick with ON24 for the great CX and ease of use both on the backend and for our attendees.
N/A. At the end of the day I can give my input but our GM makes all the contract calls.
ON24 Implementation
- if we are talking abour reg flow/using a CRM we had a few hiccups connecting virtual conference manager to Marketo to get reg to flow.
ON24 Training
ON24 Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I dont think we did? When I need support I submit a ticket
I have a few times but one that sticks out is the on going support I received from my reps at On24 Sharif/Zac and previously Bert/Ross.
A while back we decided monthly check ins would help our relationship. Before having them as our CX reps, the team we had at ON24 while good, we needed improvements. We told Sharif about our previous troubles and since having his support we feel like everything has gone smoothly. Each month I have a check in call with the gentleman, they get me up to date on new releases and fun things that are coming down the road. I am able to relay feedback, how our events are going and talk through contract upgrades/renewals. All in all the relationship we have with ON24 is really great and I feel like thats not always the case with event platforms.
A while back we decided monthly check ins would help our relationship. Before having them as our CX reps, the team we had at ON24 while good, we needed improvements. We told Sharif about our previous troubles and since having his support we feel like everything has gone smoothly. Each month I have a check in call with the gentleman, they get me up to date on new releases and fun things that are coming down the road. I am able to relay feedback, how our events are going and talk through contract upgrades/renewals. All in all the relationship we have with ON24 is really great and I feel like thats not always the case with event platforms.
Using ON24
| Pros | Cons |
|---|---|
None | None |
- Creating new webinars
- updating webinar consoles
- manually uploading reg
- pulling metric reports
- Learning the virtual conference manager was tough at first
Yes, but I don't use it
Comments
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