Likelihood to Recommend For the majority of our customers they shop online, so for us to be able to offer an account walkthrough via Teams, it has been truly powerful stuff for our sales team to hop on a Teams call and run through the account functionality with a customer for functions such as cost control measures, quick lists, saved baskets, recurring orders etc. The customer can really get a thorough understanding of the features available and opt for what they need to best suit their purchasing needs. We utilise this everyday and the feedback on functions has been that they haven't seen this before from any online business supplier they've ordered with before such as Viking, Lyreco etc. It doesn't work as well for customer retention, as the orders are transactional and there are no follow-up emails you can automate as an email template in EvolutionX, this would be valuable to growing business further.
Read full review The fact of Wix moving away from their ADI web-building tool in favour of Editor, in my opinion, makes a huge mess of everything. I feel a lot of the ease and automation of designing my website has gone to such an extent that I now "recommend" Wix only for professional developers. Worse is that I have to redesign a big part of my website as items are now linked to each other in a different way than used to be the case. In my opinion, A big ZERO for Wix, who clearly should do their homework again.
Read full review Pros Running a promotion is really easy and simple. Product search is great. Integration with many other software and services is well supported. Read full review Easy to create and duplicate website, and web pages for similar products, services and campaigns, so you do not have to start from scratch Find features such as video, image and button, and templates to customise your website's feel and look. For example, recently, I was able to add a countdown timer for the sale of tickets to our online conference. Creating website Anchors - making it easy for you to take a visitor to a particular part of a page so that they do not need to scroll through the entire webpage making it more user-friendly. The SEO part of Wix makes it easy for you to set up meta data, create fully functional social media shares that are on brand and looks professional in the Google search engine.. Read full review Cons Support post-production has been lackluster at best. Most features work well, but some are missing fundamental elements. Quick lists are a prime example. Quick Lists are a fantastic way to encourage B2B orders online, but not being able to organize where an item exists within a list almost makes it unusable for a large portion of our customers. No account payment options! Read full review One place where Wix falls short of other CMS's is with insights and analytics. On other platforms, I can instantly see how many page views I received, what time the pages were viewed, location, etc. But seeing this information on Wix requires a Google Analytics integration that is not automatically included when you make an account. You have to first go to Google Analytics to make an account, then come back to Wix to activate the integration, it's a little time-consuming for a feature that most CMS's come with instantly. Read full review Likelihood to Renew It is a good platform with good customizable features for our customers.
Read full review We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
Read full review Usability It is easy to use and as they have been updating their platform, it has gotten even much more easier to utilize and navigate.
Read full review Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
Read full review Reliability and Availability I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
Read full review Performance Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
Read full review Support Rating They are extremely efficient and quick to answer/respond to all of my questions an concerns. They also provided me with support articles that I can save and look back on in the future.
Read full review As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
Read full review Implementation Rating Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
Read full review Alternatives Considered To be frank, we haven't tried any other products apart from EvolutionX, as this was one of the tested software's during the initial phase. We didn't have a chance, and we don't really want to switch between any other products. We are happy with EvoX. The reason we choose EvoX was, pricing, support and the integrations offered.
Read full review Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like
Squarespace which is specifically designed for that market.
Read full review Scalability I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
Read full review Return on Investment With account setup this has saved a lot of time, where typically it may have taken 10 minutes to setup an account, customer can now do this themselves and even make changes, our old site relied entirely on a staff member and this has therefore reduced overhead With exposure to Fusion Data our categories have grown hugely, particularly Beeswift into workwear where we never sold any workwear but the rare incidental from VOW Wholesale, we've been allowed to grow into other categories more frequently with returning customers and new. Read full review The data-driven, dynamic pages will eliminate an entire part of our event launch process. Multiplied across 60 events, over several years, that will save us a ton of time but also vastly increase the quality of our presentation. The data-driven pages will also give us the ability to archive past events and radio shows in an easily searchable manner. This will be helpful for us when it comes to booking new events as well. (It has been no small feat for me to figure out the code to get this all working, though!) This new site will reflect our brand and organization vastly better than our old site. It will make our organization appear much more professional and legitimate. Read full review ScreenShots