Likelihood to Recommend I am able to track which of my clients have paid their invoices and which have not. The number of days that the EPAY invoice is outstanding is easily accessible. The date the original invoice was sent is displayed. The initial form to complete in order to send the EPAY is so simple a caveman can do it. Just need the client's name, email, and the amount of the invoice. The automated follow-up emails to the clients who have not paid are helpful.
Read full review Reflektive is well suited for medium to large organizations where cross-functional work is a regular occurrence. It isn't meant to be used for employee reviews, self-reviews, or take the place of a corporate communications platform; rather, it is meant to do one thing - serve as a public soapbox and repository for giving and receiving employee gratitude.
Read full review Pros EPAY team is responsive to our needs. Excellent team who understands our challenges and helps us come up with solutions. System functionality is configurable so that we minimize custom programming. Read full review In larger organizations, it is difficult to communicate and share news with everyone without sending all-agency emails. Reflektive lets you provide that feedback or recognition for everyone to see, but saves your inbox from unnecessary emails. The weekly roundup email highlights a few of the most recent recognitions. It’s nice to see a brief highlight, without having to get notifications for each post. Reflektive let’s you tag multiple people in a post, so you can thank a whole team in one post. Read full review Cons All-time punches are rounded to 15-minute intervals which can skew accurate break times. Slow lading or occasional lags due to server overload. Sync errors cause occasional overlapping punches. Read full review Reflektive often didn't do the best job informing users about the product changes we could expect to see. Oftentimes, it was hard to know exactly who would see what in the system. We had to go to our customer service rep for a lot of questions that we wished were more thoroughly explained in the help center. Read full review Usability Because I can't give it a Zero, I believe EPAY Systems is the most senseless system I have ever used. I worked on systems over 25 years ago that were better. In my opinion, there is no logic to the programming; the system is unbelievably SLOW, and there and hundreds of problems every week. And major ones that they will not or can not correct. For example, we can not file or access employee records in the system as it can take longer than 10 minutes to view or load one document for one employee - IF the system allows you to get that far, which it usually doesn't.
Read full review Support Rating I feel the support is terrible. We have an outsourced support purpose who doesn't understand the EPAY Systems or our company, [removed], will only answer the first thing mentioned even if there is an entire list. Then the answer does not solve the 1st problem on the list or any other and has no idea how to help us. We have requested a replacement and were told we would get one, then told later we would not. I believe while the support person is nice, I believe they were not trained or supported on their end, and effectiveness is probably 1% or less, takes forever, and is only on the minor issues.
Read full review Reflektive is great with support. From the beginning, when it comes to training materials for those new to Reflektive, to clearly rolling out updates in the interface or releasing new features, everything is very clear and communicated solidly. Support is always available when needed, and answers are easy to find when support is not available.
Read full review Alternatives Considered Our main reason for switching to Blueforce is that we found the platform to be pretty promising and interactive than other alternatives. With other alternatives, there was one issue or another which just used to not give us a very smooth and subtle experience. Thankfully, this tool has solved all our problems and has been a godsend gift that does its job quietly and lets the final results make the noise.
Read full review Reflektive stacks up really well against its competitors because it's in all in one solution. It provides performance management tools, engagement surveys, and analytics. The majority of Reflektive's competitors only provide one of these features at most. Therefore Reflektive's competitors have to purchase multiple tools and HR teams have to use multiple tools for their employees. This creates more work not only for HR teams but for users as well.
Read full review Return on Investment Decreased the Risk of lawsuits due to paying incorrectly Allows for accurate Payroll process Employees are paid correctly per the law- Employee Happiness Read full review (+) improved company review process. (+) improved company goal tracking and visibility! (+) evolving product offering with a responsive team (-) Functionality to send rewards/gift cards (-) More format options in text boxes (-) Integration of GIFs to make feedback more fun / personable Read full review ScreenShots