What users are saying about
34 Ratings
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Top Rated
116 Ratings
34 Ratings
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Score 8.5 out of 100

SAP Commerce Cloud

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Top Rated
116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

    Email & Online Marketing

    8.2

    Emarsys

    82%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Emarsys ranks higher in 9/9 features

    WYSIWYG email editor

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Dynamic content

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Ability to test dynamic content

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Landing pages

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    A/B testing

    8.7
    87%
    6 Ratings
    N/A
    0 Ratings

    Mobile optimization

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Email deliverability reporting

    8.7
    87%
    9 Ratings
    N/A
    0 Ratings

    List management

    8.7
    87%
    6 Ratings
    N/A
    0 Ratings

    Triggered drip sequences

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Lead Management

    7.8

    Emarsys

    78%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Emarsys ranks higher in 2/2 features

    Lead nurturing

    7.7
    77%
    4 Ratings
    N/A
    0 Ratings

    Lead scoring and grading

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    8.7

    Emarsys

    87%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Emarsys ranks higher in 3/3 features

    Dashboards

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Standard reports

    8.7
    87%
    6 Ratings
    N/A
    0 Ratings

    Custom reports

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Platform & Infrastructure

    8.6

    Emarsys

    86%

    SAP Commerce Cloud

    Feature Set Not Supported
    N/A
    Emarsys ranks higher in 5/5 features

    API

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Role-based workflow & approvals

    9.5
    95%
    3 Ratings
    N/A
    0 Ratings

    Customizability

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Integration with Salesforce.com

    8.3
    83%
    3 Ratings
    N/A
    0 Ratings

    Integration with Microsoft Dynamics CRM

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Online Storefront

    Emarsys

    Feature Set Not Supported
    N/A
    8.1

    SAP Commerce Cloud

    81%
    SAP Commerce Cloud ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.4
    84%
    37 Ratings

    Product management

    N/A
    0 Ratings
    8.5
    85%
    38 Ratings

    Bulk product upload

    N/A
    0 Ratings
    8.3
    83%
    38 Ratings

    Branding

    N/A
    0 Ratings
    7.7
    77%
    37 Ratings

    Mobile storefront

    N/A
    0 Ratings
    7.0
    70%
    36 Ratings

    Product variations

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Website integration

    N/A
    0 Ratings
    8.9
    89%
    38 Ratings

    Visual customization

    N/A
    0 Ratings
    7.7
    77%
    36 Ratings

    CMS

    N/A
    0 Ratings
    7.3
    73%
    37 Ratings

    Online Shopping Cart

    Emarsys

    Feature Set Not Supported
    N/A
    9.0

    SAP Commerce Cloud

    90%
    SAP Commerce Cloud ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    9.5
    95%
    15 Ratings

    Checkout user experience

    N/A
    0 Ratings
    8.6
    86%
    36 Ratings

    Online Payment System

    Emarsys

    Feature Set Not Supported
    N/A
    9.2

    SAP Commerce Cloud

    92%
    SAP Commerce Cloud ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    9.2
    92%
    33 Ratings

    eCommerce Marketing

    Emarsys

    Feature Set Not Supported
    N/A
    7.7

    SAP Commerce Cloud

    77%
    SAP Commerce Cloud ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    6.9
    69%
    35 Ratings

    SEO

    N/A
    0 Ratings
    7.2
    72%
    33 Ratings

    eCommerce Business Management

    Emarsys

    Feature Set Not Supported
    N/A
    8.4

    SAP Commerce Cloud

    84%
    SAP Commerce Cloud ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    9.3
    93%
    37 Ratings

    Order processing

    N/A
    0 Ratings
    9.1
    91%
    37 Ratings

    Inventory management

    N/A
    0 Ratings
    8.1
    81%
    33 Ratings

    Shipping

    N/A
    0 Ratings
    7.8
    78%
    35 Ratings

    Custom functionality

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Attribute Ratings

    • Emarsys is rated higher in 1 area: Likelihood to Recommend
    • SAP Commerce Cloud is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    8.6

    Emarsys

    86%
    8 Ratings
    8.4

    SAP Commerce Cloud

    84%
    43 Ratings

    Likelihood to Renew

    9.9

    Emarsys

    99%
    2 Ratings
    10.0

    SAP Commerce Cloud

    100%
    1 Rating

    Usability

    Emarsys

    N/A
    0 Ratings
    9.0

    SAP Commerce Cloud

    90%
    2 Ratings

    Support Rating

    Emarsys

    N/A
    0 Ratings
    9.7

    SAP Commerce Cloud

    97%
    6 Ratings

    Implementation Rating

    Emarsys

    N/A
    0 Ratings
    8.0

    SAP Commerce Cloud

    80%
    2 Ratings

    Product Scalability

    Emarsys

    N/A
    0 Ratings
    7.7

    SAP Commerce Cloud

    77%
    21 Ratings

    Likelihood to Recommend

    Emarsys

    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Daniel Berry | TrustRadius Reviewer

