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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    e-automate

    Score8.4 out of 10
    N/AECI Software Solutions offers e-automate, an ERP for office technology companies to automate business workflows and increase contract profitability.N/A

    Raken

    Score10 out of 10
    N/ARaken provides mobile-first technology to streamline field workflows and build better projects for the construction industry.N/A
    Pricing
    e-automateRaken
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    e-automateRaken
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    e-automateRaken
    Considered Both Products
    ECI Software Solutions
    No answer on this topic
    Raken
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    48 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    40 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    47 Answers
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    81%
    Lived up to sales and marketing promises
    22 Answers
    No answers on this topic
    Implementation went as expected
    85%
    Implementation went as expected
    29 Answers
    No answers on this topic
    Features
    e-automateRaken
    Human Resource Management
    Comparison of Human Resource Management features of e-automate and Raken
    Feature
    e-automate
    -
    Ratings
    Raken
    8.1
    1 Ratings
    15% above category average
    Employee demographic data00 Ratings7.31 Ratings
    Employment history00 Ratings8.21 Ratings
    Job profiles and administration00 Ratings8.21 Ratings
    Workflow for transfers, promotions, pay raises, etc.00 Ratings8.21 Ratings
    Organizational charting00 Ratings8.21 Ratings
    Organization and location management00 Ratings8.21 Ratings
    Compliance data (COBRA, OSHA, etc.)00 Ratings8.21 Ratings
    Payroll Management
    Comparison of Payroll Management features of e-automate and Raken
    Feature
    e-automate
    -
    Ratings
    Raken
    8.2
    1 Ratings
    19% above category average
    Pay calculation00 Ratings8.21 Ratings
    Support for external payroll vendors00 Ratings8.21 Ratings
    Off-cycle/On-Demand payment00 Ratings8.21 Ratings
    Benefit plan administration00 Ratings8.21 Ratings
    Direct deposit files00 Ratings8.21 Ratings
    Salary revision and increment management00 Ratings8.21 Ratings
    Reimbursement management00 Ratings8.21 Ratings
    Asset Management
    Comparison of Asset Management features of e-automate and Raken
    Feature
    e-automate
    -
    Ratings
    Raken
    8.2
    1 Ratings
    19% above category average
    Tracking of all physical assets00 Ratings8.21 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of e-automate and Raken
    Feature
    e-automate
    -
    Ratings
    Raken
    8.4
    1 Ratings
    9% above category average
    Dashboards00 Ratings8.21 Ratings
    Standard reports00 Ratings8.21 Ratings
    Custom reports00 Ratings9.11 Ratings
    Data exportability00 Ratings8.21 Ratings
    Construction Project & Field Management
    Comparison of Construction Project & Field Management features of e-automate and Raken
    Feature
    e-automate
    -
    Ratings
    Raken
    8.4
    6 Ratings
    10% above category average
    Plan distribution & viewing00 Ratings8.24 Ratings
    Plan markups & sharing00 Ratings8.13 Ratings
    Issue tracking & punchlists00 Ratings8.25 Ratings
    Photo documentation00 Ratings9.06 Ratings
    Jobsite reports00 Ratings9.16 Ratings
    Document sharing00 Ratings8.25 Ratings
    RFI tools00 Ratings8.21 Ratings
    Collaboration & approvals00 Ratings8.24 Ratings
    As-built drawings00 Ratings8.21 Ratings
    Mobile app00 Ratings9.16 Ratings
    Submittal design and management00 Ratings8.21 Ratings
    Checklists00 Ratings8.21 Ratings
    Meeting Minutes00 Ratings8.21 Ratings
    Specifications00 Ratings8.21 Ratings
    Change orders00 Ratings8.21 Ratings
    Estimating
    Comparison of Estimating features of e-automate and Raken
    Feature
    e-automate
    -
    Ratings
    Raken
    8.0
    3 Ratings
    6% above category average
    Takeoff tools00 Ratings8.21 Ratings
    Job costing00 Ratings8.23 Ratings
    Cost databases00 Ratings8.23 Ratings
    Cost calculator00 Ratings7.33 Ratings
    Bid creation00 Ratings8.21 Ratings
    Best Alternatives
    e-automateRaken
    Small Businesses
    Kickserv
    Score9.3 out of 10
    CMiC Construction Platform
    Score7.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Autodesk Build
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    Revit
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    e-automateRaken
    Likelihood to Recommend
    8.4
    (54 ratings)
    8.7
    (6 ratings)
    Likelihood to Renew
    8.7
    (8 ratings)
    -
    (0 ratings)
    Usability
    7.7
    (4 ratings)
    -
    (0 ratings)
    Availability
    7.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.3
    (6 ratings)
    9.0
    (4 ratings)
    Configurability
    2.3
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    e-automateRaken
    Likelihood to Recommend
    ECI Software Solutions
    If you need a system to place and track sales quotes, sales orders, purchase orders, and service calls then E-Automate is perfect. However, if you want to be able to easily bulk upload customers and contracts or if you want to be able to quickly and easily track contract profitability, customer costs, etc, then you'll likely want/need a secondary or different system to do so.
    Incentivized
    Read full review
    Raken
