Likelihood to Recommend It is well suited for large corporate entities, whether they are in manufacturing, sales, engineering, healthcare, supply or shipping. It is easy to understand and operate once it has been initially configured. Expansion of the system is likewise easy to do once expertise has been acquired. The only difficulty with this or any cloud scenario is ensuring where the data is located and managing that securely.
Read full review Rubrik is still a relatively new product when compared to other solutions which tackle total data protection. The feature set is quite broad but still needs some refinements. Most of the User Interface is quite straightforward and easy, but some areas are a bit lacking in a description of what the option is used for, or the option is missing. While making the user experience easy, many tunables aren’t present and require a Support Tunnel to be open for a Support person to make a change in the customer’s environment. Seems the first question Support always asks is if you can open a tunnel for them to remote in. Then you’re not able to monitor exactly what they’re doing.
Read full review Pros We are able to automate deployment which has been a strength to the geographical distribution of the enterprise. We have been able to work with a wider variety of developer tools and haven't had to customize to fit CloudCenter. It is easier for us to allocate space and allow users to take advantage of the system directly with a minimum of overhead. Read full review It just works right out of the box. No customizations were needed to start using. It protects several types of databases such as IBM DB2 that are not protected by competing products. The Rubrik Support team is very knowledgeable and responsive to our issues. Read full review Cons The software and systems don't present a problem to us but the continued interaction with mid-level support teams and vendors can slow down implementation or correction of difficulties we experience. The continued overhead associated with peripheral training on systems we have purchased can cause delays. Language barriers sometimes show up but this, again, is due to remote middle agents that are themselves contractors of or sales agents of the main agency. It slows down communication and can introduce business difficulties. Read full review Automated test restores. I would love to setup automated and random test restores on a regular basis where Rubrik's system will restore a random file or directory to a test SharePoint folder, send a full report, and provide a path to the folder for review and confirmation. Read full review Likelihood to Renew The support has been incredible. Any time we have had a question, it has always been answered within 24hrs. Also, the team is always will to hop on a Zoom call to help walk us through the dashboard and troubleshoot any issues we are having. Also, having the peace of mind that our data is protected should anything happen in our system.
Read full review Usability The support is top notch both tech and sales team, the tools are simple to use and yet still is feature rich. Security is top of the list, the product is sold and reliable, easy to configure and intuitive to use.
Read full review Reliability and Availability Rubrik's brik is designed with redundancy in mind, ensuring that if one node experiences issues, others can continue to provide backup and recovery services.
Read full review Performance Yes. Even on VPN and poor occasional poor internet speeds we've had no issues.
Read full review Support Rating Rubrik support has been pretty good. There have been a few issues with new releases we have experienced and are still considering if we want to make the jump to version nine. There are a few things we are concerned about which are giving us pause. That being said, support is working hard to answer our questions.
Read full review In-Person Training Very easy to take in and pass on.
Read full review Online Training The interaction with the teacher is great and usually provides tons of opportunity for questions. The students questions are great to generate discussions and touching base the certification topic.
Read full review Implementation Rating From experience the implementation was smooth and easy, like a simple plug and play format but would need coordination from your network team to be able to see the entire IT infrastructure.
Read full review Alternatives Considered We found that the cost advantages were greater by going with Cisco because of our present contracts and the materials and equipment we already had on hand. The reliability of the system, for us, outweighed any cost advantages we might have been realized by going with another provider. Certainly the service and support for the entire system is much better when handled by a single vendor with a good track record.
Read full review Having all our backups under one umbrella made product management easier, with not need to manage myltip contracts.
The additional analysis of the data after the fact gave insights into our user data, without the need for an addition product, or the impact on live data sets.
Read full review Contract Terms and Pricing Model We are fine with the 1 year or 3 year support options that Rubrik has had. The support for the on-prem hardware has been great too. We've had them for quite a while (4+ years) and no end of support yet.
Read full review Scalability Rubrik allows multi-site deployment and cloud integration. But we are currently only using Rubrik in one location with Archives in Cloud
Read full review Return on Investment We have had a positive return on investment by adopting Cisco CloudCenter as the system is more mature than competitors. We have saved a lot by working with them rather than continuing to act as a defacto test location for other systems. We have been able to reduce the number of staff necessary to operate the system and turn them over to more profitable work. One negative impact we have seen is that it is difficult to map where the data is located at any specific instance. Read full review Rubrik has eliminated all our other backup tools that we were trying to accomplish what they offer. Rubrik has made management of backups a non-issue. Recovery of systems and files takes seconds or minutes. We have a better strategy against ransomware. Read full review ScreenShots