TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epicor BisTrack

    Score8 out of 10
    N/AEpicor BisTrack is business management software for lumber and building materials (LBM) dealers and distributors based on technology acquired with SolarSoft Business Systems in 2012. It covers inventory optimization, delivery dispatch, financial management, customer relationship management, and more recently warehouse management, as well as supplying business analytics.N/A

    iContact

    Score6.8 out of 10
    N/AiContact is an email marketing solution that was acquired by Vocus in 2012. The product is integrated with Facebook and Twitter and is aimed at SMBs with unlimited sending as a key feature.

    $14

    per month

    Pricing
    Epicor BisTrackiContact
    Editions & Modules
    No answers on this topic
    1500 Users
    $15.00
    per month
    2500 Users
    $25.00
    per month
    5000 Users
    $45.00
    per month
    Offerings
    Pricing Offerings
    Epicor BisTrackiContact
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Epicor BisTrackiContact
    Considered Both Products
    Epicor Software
    No answer on this topic
    iContact
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    5 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Epicor BisTrackiContact
    Security
    Comparison of Security features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.3
    3 Ratings
    14% below category average
    iContact
    -
    Ratings
    Single sign-on capability7.33 Ratings00 Ratings
    Role-based user permissions7.33 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    8.1
    4 Ratings
    7% above category average
    iContact
    8.0
    26 Ratings
    5% above category average
    Dashboards8.14 Ratings8.026 Ratings
    Standard reports8.23 Ratings8.025 Ratings
    Custom reports8.13 Ratings8.015 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    8.1
    3 Ratings
    5% above category average
    iContact
    -
    Ratings
    Accounts payable9.13 Ratings00 Ratings
    Accounts receivable9.12 Ratings00 Ratings
    Journals and Reconciliations6.01 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.6
    2 Ratings
    5% below category average
    iContact
    -
    Ratings
    Inventory tracking8.82 Ratings00 Ratings
    Automatic reordering6.12 Ratings00 Ratings
    Location management8.01 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.6
    2 Ratings
    4% below category average
    iContact
    -
    Ratings
    Pricing7.01 Ratings00 Ratings
    Order entry8.01 Ratings00 Ratings
    Cost of goods sold7.92 Ratings00 Ratings
    Customization
    Comparison of Customization features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    5.0
    1 Ratings
    41% below category average
    iContact
    -
    Ratings
    Plug-ins5.01 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.0
    2 Ratings
    8% below category average
    iContact
    -
    Ratings
    Billing Management6.92 Ratings00 Ratings
    Travel & Expense Management7.01 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting7.01 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.3
    1 Ratings
    3% above category average
    iContact
    -
    Ratings
    Project Planning and Scheduling7.01 Ratings00 Ratings
    Task Insight for Project Managers8.01 Ratings00 Ratings
    Project Mobile Functionality7.01 Ratings00 Ratings
    Definable Resource Pools7.01 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.6
    1 Ratings
    7% above category average
    iContact
    -
    Ratings
    Bids Analyzed and Compared8.01 Ratings00 Ratings
    Contract Authoring8.01 Ratings00 Ratings
    Contract Repository8.01 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated7.01 Ratings00 Ratings
    Supplier Management7.01 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    8.0
    1 Ratings
    17% above category average
    iContact
    -
    Ratings
    Issue Detection8.01 Ratings00 Ratings
    Remediation and Certification8.01 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.2
    2 Ratings
    3% above category average
    iContact
    -
    Ratings
    Transportation Planning and Optimization7.82 Ratings00 Ratings
    Transportation Execution Management7.01 Ratings00 Ratings
    Trade and Customs Management7.01 Ratings00 Ratings
    Fulfillment Management7.01 Ratings00 Ratings
    Warehouse Workforce Management7.01 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.0
    1 Ratings
    7% below category average
    iContact
    -
    Ratings
    Production Process Design7.01 Ratings00 Ratings
    Production Management7.01 Ratings00 Ratings
    Configuration Management7.01 Ratings00 Ratings
    Work Execution7.01 Ratings00 Ratings
    Manufacturing Costs7.01 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    7.4
    3 Ratings
    1% above category average
    iContact
    -
    Ratings
    Forecasting6.52 Ratings00 Ratings
    Inventory Planning8.12 Ratings00 Ratings
    Performance Monitoring7.52 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    -
    Ratings
    iContact
    6.6
    26 Ratings
    19% below category average
    WYSIWYG email editor00 Ratings7.024 Ratings
    Dynamic content00 Ratings7.021 Ratings
    Ability to test dynamic content00 Ratings5.021 Ratings
    Landing pages00 Ratings7.014 Ratings
    A/B testing00 Ratings5.017 Ratings
    Mobile optimization00 Ratings7.021 Ratings
    Email deliverability reporting00 Ratings7.025 Ratings
    List management00 Ratings8.025 Ratings
    Triggered drip sequences00 Ratings6.015 Ratings
    Pre-Send Testing
    Comparison of Pre-Send Testing features of Epicor BisTrack and iContact
    Feature
    Epicor BisTrack
    -
    Ratings
    iContact
    7.0
    1 Ratings
    15% below category average
    URL Validation00 Ratings7.01 Ratings
    Link Tracking00 Ratings7.01 Ratings
    Image Validation00 Ratings7.01 Ratings
    Inbox Display00 Ratings7.01 Ratings
    Email Accessibility Tools00 Ratings7.01 Ratings
    Spelling and Grammar Check00 Ratings7.01 Ratings
    Spam Testing00 Ratings7.01 Ratings
    Email Previews00 Ratings7.01 Ratings
    Best Alternatives
    Epicor BisTrackiContact
    Small Businesses
    Zoho One
    Score9.2 out of 10
    Mad Mimi
    Score10 out of 10
    Medium-sized Companies
    Zoho One
    Score9.2 out of 10
    Campaign Monitor by Marigold
    Score9 out of 10
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    Emma by Marigold
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Epicor BisTrackiContact
    Likelihood to Recommend
    7.7
    (5 ratings)
    8.0
    (45 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    3.4
