Product slowed us down!
December 14, 2012
Product slowed us down!
Score 3 out of 10
Vetted Review
Modules Used
- Basic
Overall Satisfaction
- Jive is great if you want to give your customers a place to interact with you. You can control what is shared to the customers and they can give you feedback in a controlled environment.
- It wasn't the right fit for us because it didn't have the tools our engineering team needed to share code effectively. We also had a hard time getting adoption up because people were not clear on which groups held which documents. There were lots of duplicate docs. People liked the shared drive because they could just save a file and move on. However, with Jive they had to log in, download, edit, upload. It was time consuming. The Word and Excel connectors sounded good but they made our systems slow and often broke. So people didn't use them.
- We wanted to save people time (searching for and sharing content). It slowed us down.
Product Usage
200 - All departments:
Sales, Support, Marketing, Engineering, General and Administrative, etc.
Sales, Support, Marketing, Engineering, General and Administrative, etc.
1 - Business Systems Manager
- Document storage, versioning and collaboration. Intranet and social enterprise.
Evaluation and Selection
We were using a mix of Sharepoint, SFDC, and other tools to store files and share code.
SFDC Chatter
Implementation
- Implemented in-house
Training
- Online training
Configuration
It was difficult to customize the design if you don't know code. We tried to customize the look and feel but needed engineering help to go further.
Support
No - We believe a system like this should be user friendly enough to not need to pay extra. It already cost a lot.
Usability
Reliability
Integration
- SFDC
- Sharepoint
we integrated to SFDC and Sharepoint for the last month of use. It was a light integration and confused people more.
Vendor Relationship
We got a price break because we were negotiating with SFDC Chatter too.