Factorial is an HR software company that was founded in 2016.
Factorial was born with the goal of solving all the slow and repetitive
HR processes through free software and a labor consultant service. The vendor reports that 80% of the day is spent on cumbersome and repetitive
tasks and only 20% invests in building a robust business culture, and increasing productivity and employee satisfaction. The vendor aims to provide human resource managers with the tools they need to take…
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UKG Ready
Score 8.1 out of 10
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Designed for small businesses where everyone wears multiple hats, UKG Ready® is an HR solution that guides users through their day-to-day HR activities. Capabilities span from HR and payroll to talent and time.
I am not fully convinced about factorial HR yet. We are about to transition to a new tool after using Recruitee for a long time. The bar was high when it came to recruitment ATS. and Factorial HR is multifaceted but not as well structured or functional. Support in other languages should also be improved, as those are the most common reviews I have seen online.
UKG Ready is a great time keeping system, it is user friendly and employees that do use the application, do not have many complaints. Its the access and maneuvering around the application to get to where they need to go, or find what they are looking for or accessing the application that is the issue. Once they find the location on where they need to be in order to submit the request, it is quick and easy. We are finding that we are utilizing resources to sit with these employees even after providing in person or virtual training to help navigate to what they want to do.
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
For the average user they do not struggle. We do have a handful of users who struggle using their own smartphones, and of course, they struggle with any technology. However, we do not let this sway us from helping them learn. Managers have found the system easy to navigate once fully trained.
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
I does not stack up very well. It's best feature is that it is a 360 HR platform, but it needs to evolve and improve. Recruitee and Teamtailor seem way better options, in my opinion, for the Applicant tracking system. Time off tends to get confusing at times, and employees prefer tools like bamboo or Roots, which integrate well with other tools.
UKG is great for reporting and for having a pleasant UI. I find that Paylocity has a lot more innovation, but sometimes its reach exceeds its grasp when it comes to implementation of those features. ADP is bog standard, and it works pretty well, but there's little interest in looking good, which matters a lot when it comes to the wide variety of users the systems need to handle.
