DocuWare vs. OpenText Content Suite Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DocuWare
Score 9.2 out of 10
N/A
DocuWare’s document management software delivers digital workflow and document control to boost productivity without the need for IT resources. Its cloud and on-premises products are presented as a best-fit solution for companies seeking to digitize, automate and transform key processes. DocuWare is headquartered in New Windsor, NY, and their solution is presented as a DCM, or lightweight ECM.
$300
per month
OpenText Content Suite Platform
Score 7.6 out of 10
N/A
The OpenText Content Suite Platform oversees the lifecycle management of information across the enterprise from capture through archiving and disposition. With agile information governance to address the latest data governance and data privacy best practices, the vendor states their Content Suite reduces risk and empowers organizations to focus on using information to drive strategic growth and productivity.N/A
Pricing
DocuWareOpenText Content Suite Platform
Editions & Modules
Base
$300
per month
Enterprise
1,500
per month
Pro
Contact sales team
Large Enterpriser
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
DocuWareOpenText Content Suite Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
DocuWareOpenText Content Suite Platform
Enterprise Content Management
Comparison of Enterprise Content Management features of Product A and Product B
DocuWare
-
Ratings
OpenText Content Suite Platform
7.7
6 Ratings
7% below category average
Content capture & imaging00 Ratings9.36 Ratings
File sync, storage & archiving00 Ratings8.96 Ratings
Document management00 Ratings9.06 Ratings
Records management00 Ratings8.95 Ratings
Content search & retrieval00 Ratings9.06 Ratings
Enterprise content collaboration00 Ratings8.86 Ratings
Content publishing & creation00 Ratings4.35 Ratings
Security, risk management & information governance00 Ratings6.55 Ratings
Contract lifecycle management00 Ratings9.76 Ratings
Automated workflows00 Ratings7.15 Ratings
Artificial intelligence00 Ratings4.34 Ratings
Mobile support00 Ratings4.94 Ratings
Integration00 Ratings9.05 Ratings
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DocuWareOpenText Content Suite Platform
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User Ratings
DocuWareOpenText Content Suite Platform
Likelihood to Recommend
9.0
(7 ratings)
10.0
(8 ratings)
Likelihood to Renew
9.0
(1 ratings)
8.0
(1 ratings)
Usability
7.0
(1 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.0
(2 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
DocuWareOpenText Content Suite Platform
Likelihood to Recommend
DocuWare
We currently have a scenario where we print 1,000 documents per month, one for each resident. Because of DocuWare's ability to process barcodes, we dump that pdf to DocuWare and it files it into each resident's account. We then run scripting to add each of those documents to our cloud-based property management software. Saves having to process one document at a time per resident.
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OpenText
Great for content management and records even for organizations whose staff are not much experienced in the technical backgrounds as it's easy to use and no previous knowledge on HTML is required. It is great for storing invoices and payment proofs and for organizations dealing with global clients for general use documents.
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Pros
DocuWare
  • The software is secure and makes our documents safe
  • The software is scalable which is like
  • The software offers features that makes document processing and collaboration easy.
  • Docuware Cloud offers some automation features
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OpenText
  • Document Management is being done well since it allows you to put in a corporate folder structure that applies to the business unit you currently work in.
  • Records Management works well in this organisation as it allows you to classify the document according to the file plan, as well as manage it according to the retention schedule for tat file plan.
  • The ability to collaborate on files works really well. You can share with users within your group, as well as allow other users access to the files for either read access to read/write access.
  • Access control of the folder and even individual files allows you to ensure only necessary people can have the right type of access. This is especially welcome in the government environment where document management is of utmost importance.
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Cons
DocuWare
  • No active directory integration, this doubles up user management.
  • No Outlook integration. Would be nice to be able to interact with Docuware from email.
  • No mobile application. We have many remote users that would benefit from this.
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OpenText
  • The user interface and configurability of that interface lack a lot of flexibility and modern tools.
  • There needs to be stronger and more powerful integration to electronic forms and workflow capabilities which are core to modern ECM.
  • Management of audit and content history needs to be modernized and made more dynamic and sustainable.
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Likelihood to Renew
DocuWare
Docuware has become a vital part of our organization.
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OpenText
The staff is comfortable with it and I doubt they'd change at this point.
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Usability
DocuWare
Fairly intuitive for average users.
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OpenText
The interface is easy to understand and learn quickly.
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Reliability and Availability
DocuWare
No answers on this topic
OpenText
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
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Performance
DocuWare
No answers on this topic
OpenText
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
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Support Rating
DocuWare
We use a third-party company to assist in the support process, and they have been great to work with. Quick turn around on issues and almost immediate communication concerning support tickets. They are more than willing to consult with our IT partners as well, which is a must for our business.
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OpenText
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
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Implementation Rating
DocuWare
No answers on this topic
OpenText
No, it's pretty easy to implement and use.
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Alternatives Considered
DocuWare
We actually moved from DocuWare to Plate IQ because Plate is restaurant specific and shares many item codes, SKU #'s, etc from major vendors. However, we continue to use DocuWare for other data management because it was so useful to us while we used it for AP.
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OpenText
Having used OpenText Content Suite for a long time, I can say it stands the competition. It offers many versions which is unlike many products in its category. Also, while it is not affordable, I believe the cost is justified considering what a business can achieve with this software.
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Return on Investment
DocuWare
  • Allowed us to do multiple hours less data entry per client/per week.
  • ROI very quickly.
  • Package is customizable so you can scale as needed.
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OpenText
  • With OpenText Content Suite, we can easily keep documents safe
  • Document collaboration is easy with OpenText
  • We can easily handle invoicing and automation thanks to features such as content capture and imaging.
  • With OpenText Content Suite, there is better file sync and archiving
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ScreenShots