    (19 ratings)
    Usability
    7.7
    (3 ratings)
    8.0
    (6 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    5.0
    (1 ratings)
    9.9
    (9 ratings)
    Online Training
    -
    (0 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (2 ratings)
    Product Scalability
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Epicor BisTrackiContact
    Likelihood to Recommend
    Epicor Software
    Epicor BisTrack works well for us, as we have the WMS gun and a huge warehouse with inventory that needs to be located. It is also nice for looking at long-term product sales history.
    Incentivized
    Read full review
    iContact
    I would only recommend it if someone was a small business. I think they are the best suited for companies who will send out a coupon or offer here and there. The most recent updates made it more complicated to use for more complicated processes. It is easy to train someone on the program, and so quick to learn. But I would also only stick to the simpler things. I also think the colorful templates are great, and show great creativity. But again, it is hard to justify recommending the program when it isn't WYSIWYG.
    Incentivized
    Read full review
    Pros
    Epicor Software
    • Cross project communication
    • Direct customers, subcontractors and GC's through the construction process
    • Dynamically move between projects, changes and scopes
    Incentivized
    Read full review
    iContact
    • Contact management. iContact is really great for entering all your contact. You are able to put them onto different lists, and let them choose which lists they would like to be a part of as well. There are many data fields provided to fill in information.
    • Emailing. We use the email feature at least once a month. They are always improving and adding new features, which is very helpful in presenting content in a new and exciting way to our readers. There are many options with remade templates and themes, or you can add your own.
    • Insights. It is really helpful being able to have the data to see what is working and what isn't. It is nice to be able to go back and see how things went in the past compared to now. Opens, clicks, shares, etc.
    Incentivized
    Read full review
    Cons
    Epicor Software
    • Easier User Interface; hard to navigate or learn
    • Financial module could use improvement; i.e. the Accounts Receivable function is lacking and hard to find information easily
    • More customization of the built-in reporting and analytics
    Incentivized
    Read full review
    iContact
    • We also would like to send transactional messages which don't require an opt-out, this is a challenge with iContact. (May be a feature with pro?)
    • The regular version of iContact doesn't support event management or logic flows for automated messaging.
    • Custom form fields have limited field type options (can't build a drop-down).
    Incentivized
    Read full review
    Likelihood to Renew
    Epicor Software
    No answers on this topic
    iContact
    iContact has been a quick and easy way to send any announcements and news directly to email and social media subscribers. Its tracking and reporting capabilities turn a simple email into a marketing campaign that can be used as a tool to efficiently gauge reader response and customer satisfaction, and ultimately to reach potential customers. The consistency and excellent customer service is what makes this program a pleasant experience.
    Read full review
    Usability
    Epicor Software
    I've used many other operating systems; AS/400, Oracle, etc and this one is the easiest to manipulate the information needed. I am certain there are more functions that I need to learn.
    Incentivized
    Read full review
    iContact
    I rate iContact as an easy to use program due to its user friendly dashboard and user interface. Most companies of small to medium size do not have a dedicated marketer, therefore it is someone multitasking who may or may not have this kind of experience. iContact makes it relatively simple and can actually expand one's knowledge in the area of business promotion.
    Incentivized
    Read full review
    Reliability and Availability
    Epicor Software
    No answers on this topic
    iContact
    iContact is regularly up and running. Only once has it been unavailable for maintenance, which is to be expected and even desired for optimal performance when needed.
    Read full review
    Support Rating
    Epicor Software
    Apologies, our company's IT department contacts support on our behalf. I have never contacted Epicor BisTrack's support myself; only through my company's IT team.
    Incentivized
    Read full review
    iContact
    They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.
    Incentivized
    Read full review
    Online Training
    Epicor Software
    No answers on this topic
    iContact
    The templates are difficult to customize, and they don't render well in email platforms
    Read full review
    Implementation Rating
    Epicor Software
    No answers on this topic
    iContact
    i wouldn't be using it if i wasn't satisfied. time is money
    Read full review
    Alternatives Considered
    Epicor Software
    Epicor BisTrack helps keep track of things better and it in fact much easier to use.
    Incentivized
    Read full review
    iContact
    I didn't have a say in the decision because I wasn't with the company at the time. I listed HubSpot here because I know we used it in conjunction with iContact for email automation, but HubSpot Email was only recently built-out to the point where it is today. Now, iContact and HubSpot are no longer integrated.
    Read full review
    Scalability
    Epicor Software
    No answers on this topic
    iContact
    iContact stays the same with the number of users added or taken away. It certainly remains reliable despite increased usage, and so, can be considered scaleable in that aspect.
    Read full review
    Return on Investment
    Epicor Software
    • Has helped us with understanding our inventory and monitoring levels
    • From a sales standpoint, seeing which products are losing margin and running reports to find trends in sales
    Incentivized
    Read full review
    iContact
    • We have a template for webinars that we send every month. We just edit it and send. This couldn't be easier (once you know where to find it).
    • We like the breakdown of statistics in the dashboard. They're easy to read.
    • iContact isn't a comprehensive solution, so it is only one of a few products we use for marketing.
    Incentivized
    Read full review
    ScreenShots