TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epic

    Score8.6 out of 10
    N/AEpic offers a suite of medical practice management and EHR software.N/A

    YouCanBookMe

    Score9.6 out of 10
    N/AYouCanBook.me is appointment scheduling software from the UK company of the same name.

    $0

    (free with one calendar connection and one booking page)

    Pricing
    EpicYouCanBookMe
    Editions & Modules
    No answers on this topic
    Individual
    $9
    per month
    Professional
    $13
    per month
    Teams
    $18
    per month per member
    Offerings
    Pricing Offerings
    EpicYouCanBookMe
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—10% discount available for annual pricing, and 20% discount for 2-year pricing. Special discounts available for educators.
    More Pricing Information
    Community Pulse
    EpicYouCanBookMe
    Considered Both Products
    Epic
    No answer on this topic
    YouCanBookMe
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    EpicYouCanBookMe
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Epic and YouCanBookMe
    Feature
    Epic
    8.3
    7 Ratings
    10% above category average
    YouCanBookMe
    -
    Ratings
    Real-time eligibility verification8.36 Ratings00 Ratings
    Claims management8.36 Ratings00 Ratings
    Coding8.37 Ratings00 Ratings
    Patient billing8.37 Ratings00 Ratings
    Financial Reporting8.36 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Epic and YouCanBookMe
    Feature
    Epic
    7.9
    7 Ratings
    3% above category average
    YouCanBookMe
    -
    Ratings
    Rule-based scheduling8.67 Ratings00 Ratings
    Automated appointment reminders10.05 Ratings00 Ratings
    Automated patient check-in7.25 Ratings00 Ratings
    Multi-location support8.66 Ratings00 Ratings
    Calendar interface5.06 Ratings00 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Epic and YouCanBookMe
    Feature
    Epic
    8.6
    7 Ratings
    18% above category average
    YouCanBookMe
    -
    Ratings
    Charting / document management9.37 Ratings00 Ratings
    Templates9.37 Ratings00 Ratings
    Patient portal8.67 Ratings00 Ratings
    Mobile/tablet support7.97 Ratings00 Ratings
    Fax integration8.65 Ratings00 Ratings
    Integration with other EMR and PM systems7.27 Ratings00 Ratings
    Workflow automation7.95 Ratings00 Ratings
    Speech recognition10.04 Ratings00 Ratings
    Customization7.67 Ratings00 Ratings
    E-prescribing9.37 Ratings00 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Epic and YouCanBookMe
    Feature
    Epic
    9.5
    7 Ratings
    14% above category average
    YouCanBookMe
    -
    Ratings
    HIPAA compliance10.07 Ratings00 Ratings
    Role-based permission levels9.37 Ratings00 Ratings
    Data backups and redundancy9.37 Ratings00 Ratings
    Local mode / networking failsafe9.37 Ratings00 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Epic and YouCanBookMe
    Feature
    Epic
    7.7
    7 Ratings
    2% above category average
    YouCanBookMe
    -
    Ratings
    Task tracking6.97 Ratings00 Ratings
    Specialty-specific workflows6.97 Ratings00 Ratings
    Multi-office / multi-physician capabilities9.37 Ratings00 Ratings
    Best Alternatives
    EpicYouCanBookMe
    Small Businesses
    athenaClinicals
    Score10 out of 10
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    Chili Piper
    Score8.8 out of 10
    Enterprises
    eClinicalWorks
    Score7.9 out of 10
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EpicYouCanBookMe
    Likelihood to Recommend
    8.6
    (8 ratings)
    8.5
    (9 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (6 ratings)
    -
    (0 ratings)
    In-Person Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EpicYouCanBookMe
    Likelihood to Recommend
    Epic
    Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
    Incentivized
    Read full review
    YouCanBookMe
    Youcanbook.me is great for small businesses or for self-employed professionals who need an easy-to-use and cost-effective solution for handling large numbers of clients. It's great for eliminating inconvenient miscommunication and tedious back-to-back emails in order to set a proper date and/or meeting details. However, if you need a more sophisticated system that fits into your company's IT procedures and carries sensitive data, an in house solution would fit best.
    Read full review
    Pros
    Epic
    • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
    • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
    • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
    • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
    • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
    Incentivized
    Read full review
    YouCanBookMe
