ECI e-automate vs. Service Fusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ECI e-automate
Score 8.0 out of 10
N/A
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.N/A
Service Fusion
Score 8.4 out of 10
N/A
Service Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.
$99
per month
Pricing
ECI e-automateService Fusion
Editions & Modules
No answers on this topic
Starter
$99.00
per month
Plus
$199.00
per month
Pro
$349.00
per month
Offerings
Pricing Offerings
ECI e-automateService Fusion
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ECI e-automateService Fusion
Top Pros
Top Cons
Best Alternatives
ECI e-automateService Fusion
Small Businesses
Kickserv
Kickserv
Score 9.3 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
Enterprises
Oracle Service
Oracle Service
Score 8.0 out of 10
Oracle Service
Oracle Service
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ECI e-automateService Fusion
Likelihood to Recommend
9.1
(2 ratings)
9.0
(1 ratings)
Support Rating
7.0
(2 ratings)
-
(0 ratings)
User Testimonials
ECI e-automateService Fusion
Likelihood to Recommend
ECi Software Solutions
ECI e-automate is a very stable on-prem application. The cloud version has yet to be tested and determined, but I have heard ok reviews. It is scalable for any size business to get started and then to add features; it functions as it should and is a robust tool with several features that can easily allow any entity to run their business.
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Service Fusion
Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
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Pros
ECi Software Solutions
  • Inventory control.
  • Technician tracking.
  • Quoting.
  • Integration with 3rd party software.
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Service Fusion
  • GPS Integration for routing agents/technicians to job sites.
  • Reporting, especially post-ticket completion.
  • Customer Management - containing all pertinent files and information for a given customer.
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Cons
ECi Software Solutions
  • Allowing multiple, movable windows within the program so you can bounce between screens.
  • More friendly integration with third party apps.
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Service Fusion
  • Integrations with 3rd Party Applications - especially CRM.
  • Access permissions are complicated and somewhat unnecessary.
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Support Rating
ECi Software Solutions
Sometimes when you need answers quickly, a voice on the phone is far better than having to wait for email support or a callback. I have found this to have delays and feel ECI e-automate should invest more in its support infrastructure.
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Service Fusion
No answers on this topic
Alternatives Considered
ECi Software Solutions
Unfortunately, in the copy/print side of things, e-automate is the software to use, so our options were very limited when shopping around. When we decided to implement the IT side of the company, we didn't want to track the revenue, etc from the IT in a different application like Quickbooks, etc. so we had to make e-automate fit our needs.
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Service Fusion
No answers on this topic
Return on Investment
ECi Software Solutions
  • It has given us better insights into how our IT side is growing.
  • It took a lot of man-hours on our side to make it work for the IT side.
  • Inventory is still a very manual process.
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Service Fusion
  • Postive ROI.
  • Streamlined scheduling process for field service calls.
  • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
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ScreenShots