Likelihood to Recommend Well suited to Emergency Communication, particularly as an initial alert to a potential or realized disruption. As a notification service, however, it operates predominantly as a one-way communication tool and doesn't allow for individual responses to be recorded. The ability to having a two-way communication channel would speed up response times in an emergency situation and negate the reliance on supplementary applications.
Read full review I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
Read full review Pros Multiple modality to get in touch of teammates. Easy to use software. Customizable fields and data points. Read full review Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Read full review Cons Ease of signing up Conditions and notification sending Read full review When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't. Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close. Make schedule changes more intuitive. One button to acknowledge and close an alert. Read full review Likelihood to Renew They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
Read full review Usability The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
Read full review Support Rating Everbridge has training materials that they email out to let us know how the platform is continuing to grow and expand its capabilities. They also periodically offer webinars to let us know the latest. I rate it a 10 because they let us know in these periodic emailing and webinars that we can reach out to them anytime if there's ever an issue. If you accidentally delete someone, for 30 days you can go back in and reinstate that person.
Read full review PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
Read full review Implementation Rating When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
Read full review Alternatives Considered We were previous users of iModus and migrated to Everbridge as a matter of course when the latter acquired the former. Some research into emergency communication messaging was carried out before we engaged with iModus, but it was so long ago that the other products on the market have been forgotten. Suffice to say, we have been extremely satisfied with both iModus and Everbridge and have not seen the need to assess the 'competition' since being a client of them.
Read full review I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
Read full review Return on Investment Allowed us to navigate through the COVID pandemic (daily check-ins). Provides a way to communicate to impacted employees due to weather events. Can take a significant amount of time for setup and integration. Read full review Allow our service to be available 24/7 with minimal downtime, improving customer experience Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings Read full review ScreenShots