    • One really helpful feature of YouCanBook.Me for our organization is that everyone can see appointment times in their own time zone. We frequently schedule interviews with applicants nationwide, as well as communicating with team members located in 32 different countries, so this has really simplified scheduling.
    • We rely heavily on Google Calendar for staff scheduling, so it is great that YouCanBook.Me can sync your availability straight from your calendar as well as automatically adding meetings to your calendar when they are booked.
    • We use YouCanBook.Me to schedule follow-up calls with people we meet at conferences and other recruiting events. It's really simple to have someone sign up for a call, and this has been a really effective tool for us to stay in communication with prospects.
    Incentivized
    Read full review
    Cons
    Epic
    • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
    • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
    Incentivized
    Read full review
    YouCanBookMe
    • I don't like the generic email invite to a Zoom meeting it sends out. Once I get the date sent to me in my email, I have to cancel the meeting and re-set the meeting with my own personalized Zoom Invite. Sometimes that is confusing for the prospect. However, now that I write this...I see an article on the web site about creating a unique Zoom meeting invite. I will have to check that out.
    • I set my work days as 9:30 a.m.-5:30 p.m. but on the calendar it shows a time available at 6 p.m. My last appointment should be listed as 5 p.m., as my appointments are in 30-minute increments and I leave at 5:30 p.m. So that is confusing and resulted in a few appointments booked when I am not actually working.
    • I book demos for a coworker, and if he is busy in another meeting, I have to block it off in my calendar as "Jack is Busy" so that prospects won't pick a time that is not available for Jack. I wish there was a way I could link his Outlook calendar to my YouCanBook.Me. Perhaps there is, but I am unaware of it.
    Incentivized
    Read full review
    Likelihood to Renew
    Epic
    It is beyond measure the best EHR on the market.
    Incentivized
    Read full review
    YouCanBookMe
    No answers on this topic
    Usability
    Epic
    You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
    Incentivized
    Read full review
    YouCanBookMe
    No answers on this topic
    Support Rating
    Epic
    The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
    Incentivized
    Read full review
    YouCanBookMe
    No answers on this topic
    In-Person Training
    Epic
    Well-vetted lesson plans that teach you what you need to know for success.
    Incentivized
    Read full review
    YouCanBookMe
    No answers on this topic
    Online Training
    Epic
    While not as effective as in-person training, it is still adequate.
    Incentivized
    Read full review
    YouCanBookMe
    No answers on this topic
    Implementation Rating
    Epic
    Epic has a regimented implementation process that ensures a successful go-live.
    Incentivized
    Read full review
    YouCanBookMe
    No answers on this topic
    Alternatives Considered
    Epic
    Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
    Read full review
    YouCanBookMe
    YouCanBook.Me allows fuller messaging in addition to appointments. Calendly is more minimalist than YouCanBook.Me. I prefer having more control over the look and feel, and functionality than it offers.
    Incentivized
    Read full review
    Return on Investment
    Epic
    • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
    • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
    • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
    Incentivized
    Read full review
    YouCanBookMe
    • It's helped our Professional Services Team immensely. Although we don't have numbers as far as an ROI, we use it daily across our whole team of 8 project managers.
    • We also use youcanbook.me to schedule in interviews with our 20+ researchers who are moderating sessions. Our admin team also uses youcanbook.me to allow our employees to schedule our weekly massages.
    Incentivized
    Read full review
    ScreenShots

    YouCanBookMe Screenshots

    Screenshot of an example appointment, in YouCanBookMe.Screenshot of A customized booking page. Users can create a unique scheduling experience with multiple display options and customizable notifications.Screenshot of YouCanBookMe's security features.Screenshot of an example of YouCanBookMe's automations, including automated video links, CRM updates, reminders, follow-ups and no-show tracking.Screenshot of an example booking experience, on a mobile device.Screenshot of YouCanBookMe's customer support team.