DocuSign vs. RMail

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocuSign
Score 8.4 out of 10
N/A
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
$15
per month
RMail
Score 10.0 out of 10
N/A
RMail is RPost’s software-as-a-service solution that enables business users to track and prove email delivery and encrypt sensitive emails. Available as a MS Outlook add-in and for other popular software platforms, RMail works with any email address without any customization required. RMail provides users with a Registered Receipt email record proving delivery status, time of delivery, and exact content.
$7
per month
Pricing
DocuSignRMail
Editions & Modules
Personal
$15
per month
Real Starter
$15
per month
DocuSign for Realtors
$35
per month
Standard
$40
per month
Business Pro
$60
per month
Advanced Solutions
Custom Pricing
RMail Personal
$7.00
per user, per month
RMail Standard
$15.00
per user, per month
Shared Volume
Varies by Plan
for 5 or more users
Offerings
Pricing Offerings
DocuSignRMail
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DocuSignRMail
Considered Both Products
DocuSign
Chose DocuSign
We have looked at RMail. I think DocuSign has made it even easier to import documents with their DocuSign print driver that auto-prints to their page. This allows for a smooth transition. I also prefer DocuSign's document management system.
RMail

No answer on this topic

Top Pros
Top Cons
Best Alternatives
DocuSignRMail
Small Businesses
PDFfiller
PDFfiller
Score 9.0 out of 10
Paubox Email Suite
Paubox Email Suite
Score 10.0 out of 10
Medium-sized Companies
MSB Docs
MSB Docs
Score 9.6 out of 10
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.1 out of 10
Enterprises
Box
Box
Score 8.6 out of 10
Webroot Email Security Powered by Zix
Webroot Email Security Powered by Zix
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DocuSignRMail
Likelihood to Recommend
5.4
(153 ratings)
10.0
(7 ratings)
Likelihood to Renew
7.0
(12 ratings)
9.1
(2 ratings)
Usability
7.1
(11 ratings)
9.1
(2 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
10.0
(2 ratings)
9.1
(1 ratings)
Support Rating
10.0
(46 ratings)
9.1
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(5 ratings)
6.4
(2 ratings)
Product Scalability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
DocuSignRMail
Likelihood to Recommend
DocuSign
I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
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RPost
RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.
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Pros
DocuSign
  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
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RPost
  • Read receipts tell you the time a message was actually opened
  • The electronic signature feature is nice, and usually not included with these types of services
  • Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
  • Recipients do have the option of creating an account, but generally they don't need to
  • Outlook integration is very easy to set up
  • Gmail integration within Chrome is pretty amazing
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Cons
DocuSign
  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
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RPost
  • Program plug-in crashes on occasion.
  • Issues can arise if your computer's clock is not synced to RMail's time servers.
  • Setup was initially tedious (but has gotten much better since 2019).
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Likelihood to Renew
DocuSign
I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
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RPost
I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
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Usability
DocuSign
Generally user-friendly once you have command of the basics, but also has a lot of nuances that can make it difficult to train others on. DocuSign University is a helpful tool, but understandably a lot of content to get through to become a well-versed user. A lot of different functionalities but only a few I use on a weekly basis.
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RPost
It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.
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Reliability and Availability
DocuSign
It does not go down. I have had zero issues with DocuSign, approaching 4 years.
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RPost
No answers on this topic
Performance
DocuSign
Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
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RPost
Works well routinely without problems.
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Support Rating
DocuSign
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
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RPost
Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
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Online Training
DocuSign
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
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RPost
No answers on this topic
Implementation Rating
DocuSign
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
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RPost
Works great.
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Alternatives Considered
DocuSign
I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
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RPost
RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.
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Scalability
DocuSign
In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
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RPost
No answers on this topic
Return on Investment
DocuSign
  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
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RPost
  • There's not much ROI, because we don't get it much cheaper than the list price.
  • However, being able to offer this service strengthens our service offerings.
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ScreenShots

DocuSign Screenshots

Screenshot of Screenshot of Screenshot of

RMail Screenshots

Screenshot of EMail encryptionScreenshot of Encrypted EmailScreenshot of Large File SharingScreenshot of Receipt AuthenticationScreenshot of Registered ReceiptScreenshot of SideNote