Edmodo (discontinued) vs. Totango

Well, Edmodo is the best e-learning platform. Even you do not have to meet your audience face to face. And there are tons of free courses in different subjects. Now everyone can join them easily and increase their general knowledge or in specific subjects. I am individually using Edmodo for creating groups for my students and our staff members. There are plenty of tools for doing different kinds of work. If you are working with pupils, then you can add their parents to the group and they can only view their child's grades. You can create assignments for your members and you can grade them using Edmodo.

Incentivized

for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

• Edmodo syncs with my Google Drive, making the sharing of assignments, handouts, pictures, and videos incredibly easy. Because I can store often-used materials in my Edmodo library, I can find them easily for the next time I am working on that unit.
• The quizzes are easy to set up and they can be used again, so if I need to do a check for understanding on a particular topic in multiple classrooms, or use the same baseline data collection quiz for more than one semester, I need only create the quiz once.
• The calendar feature for Edmodo allows me to plan my lessons days, even weeks ahead. I can keep assignments hidden until the day I plan to teach them, and if I need extra time for a lesson within a unit, adjusting the due dates is a simple drag-and-drop operation.

Incentivized

• Enables us to easily send and collect NPS & CSAT scores regularly.
• Syncs with HubSpot to bring in updated client data and deals automatically.
• Allows us to manage clients based on health score which is multi-dimensional.
• I can log touch points directly in Totango from Gmail so easily..
• As we improve and develop our non SaaS business client experience, Totango continues to develop more functionality that we can benefit from.

Incentivized

• Although Edmodo has a nice online assessment feature, it lacks in critical areas. It is difficult to attach diagrams or charts to questions. This can be done, but they are displayed in a module which pops up in front of the question. This thus hides the questions when looking at the diagram, picture, etc.
• Questions can be randomized in Edmodo when students take an assessment, which is a nice feature. Answer choices, however, cannot be randomized.
• Edmodo could use a much better WYSIWYG editor. It can be difficult to incorporate equations or subscript for instance.
• The analytical data offered in assessments is decent, but it would be good if the following was added: it would be good to see which answers where most commonly missed by students; it would be good if more class data was given, such as average, median, low scores.
• Other LMS platforms do a much nicer job of incorporating these feature directly into the question.
• You are unable to add attachments to Calendar postings. This would be a very useful feature.
• Updates can get lost after a while, and are difficult to search for. Once you have a large numbers of postings, finding older postings, which very well could be assignments or assessments, can be tedious for both students and parents. Even with using the built in filter feature, this is certainly an area I could see improvement being made.
• Although Edmodo has a nice Folder feature to store your materials as a teacher, it is painstaking to use once you have a large number of items in a folder. The drop and drag feature is slow, and doesn't always stick. There is no subfolder feature as well. So, although you can organize materials, other LMS platforms make it much easier to organize and share you materials with students, parents, and other colleagues.

Incentivized

• Integrations -- in my experience, they constantly break and disconnect.
• Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
• Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.

Edmodo is a LEARNING tool. Not "one more thing" I have to use or integrate. It was my one stop shop for everything for my classes. More importantly, I was able to watch my students grow. My students who were timid, and quiet, became my discussion leaders. Students who didn't do their homework, never missed an assignment once I started doing "e-tickets" and discussion groups. Everyone felt they had a voice, which made our classroom community that much stronger.

I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks

Incentivized

When I was given 100 studnets it was no problem. When I was given another 60 it was still no problem. I didn't really have much more work to do. I definately didn't have to make copies or look for old assignments for students who joined a school later than traditional one's. When students missed or were sent home, they could still be part of the learning community.

It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.

Incentivized

I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform

Incentivized

At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.

Incentivized

Support through Edmodo is excellent. The communities are a really great way to get fast help because they are actively monitored, and responses are posted by other community members and the support staff. Users can also email Edmodo with suggestions, and in my experience, an Edmodo support person will respond with additional information or, at the very least, with an acknowledgement of the suggestion.

I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.

Incentivized

Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry

Incentivized

Plan a little extra time to let them play with the platform with fun assignments. This made them comfortable submitting work, finding items, communicating with me or each other

Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.

Incentivized

I actually utilize Google Classroom over Edmodo in most of my school functions. I still use Edmodo as a coach and club adviser but prefer Google Classroom as a classroom teacher. Google Classroom offers everything that Edmodo does but seems to be more efficient, particularly for our school as our district has paid for Google apps and each student has their own Gmail account. Additionally, Google Classroom allows students to access Google Docs and edit in real time where Edmodo has some limitations in that regard. Finally, students generally have stated that they prefer Google Classroom as the smartphone application is easier and more dynamic.

Incentivized

Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

Incentivized

Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor

Incentivized

• Definitely better customer service! Once the parents figured out the tool and students were proficient with it. It was an excellent way to communicate student's strengths and weaknesses in their learning.
• Increased employee efficiency. Especially since teachers can share assignments easily too. And, as I've referred to many times, the grading feature is a huge time saver!
• A negative impact is we have had some cyberbulling. But, used the blocking features and handled it with face-to-face interaction with the students in question and their families.

Incentivized

• Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
• We have also seen an increase in retention as we are more consistent in messaging and not missing any data.

Incentivized