    Easy sub-contractor management ability, time tracking, resource planning and the easy tracking of project equipment using Raken is even enjoyable. Team coordination and project comments and recording sharing among the team members, this is a great tool for that.
    Incentivized
    Read full review
    Pros
    ECI Software Solutions
    • Sending Invoices out to customers via email or printing.
    • Keep track of ordering and inventory.
    • Sales Tax reporting.
    • Monitoring customer payment activity/setting up and removing credit holds.
    • Calculating payments to process each cycle.
    • Excellent aging reports.
    • I like the fact that when I am looking at one item, such as an invoice, I have the capability to switch to the customer menu rather than having to exit out of invoices and then enter into customers.
    • I love the flexibility of the search menus - being able to sort on several factors at once.
    Incentivized
    Read full review
    Raken
    • Great iPhone application - The application makes reporting and adding photos very easy.
    • It's easy to navigate different days and reports. Or to find keywords or subcontractors and when they performed work.
    Incentivized
    Read full review
    Cons
    ECI Software Solutions
    • Make sales invoices not require serial numbers, or be more flexible with it.
    • Make contract invoices have some sort of flexibility in terms of editing. Our end users complain that QuickBooks made it very easy to edit invoices, and in e-automate, for them, it is practically impossible. (I do personally understand why it has to be as it is myself, I'm just forwarding their observation.)
    • Make the API actually useful. I spent days looking at the functions and the functions available are not really useful.
    Incentivized
    Read full review
    Raken
    • Sometimes the app will run slow or crash on the guys in the field. It doesn't happen too often though.
    • An easier way to download all project Daily Reports at one time.
    Incentivized
    Read full review
    Likelihood to Renew
    ECI Software Solutions
    Its really the only option for the industry that does enough of what we need for it to function . I'm not sure if there were better options out there if we would have to renew our subscription. With the addition of AI, hopefully something will be able to become more useful.
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Usability
    ECI Software Solutions
    The user interface may be slightly outdated, but it is very intuitive and easy to navigate. Once you have learned one module within the system it is very easy to apply that knowledge to any other module. It makes using the system much easier, and it makes training another person on the system quick and efficient.
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Reliability and Availability
    ECI Software Solutions
    Mostly available, sometimes down for issues but usually there when we need it
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Performance
    ECI Software Solutions
    Reports are the struggle the most with the information being extracted in a way that you need to copy and paste it into a new document so some of the information is not covered
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Support Rating
    ECI Software Solutions
    Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
    Incentivized
    Read full review
    Raken
    Raken has an excellent support team. Raken are pretty prompt with getting back to you. Raken also has a convenient chat feature on their website. All their support members are friendly and are good at helping you understand and resolve your issues.
    Incentivized
    Read full review
    Implementation Rating
    ECI Software Solutions
    I did not participate in implementation
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Alternatives Considered
    ECI Software Solutions
    E-automate is much better at understanding the needs of the office equipment industry and provide the necessary tools. SAP Business One has limited features specific to the office equipment industry and includes things that are not useful. E-automate is also priced much better and provides the best value for your investment.
    Incentivized
    Read full review
    Raken
    Vista is TTI's accounting software program. It is extremely well suited for the construction projects. Team, which is similar to Raken, is more advance however the program is also more expensive.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    ECI Software Solutions
    I was not involved in the sales process
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Scalability
    ECI Software Solutions
    Every department we have does use e-automate to some degree with most being successful.
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Professional Services
    ECI Software Solutions
    I was not involved in the sales process
    Incentivized
    Read full review
    Raken
    No answers on this topic
    Return on Investment
    ECI Software Solutions
    • The e-automate will stop working if we stop paying each year. We chose not to go to the cloud and buy the software. QuickBooks and other software are a one-time fee.
    • E-automate has very few outside vendors for add-on modules.
    • The vendors that do have modules are costly.
    Incentivized
    Read full review
    Raken
    • Less need to travel to each job site.
    • Automated emailed reports to clients reduces the number of meetings/conversations about what is happening on the project.
    Incentivized
    Read full review
    ScreenShots

    e-automate Screenshots

    Screenshot of an item search, in e-automate