Fireflies.ai vs. Otter.ai

It does the job really well. They were one of the first on the scene and have continually improved overtime. It's crazy affordable, I'm always surprised when I see the $5 monthly charge compared to other apps I pay more for and use a lot less.

Incentivized

Otter.ai is an excellent tool for any public speaker who would like to obtain a written transcript of a message they have given. It is helpful as well for providing a written transcript of a recorded conversation, especially if you need to provide a record of what was said to you in a sensitive discussion that you happened to legally record on your phone. The one scenario I would not recommend using Otter.ai for would be if one needed this audio recording quickly, as it does take some time to upload the recording (and then possibly format it).

Incentivized

• Helps in transcription & take notes.
• Listening to the meeting is very easy.
• Can be integrated into other various software.
• They also provide the option to download the meeting and the option to like & dislike the recording.
• And I love their soundbites features which I can use to highlight the specific part of the recording for future use.

Incentivized

• Provides excellent audio transcriptions.
• Helps spoken communicators assess their messages.
• Provides accurate spacing in the transcript where there are pauses in the recording.

Incentivized

• Sometimes bot is too slow in the beginning of the meeting, it misses parts of the meeting
• You can not send the recap to people who doesn't have an account
• No built in analytic tools

Incentivized

• Customer service is terrible--zero customer interaction.
• Billing system is questionable--was billed for two other accounts just because they were connected to my company.
• Slow to take care of billing issues.

Incentivized

I started using Fireflies.ai about 1.5 yrs ago. It was - and continues to be - extremely user friendly, very easy to adopt, very easy to navigate and learn.

Incentivized

When we used Chorus.ai in our organization, I thought the Analytics were worthless. Beyond the point I made earlier about using the iOS app doesn't count towards your Engagement score, the only way calls are correctly counted is to the Rep who set up the call. I manage a team of Sales Engineers who support Sales Reps, who typically set up the Zoom session. Chorus.ai doesn't show any stats on my team. However, Fireflies.ai is a virtual assistant that helps you manage your business. It recognizes voice commands from the user and turns them into tasks.

Otter.ai is in a recording category of its own. There are a few other apps on the app store that allow for recording transcription. But not to the level or other added features Otter.ai adds. I think the software is really good for business processes and procedures and can help a lot of people out.

Incentivized

• It saves efforts of the team since we concentrate on meeting, not on note taking.
• Increases meeting productivity - everybody knows that everything said will be in the notes!
• Minimize wrong information distribution, summary is the same for everybody.

Incentivized

• It has allowed us to transcribe videos more quickly, providing a time savings.
• We can transcribe a number of media pieces that we can then use the transcribed content across platforms as needed

Incentivized