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Rubrik from a users perspective
Updated September 26, 2023

Rubrik from a users perspective

Mark Bowen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Rubrik Cloud Data Management
  • Rubrik Polaris

Overall Satisfaction with Rubrik

We use Rubrik to protect all our virtualization systems, Azure VMs, Azure SQL, and M365 data. We are using Radar and Sonar for data security and ransomware protection through threat hunting and anomaly detection. We hope to soon start working with app flows to assist with our disaster recovery plans too.
  • Simplicity. Sometimes it can be hard to make a system simple to use but Rubrik is.
  • Speed of backup and recovery is excellent.
  • Engagement from Rubrik with us has been superb.
  • Id like to see Storage Account protection included in Polaris
  • A clear indication of files that have been deleted in a time range would be handy when performing file-level restores.
  • Automated backup validations would be a nice built-in feature, currently, this is a manual process for us.
  • I would hope it has a positive impact as we are more compliant with our backups than in previous years
Its comparable, both have features which are better than the other

Do you think Rubrik delivers good value for the price?

Not sure

Are you happy with Rubrik's feature set?

Yes

Did Rubrik live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Rubrik go as expected?

Yes

Would you buy Rubrik again?

Yes

Rubrik is well suited for enterprise-size organizations, I don't think it would be suited to small businesses. This is a personal opinion as I work in an enterprise-scale organization and it works well for us. If you have to buy Briks I am not sure the same could be said for smaller-scale operations.

Rubrik Feature Ratings

Data Center Backup
7.6
Universal recovery
9
Instant recovery
9
Recovery verification
1
Business application protection
7
Multiple backup destinations
8
Incremental backup identification
1
Backup to the cloud
9
Deduplication and file compression
8
Snapshots
10
Flexible deployment
8
Management dashboard
10
Platform support
9
Retention options
9
Encryption
9

Customer Experience

Very simple intuative interface and brilliant support
Very helpful and knowledgeable
I was not involved in this

Using Rubrik

11 - Cloud Engineers, Virtualisation Engineers, DBAs, Governance
7 - All are members of the Public Cloud Team who provide day-to-day admin of the Rubrik platform.
  • Data Protection
  • Ransomware Detection and Monitoring
  • Sensitive Data Discovery
  • We are able to use the API for reporting and automation
  • Self service requests
  • AWS protection
We are very happy with the stability, useablity and protection we get from using Rubrik

Evaluating Rubrik and Competitors

Yes - We used to use Veeam, the decision to replace this and what to replace it with was made higher up the chain than myself
  • Cloud Solutions
  • Integration with Other Systems
  • Other
We had to have a product which could protect our hybrid environment
I was not involved, so maybe I would like to be involved next time

Rubrik Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I dont know
Yes - Yes it was resolved by the engineering team but a workaround initially then implemented into the next patch
We had lots of initial teeting problems (more with our environment) and Rubrik were happy to help in anyway possible even when it was apparant the issues were not Rubrik related.

Using Rubrik

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • The live mount functionality
  • SLA domain creation
  • Adding new objects to protection
  • nothing is particularly difficult