Everbridge Mass Notification vs. OpsGenie

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Everbridge Mass Notification
Score 8.5 out of 10
N/A
Everbridge Mass Notificaiton enables users to send notifications to individuals or groups using lists, locations, and visual intelligence, in order to keep recipients informed before, during, and after events. It is designed for three use cases: Emergency Response and Management Citizen Protection and Life Safety Business Continuity of Operations Everbridge Mass Notification provides robust analytics, GIS targeting, flexible group management, distributed contact…N/A
OpsGenie
Score 8.6 out of 10
N/A
OpsGenie is an IT monitoring and incident response platform for development and operations teams, providing alerts and schedule management escalations. OpsGenie is now part of Atlassian since the late 2018 acquisition.
$0
up to 5 users
Pricing
Everbridge Mass NotificationOpsGenie
Editions & Modules
No answers on this topic
Free
$0.00
up to 5 users
Essentials
$9.00
per user/per month
Standard
$19.00
per user/per month
Enterprise
$29.00
per user/per month
Offerings
Pricing Offerings
Everbridge Mass NotificationOpsGenie
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Everbridge Mass NotificationOpsGenie
Top Pros
Top Cons
Best Alternatives
Everbridge Mass NotificationOpsGenie
Small Businesses

No answers on this topic

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Medium-sized Companies

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Freshservice
Freshservice
Score 8.7 out of 10
Enterprises

No answers on this topic

Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Everbridge Mass NotificationOpsGenie
Likelihood to Recommend
8.0
(4 ratings)
8.5
(17 ratings)
Support Rating
8.9
(2 ratings)
10.0
(1 ratings)
User Testimonials
Everbridge Mass NotificationOpsGenie
Likelihood to Recommend
Everbridge
Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.
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Atlassian
Well suited for cases where you just need to alert relevant team members when alerts and incidents come in and make sure that nothing falls through the cracks. Generally OpsGenie just forwards the alerts it receives and allows you to schedule team members to be on-call. It's good for that simple use case and extra helpful if you have Jira or Atlassian Open DevOps since it has nice integrations with those platforms and you can easily monitor ticket progress. If you don't have those, it would be good to check and see if they integrate with whatever you use to track tickets or bugs. The dashboarding and analytics are relatively basic so if you're looking for extensive and highly customizable analytics, this might not be the right solution.
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Pros
Everbridge
  • Multiple modality to get in touch of teammates.
  • Easy to use software.
  • Customizable fields and data points.
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Atlassian
  • Notifying through all the possible way like sms,mail and call.
  • Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
  • Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
  • Here you can schedule for on-call engineers
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Cons
Everbridge
  • Ease of signing up
  • Conditions and notification sending
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Atlassian
  • OpsGenie New Jira design has made it difficult for those not familiar with that style.
  • OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.
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Support Rating
Everbridge
Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.
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Atlassian
They are fully available at all times via chat, phone, or email and follow up thoroughly.
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Alternatives Considered
Everbridge
We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
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Atlassian
We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan
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Return on Investment
Everbridge
  • Allowed us to navigate through the COVID pandemic (daily check-ins).
  • Provides a way to communicate to impacted employees due to weather events.
  • Can take a significant amount of time for setup and integration.
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Atlassian
  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
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