EPAY Systems vs. Jive

I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.

Incentivized

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.

Incentivized

• EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions.
• System functionality is configurable so that we minimize custom programming.

Incentivized

• Individual design
• Presence of Russian language (localization can be independently established)
• You can configure several information tapes with different themes. One for work, the second for communication
• A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
• There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
• Integrates with MS Office, Google Drive, Google Docs
• There are all platforms (even Winphone and blackberry)
• You can create forum threads

Incentivized

• All-time punches are rounded to 15-minute intervals which can skew accurate break times.
• Slow lading or occasional lags due to server overload.
• Sync errors cause occasional overlapping punches.

Incentivized

• Search functionality is very weak
• The information architecture and taxonomy doesnt allow for easy discoverability of content
• It's hard to navigate the and find spaces/groups that I already know about
• The main profile/interface does not allow easy access to key tasks or common tasks.

There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future

Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.

It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.

Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.

The product worked as designed. It just didn't work for our needs.

I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.

They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it

If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

Our main reason for switching to Blueforce is
that we found the platform to be pretty promising and interactive than other
alternatives. With other alternatives, there was one issue or another which just
used to not give us a very smooth and subtle experience. Thankfully, this tool
has solved all our problems and has been a godsend gift that does its job
quietly and lets the final results make the noise.

Incentivized

We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us

Incentivized

• Decreased the Risk of lawsuits due to paying incorrectly
• Allows for accurate Payroll process
• Employees are paid correctly per the law- Employee Happiness

Incentivized

• reduce email traffic
• reduce amount of files/documents scattered & lost across shared drives
• increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
• from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)

Incentivized