Dubsado vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dubsado
Score 8.3 out of 10
N/A
Dubsado, from the company of the same name Burbank, is a small business technology management solution, providing contact and contract management, invoicing, and calendaring, in an all-in-one solution.
$35
Per Month [3 Users]
vCita
Score 9.7 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
DubsadovCita
Editions & Modules
Monthly Plan
$35.00
Per Month [3 Users]
Yearly Plan
$350.00
Per Year [3 Users]
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
DubsadovCita
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Additional Users: 4-10 users $25.00 per month; 11-20 users $45.00 per month; 21-30 users $60.00 per month—
More Pricing Information
Features
DubsadovCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Dubsado
9.0
9 Ratings
16% above category average
vCita
8.8
5 Ratings
13% above category average
Customer data management / contact management8.88 Ratings9.55 Ratings
Workflow management9.49 Ratings8.04 Ratings
Opportunity management8.95 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.17 Ratings00 Ratings
Contract management9.69 Ratings00 Ratings
Quote & order management8.87 Ratings00 Ratings
Interaction tracking9.17 Ratings00 Ratings
Channel / partner relationship management8.03 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Dubsado
8.2
3 Ratings
8% above category average
vCita
-
Ratings
Case management7.23 Ratings00 Ratings
Call center management10.01 Ratings00 Ratings
Help desk management7.32 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Dubsado
8.1
6 Ratings
7% above category average
vCita
7.0
3 Ratings
8% below category average
Lead management8.16 Ratings00 Ratings
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Dubsado
7.6
9 Ratings
0% below category average
vCita
8.0
5 Ratings
5% above category average
Task management6.78 Ratings00 Ratings
Billing and invoicing management8.49 Ratings9.05 Ratings
Reporting7.77 Ratings7.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Dubsado
8.3
6 Ratings
8% above category average
vCita
-
Ratings
Forecasting8.93 Ratings00 Ratings
Pipeline visualization8.46 Ratings00 Ratings
Customizable reports7.66 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Dubsado
8.8
9 Ratings
15% above category average
vCita
6.8
7 Ratings
11% below category average
Custom fields8.39 Ratings6.67 Ratings
Custom objects8.46 Ratings00 Ratings
Scripting environment9.92 Ratings00 Ratings
API for custom integration8.55 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
Dubsado
7.9
6 Ratings
5% below category average
vCita
9.7
6 Ratings
15% above category average
Single sign-on capability7.83 Ratings00 Ratings
Role-based user permissions8.05 Ratings9.76 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Dubsado
6.9
2 Ratings
6% below category average
vCita
-
Ratings
Social data6.92 Ratings00 Ratings
Social engagement6.92 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Dubsado
4.7
3 Ratings
42% below category average
vCita
-
Ratings
Marketing automation5.53 Ratings00 Ratings
Compensation management4.02 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Dubsado
6.9
2 Ratings
8% below category average
vCita
8.6
7 Ratings
14% above category average
Mobile access6.92 Ratings8.67 Ratings
Best Alternatives
DubsadovCita
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DubsadovCita
Likelihood to Recommend
9.4
(9 ratings)
9.7
(10 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
8.9
(5 ratings)
9.5
(4 ratings)
Support Rating
9.2
(5 ratings)
8.5
(4 ratings)
User Testimonials
DubsadovCita
Likelihood to Recommend
Dubsado
If you are a small service-based business owner looking for a CRM to automate your customer journey then this is for you. This platform is very customizable and can be really powerful once you set it up fully. This is like putting puzzle pieces together. First you need to setup all the pieces like scheduler, lead capture form, proposal, packages, invoices, contract and then setup the workflow automation. It will be helpful if you map your process in a mind-mapping tool first so it’s easy to see on high level what you need accomplished. This platform is not suitable for big companies or SaaS industry because the tagging system is not robust.
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Dubsado
  • Invoicing & expense reporting all in one place! I don't have to spend hours poring over my bank account transactions to find my biz expenses anymore!
  • The built-in call scheduler is awesome! I can create various appointment schedulers with multiple availabilities, and collect payments right up front, too!
  • Dubsado also has a sweet Client Portal where my clients can login and see all their activity with me at a glance.
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vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
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Cons
Dubsado
  • the task list feature is very basic
  • the UI is a little clunky
  • more integrations with other software such as Clickup
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vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Likelihood to Renew
Dubsado
There are some similar programs out there that are offering ambassador accounts.
Read full review
vcita
No answers on this topic
Usability
Dubsado
There is a learning curve to Dubsado, however, you can create a basic setup easily using the training videos provided by the platform
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vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Dubsado
The support with Dubsado is outstanding! Always so helpful, prompt to answer and always understands the issue. It always feels like I have talking to an actual person behind the scenes
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vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Dubsado
Dubsado is more customizable and with robust features. Also, the user interface is visually pleasing but definitely has steep learning curve. Once you get the hang of it, it’s very easy especially with other developers helping users create beautiful form, proposals with ease without needing to know how to code. HoneyBook is not available for people outside USA & Canada. I haven’t used 17hats for a very long time but the user interface is pretty much the same
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Dubsado
  • Clients are excited to hire me because my onboarding process is so professional
  • Easy of use makes collecting payment from clients easy
  • Streamlined process allows me to charge more for my services
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vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
Read full review
ScreenShots

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses