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Doodle vs. Acuity Scheduling, a Squarespace company vs. Xola

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Doodle

    Score8.5 out of 10
    N/ADoodle is appointment scheduling software from the Swiss company of the same name.

    $15

    per month per seat

    Acuity Scheduling, a Squarespace company

    Score8.2 out of 10
    N/AAcuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

    $14

    per month

    Xola

    Score10 out of 10
    N/AXola, headquartered in San Francisco, provides cloud-based software designed to make it simple for businesses to manage reservations in real time from any channel—bookings made in-person, over the phone, through their company website, on Xola’s vendor mobile app, with local resellers, and online travel agents that are integrated with Xola.N/A
    Pricing
    DoodleAcuity Scheduling, a Squarespace companyXola
    Editions & Modules
    Free
    $0
    1 user
    Pro
    $15
    per month per user
    Team
    $19.95
    per month per user
    Enterprise
    Contact Sales
    Emerging
    $14
    per month
    Growing
    $23
    per month
    Powerhouse
    $45
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    DoodleAcuity Scheduling, a Squarespace companyXola
    Free Trial
    NoNoNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual billing.——
    More Pricing Information
    Community Pulse
    DoodleAcuity Scheduling, a Squarespace companyXola
    Considered Multiple Products
    Doodle AG
    No answer on this topic
    Squarespace
    Chose Acuity Scheduling, a Squarespace company
    Doodle is better for arranging group meetings; AS isn't really designed for this.
    Calendly is OK, but doesn't have a mobile app which AS does.
    Incentivized
    Xola, Inc
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    20 Answers
    96%
    Would buy again
    26 Answers
    No answers on this topic
    Delivers good value for the price
    90%
    Delivers good value for the price
    18 Answers
    96%
    Delivers good value for the price
    26 Answers
    No answers on this topic
    Happy with the feature set
    91%
    Happy with the feature set
    20 Answers
    100%
    Happy with the feature set
    27 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    17 Answers
    92%
    Lived up to sales and marketing promises
    24 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    17 Answers
    96%
    Implementation went as expected
    26 Answers
    No answers on this topic
    Best Alternatives
    DoodleAcuity Scheduling, a Squarespace companyXola
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    Square Appointments
    Score10 out of 10
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    Score10 out of 10
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    Score10 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    Chili Piper
    Score8.8 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    Doodle
    Score8.5 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    DoodleAcuity Scheduling, a Squarespace companyXola
    Likelihood to Recommend
    9.0
    (31 ratings)
    9.3
    (48 ratings)
    10.0
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.3
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    9.5
    (9 ratings)
    -
    (0 ratings)
    Support Rating
    8.3
    (17 ratings)
    9.7
    (16 ratings)
    -
    (0 ratings)
    User Testimonials
    DoodleAcuity Scheduling, a Squarespace companyXola
    Likelihood to Recommend
    Doodle AG
    Doodle is great when you need to coordinate dates among a group and don't want to send a bunch of group emails or texts. It allows a number of dates to be proposed and the group can easily see those dates that are most preferred. If you need to do something more complex than that it may not be your tool.
    Incentivized
    Read full review
    Squarespace
    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Incentivized
    Read full review
    Xola, Inc
    Xola is suited for small, medium, and large businesses that handle internet bookings, direct telephone bookings, and concierge/affiliate bookings. It tracks scheduling, payments, affiliate billing, can message customers through SMS or email, can hold notes on clients as any good CRM should, can be automated to do many features through the integration of apps.
    Incentivized
    Read full review
    Pros
    Doodle AG
    • Doodle allows you to view multiple meeting times simultaneously. I may never have 100% of my team available, but I can see that I have three other options with 90% availability.
    • Doodle is a free resource that doesn't require users to create an account or exist in a network. I simply send the link and see the responses.
    • Doodle notifies you as people respond, making the scheduling process quick and easy. Also, you can confirm a time through the software!
    Incentivized
    Read full review
    Squarespace
    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Incentivized
    Read full review
    Xola, Inc
    • CRM data base.
    • Automated texts and emails for reviews.
    • Tracks billing.
    • Keeps schedule.
    • Tracks guides and their availability to be scheduled.
    • Quickly adjusts seating and pricing.
    Incentivized
    Read full review
    Cons
    Doodle AG
    • I wish that it offered more options in backgrounds, characters and props without having an additional cost, but that is to be expected.
    • I would like an easier way to add my own fonts, characters , props etc, because I am a new learner this may not be an issue as I get more familiar with the software.
    • I don't like all the sales emails I received trying to upgrade or add to my purchase.
    Incentivized
    Read full review
    Squarespace
    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Incentivized
    Read full review
    Xola, Inc
    • Integrating the Viator / Trip Advisor API so that the encrypted customer emails can show up in Xola and the client may be emailed from inside Xola. Viator says that other platforms allow this but Xola is still lagging on this one.
    • Some minor tweaks allow the integrated tipping app to append a more customized message.
    • Really trying hard to find something else to say because Xola does everything really well.
    Incentivized
    Read full review
    Likelihood to Renew
    Doodle AG
    Easy to use and basically free.
    Incentivized
    Read full review
    Squarespace
    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Incentivized
    Read full review
    Xola, Inc
    No answers on this topic
    Usability
    Doodle AG
    Very simple journey with the few important questions/fields
    Incentivized
    Read full review
    Squarespace
    It is very easy to use once you get to know the program but with years of working with the program I am still finding new things that I had wished I knew about earlier. I feel like aspects of the website become hidden that would help productivity a lot if I knew they existed beforehand.
    Incentivized
    Read full review
    Xola, Inc
    No answers on this topic
    Support Rating
    Doodle AG
    Doodle has customer service support available as needed, but honestly, it is so easy to use that I have rarely had to seek support. They are always a click away and responsive to resolving any need or to clarify the next best step to using Doodle to meet my needs.
    Incentivized
    Read full review
    Squarespace
    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Incentivized
    Read full review
    Xola, Inc
    No answers on this topic
    Alternatives Considered
    Doodle AG
    For the same reasons noted previously, Doodle allows for the organizer to ultimately select/accept the time that works for them. Many competitors only allow you to show available times and the appointment goes directly into the organizer's calendar. I typically prefer to have a bit more control over that. Also, visually Doodle is more intuitive in how you schedule appointments than Calendly. I think Calendly tries to get a bit too cute with their interface instead of sticking to a more standard, familiar calendar interface when setting an appointment.
    Incentivized
    Read full review
    Squarespace
    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Incentivized
    Read full review
    Xola, Inc
    Xola has many similar features but in the end, the friendly fast 24/7 free always on and always ready to help customer support blows everyone else away. Many times I have found Xola to be able to expedite a customer issue or confusion with software integration or support for their software in a way that saves $$$ because my reservationists can resolve the issue or their confusion and quickly get back to work.
    Incentivized
    Read full review
    Return on Investment
    Doodle AG
    • Improved efficiency by avoiding the slow and inefficient process of emailing back and forth to set meeting dates and times.
    • Allows for more informed decisions regarding meetings or making decisions, as all options can be laid out visually in a way that isn't possible in an email.
    Incentivized
    Read full review
    Squarespace
    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Incentivized
    Read full review
    Xola, Inc
    • Increased ROI because of increased efficiencies.
    • Increased ROI because helpful and quick 24/7 support via phone or chat when new hires forget their training.
    • Increased ROI because billing can be cross checked.
    Incentivized
    Read full review
    ScreenShots