What users are saying about
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Top Rated
837 Ratings
9 Ratings

DocuSign

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Top Rated
837 Ratings
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Score 8.2 out of 100
9 Ratings
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Score 10 out of 100

Attribute Ratings

  • DocuSign is rated higher in 4 areas: Usability, Performance, Support Rating, Implementation Rating
  • RMail is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

6.8

DocuSign

68%
150 Ratings
10.0

RMail

100%
7 Ratings

Likelihood to Renew

7.0

DocuSign

70%
12 Ratings
9.1

RMail

91%
2 Ratings

Usability

10.0

DocuSign

100%
10 Ratings
9.1

RMail

91%
2 Ratings

Availability

10.0

DocuSign

100%
5 Ratings

RMail

N/A
0 Ratings

Performance

10.0

DocuSign

100%
3 Ratings
9.1

RMail

91%
2 Ratings

Support Rating

9.8

DocuSign

98%
91 Ratings
9.1

RMail

91%
1 Rating

Online Training

10.0

DocuSign

100%
1 Rating

RMail

N/A
0 Ratings

Implementation Rating

10.0

DocuSign

100%
13 Ratings
6.4

RMail

64%
3 Ratings

Product Scalability

10.0

DocuSign

100%
1 Rating

RMail

N/A
0 Ratings

Likelihood to Recommend

DocuSign

I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
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RPost

RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.
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Pros

DocuSign

  • Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
  • Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
  • Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
  • The recipient can save the document after signing, so they too have their own electronic copy for their records
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RPost

  • Read receipts tell you the time a message was actually opened
  • The electronic signature feature is nice, and usually not included with these types of services
  • Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases
  • Recipients do have the option of creating an account, but generally they don't need to
  • Outlook integration is very easy to set up
  • Gmail integration within Chrome is pretty amazing
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Cons

DocuSign

  • Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
  • Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
  • It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
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RPost

  • Program plug-in crashes on occasion.
  • Issues can arise if your computer's clock is not synced to RMail's time servers.
  • Setup was initially tedious (but has gotten much better since 2019).
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Pricing Details

DocuSign

Starting Price

$0

Editions & Modules

DocuSign editions and modules pricing
EditionModules
Personal151
Standard402
Business Pro603
Advanced SolutionsCustom Pricing4
Real Starter155
DocuSign for Realtors356

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

RMail

Starting Price

$7 per month

Editions & Modules

RMail editions and modules pricing
EditionModules
RMail Personal$7.001
RMail Standard$15.002
Shared VolumeVaries by Plan3

Footnotes

  1. per user, per month
  2. per user, per month
  3. for 5 or more users

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

DocuSign

I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."
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RPost

I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
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Usability

DocuSign

The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
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RPost

It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.
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Reliability and Availability

DocuSign

It does not go down. I have had zero issues with DocuSign, approaching 4 years.
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RPost

No answers on this topic

Performance

DocuSign

Everything loads quickly. Reports are generated in a reasonable time. No noticeable difference in integrated software processing speeds.
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RPost

Works well routinely without problems.
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Support Rating

DocuSign

I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
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RPost

Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
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Online Training

DocuSign

Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
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RPost

No answers on this topic

Implementation Rating

DocuSign

Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
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RPost

Works great.
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Alternatives Considered

DocuSign

I would say that DocuSign's biggest competitor and a most similar product is Adobe Sign. They both offer almost identical features with Adobe offering a slightly better interface. Adobe Sign is also less costly than DocuSign while offering templates that can be useful for various activities. If you are looking for more branding options then Adobe offers a slight advantage but for corporate control, I would say DocuSign offers more security.
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RPost

RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.
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Scalability

DocuSign

In my years of using DocuSign, I have never had an outage. I haven't even encountered a bug.
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RPost

No answers on this topic

Return on Investment

DocuSign

  • DocuSign has made fax machines obsolete for receiving, signing, and returning documents to multiple parties.
  • DocuSign is a secure method of signing documents and that is a positive. Fax machines are generally not very secure.
  • DocuSign stores your documents in an encrypted form which protects your privacy and the privacy of all parties named in a document.
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RPost

  • There's not much ROI, because we don't get it much cheaper than the list price.
  • However, being able to offer this service strengthens our service offerings.
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Screenshots

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