    SAP Commerce Cloud

    • As per my experience, SAP Commerce Cloud is built on Java and Spring which is an open technology and widely used. Any developer who knows programming can learn and adopt it easily.
    • SAP Commerce Cloud has added new features and eased the life of developers by giving an easy way to customize Backoffice Cockpit very easily. So as per business requirements, we can customize it easily.
    • One of my best experiences is with Search Functionality like adaptive search and giving way to customize filtering search results for specific customers.
    • And one of the big reasons is that SAP Commerce Cloud is widely used by many customers and SAP Commerce Cloud is the leader in this area so always a hot technology.
    Anonymous | TrustRadius Reviewer

    Pros

    Emarsys

    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Robert Callum | TrustRadius Reviewer

    SAP Commerce Cloud

    • New technologies. One of the reasons that I like the platform is that it's in constant improvement. It feels like some of the competitors are bloated and slow to adopt new features in comparison.
    • Wide range of features. Many out of the box features for common commerce paradigms.
    • Scaleability. We have had no issues of scalability even at what we feel are high volumes of traffic.
    Anonymous | TrustRadius Reviewer

    Cons

    Emarsys

    • Progressing support for custom advancement work has been missing from our record.
    • We have encountered cutoff times and issues, making our custom innovation break frequently. Technical support is somewhat delayed to react when issues emerge.
    Kate Woodward | TrustRadius Reviewer

    SAP Commerce Cloud

    • Though there is an online community presence for support, it is not as strong as other platforms I have used.
    • The Content Management System though functional is a bit dated and can be difficult for non technical business owners to manage. Other industry leading CMS solutions are generally used in conjunction with Hybris in my experience.
    • Product indexing and search also is not up to industry leaders, used another product in conjunction with hybris to accomplish this business need.
    Carter Lathrop | TrustRadius Reviewer

    Pricing Details

    Emarsys

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required

    Starting Price

    SAP Commerce Cloud

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Emarsys

    Emarsys 9.9
    Based on 2 answers
    We have no intention of changing Emarsys
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    SAP Commerce Cloud 10.0
    Based on 1 answer
    I truly enjoy leading Hybris development projects and participating in new feature development for the platform. I see huge potential for growth and hope to be instrumental in bringing Hybris to the bleeding edge of presentation layer technology.
    Erin Riggers | TrustRadius Reviewer

    Usability

    Emarsys

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 9.0
    Based on 2 answers
    The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
    zahit bogus | TrustRadius Reviewer

    Support Rating

    Emarsys

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 9.7
    Based on 6 answers
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    zahit bogus | TrustRadius Reviewer

    Implementation Rating

    Emarsys

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 8.0
    Based on 2 answers
    I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
    Erin Riggers | TrustRadius Reviewer

    Alternatives Considered

    Emarsys

    Emarsys is a much more robust platform than Constant Contact and Mailchimp. The CRM functionality, storage space for contact data, customization, etc. are all features that are limited in other email software programs. HubSpot is not only marketed as an ESP. They are a more robust marketing platform that includes workflows, landing pages, templates for websites and web pages, subdomain hosting and more.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    This is more customizable than its competitors and is much more customizable and possesses greater flexibility as well as a multi-channel environment for flexibility in its delivery. It comes with Out of The Box setup for B2B, B2C, Telecom, Utility, Marketplace, and Chinese-based accelerators that quickly enable us to have a fully grown eCommerce system at our disposal.
    Sumit Bisht | TrustRadius Reviewer

    Scalability

    Emarsys

    No score
    No answers yet
    No answers on this topic

    SAP Commerce Cloud

    SAP Commerce Cloud 7.7
    Based on 21 answers
    Generally, I've been very happy with SAP Commerce Cloud. I feel like it's a good solution for enterprise-level companies that do a significant volume of e-commerce. I do wish that the CMS was easier to use and that it was easier to integrate with CRM systems.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Emarsys

    • It has helped us to create email campaigns in an easier and quicker way.
    • It has added flexibility to our daily operations.
    • It is not a cheap tool.
    • To use in full capability, dev work is required.
    Anonymous | TrustRadius Reviewer

    SAP Commerce Cloud

    • because of the ease of using the portal ..more clients are drawn towards the projects based on SAP hybris
    • infrastructure cost is reduced as the manual work is minimized and hence saves both time and energy
    • order values are also increased because of the smooth and efficient management of the storefront
    shaurya jain | TrustRadius Reviewer

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