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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Flock

    Score9.5 out of 10
    N/AFlock is a collaborative business messaging application, designed to compete with Slack. The app is presented as a fast and reliable means of communication, and is available in a free edition for teams of up to twenty members.

    $0

    for teams of 1-20 members

    Rakuten Viber

    Score9.3 out of 10
    N/AViber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.

    $0.02

    Per Minute

    Pricing
    FlockRakuten Viber
    Editions & Modules
    Starter
    $0
    for teams of 1-20 members
    Pro
    $6
    per month per user (ideal for teams of 20-100 users)
    Enterprise
    Contact Sales
    for organizations of 100+ members
    USA
    $0.019
    Per Minute
    UK
    $0.019
    Per Minute
    Offerings
    Pricing Offerings
    FlockRakuten Viber
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    FlockRakuten Viber
    Considered Both Products
    Titan.Mail
    No answer on this topic
    Rakuten
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    67%
    Would buy again
    6 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    83%
    Implementation went as expected
    5 Answers
    Features
    FlockRakuten Viber
    Project Management
    Comparison of Project Management features of Flock and Rakuten Viber
    Feature
    Flock
    7.8
    13 Ratings
    1% above category average
    Rakuten Viber
    -
    Ratings
    Task Management8.311 Ratings00 Ratings
    Gantt Charts6.97 Ratings00 Ratings
    Scheduling8.810 Ratings00 Ratings
    Workflow Automation8.011 Ratings00 Ratings
    Mobile Access9.213 Ratings00 Ratings
    Search6.811 Ratings00 Ratings
    Visual planning tools6.48 Ratings00 Ratings
    Communication
    Comparison of Communication features of Flock and Rakuten Viber
    Feature
    Flock
    8.4
    13 Ratings
    5% above category average
    Rakuten Viber
    -
    Ratings
    Chat9.613 Ratings00 Ratings
    Notifications9.313 Ratings00 Ratings
    Discussions9.213 Ratings00 Ratings
    Surveys8.19 Ratings00 Ratings
    Internal knowledgebase6.77 Ratings00 Ratings
    Integrates with GoToMeeting10.01 Ratings00 Ratings
    Integrates with Gmail and Google Hangouts8.06 Ratings00 Ratings
    Integrates with Outlook6.04 Ratings00 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Flock and Rakuten Viber
    Feature
    Flock
    7.1
    12 Ratings
    13% below category average
    Rakuten Viber
    -
    Ratings
    Versioning7.28 Ratings00 Ratings
    Video files6.310 Ratings00 Ratings
    Audio files6.310 Ratings00 Ratings
    Document collaboration8.112 Ratings00 Ratings
    Access control7.39 Ratings00 Ratings
    Advanced security features6.49 Ratings00 Ratings
    Integrates with Google Drive7.07 Ratings00 Ratings
    Device sync8.311 Ratings00 Ratings
    Cloud PBX
    Comparison of Cloud PBX features of Flock and Rakuten Viber
    Feature
    Flock
    -
    Ratings
    Rakuten Viber
    9.5
    13 Ratings
    18% above category average
    Hosted PBX00 Ratings9.56 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings9.78 Ratings
    User templates00 Ratings8.87 Ratings
    Call reports00 Ratings9.89 Ratings
    Directory of employee names00 Ratings9.78 Ratings
    Call Management
    Comparison of Call Management features of Flock and Rakuten Viber
    Feature
    Flock
    -
    Ratings
    Rakuten Viber
    9.3
    15 Ratings
    12% above category average
    Answering rules00 Ratings9.59 Ratings
    Call recording00 Ratings9.79 Ratings
    Call park00 Ratings8.84 Ratings
    Call screening00 Ratings8.89 Ratings
    Message alerts00 Ratings9.814 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Flock and Rakuten Viber
    Feature
    Flock
    -
    Ratings
    Rakuten Viber
    9.6
    13 Ratings
    19% above category average
    Video conferencing00 Ratings9.513 Ratings
    Audio conferencing00 Ratings9.713 Ratings
    Video screen sharing00 Ratings9.05 Ratings
    Instant messaging00 Ratings10.09 Ratings
    Mobile apps
    Comparison of Mobile apps features of Flock and Rakuten Viber
    Feature
    Flock
    -
    Ratings
    Rakuten Viber
    10.0
    18 Ratings
    24% above category average
    Mobile app for iOS00 Ratings10.017 Ratings
    Mobile app for Android00 Ratings10.017 Ratings
    Best Alternatives
    FlockRakuten Viber
    Small Businesses
    Superhuman Docs
    Score8.9 out of 10
    CallFire
    Score9.7 out of 10
    Medium-sized Companies
    Troop Messenger
    Score9.8 out of 10
    Fuze
    Score8.2 out of 10
    Enterprises
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FlockRakuten Viber
    Likelihood to Recommend
    9.4
    (13 ratings)
    9.6
    (18 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    8.8
    (3 ratings)
    9.4
    (7 ratings)
    User Testimonials
    FlockRakuten Viber
    Likelihood to Recommend
    Titan.Mail
    Flock is very well suited in scenarios where individuals must communicate via chat. It also works great when teams need to communicate via group chat messages. File and document sharing is another area where Flocks works well. Channels are used for discussions on specific topics or organization-wide announcements. Flock may be less appropriate when you use it for voice and video calls. Where.
    Incentivized
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    Rakuten
    As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
    Incentivized
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    Pros
    Titan.Mail
    • Networked phones are a thing of past now. We don’t have to stop what we are doing to receive phone calls currently because Flock can do that
    • It is now easy to send messages to many people at the same time, all we need to do is to add all the contants in the chat and select all to send a message
    • This software has an in-built to-do-list which allows us to assign tasks to different people or users and then supervise each independently
    Incentivized
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    Rakuten
    • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
    • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
    • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
    • You can see the status of your messages.
    Incentivized
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    Cons
    Titan.Mail
    • A tool is only good if people use it. Some of the artists I work with found it too complex (though I don't think they really gave it a good shot).
    • We used it heavily for about six months and it didn't hit too many other big negative points.
    Incentivized
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    Rakuten
    • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
    • It contains enormous amounts of adds.
    • There is file sharing limit.
    Incentivized
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    Likelihood to Renew
    Titan.Mail
    We would likely to renew use of Flock for our organization since it meets most of the requirements of team collboration and communication for a small group like us. Most of our Flock users like it's features and use it extensively for day-to-day work. We are quite optimistic about it's future updates.
    Incentivized
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    Rakuten
    No answers on this topic
    Usability
    Titan.Mail
    It is good to give what an app deserves, Flock is very efficient and effective app to manage the all day to day activities and communicate across all team members, create groups, share files, send reminders schedule reminders for each group or persons and share notes.Pin files and search any messages from anyone with advanced filters. It's a great app.
    Incentivized
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    Rakuten
    No answers on this topic
    Support Rating
    Titan.Mail
    We've only needed customer support a few times with Flock (mainly concerning app integration and security), and they've always been timely and helpful, which are the only things I truly need from support. The response rate was still rapid, and there's plenty of support available online as well for Flock.
    Incentivized
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    Rakuten
    I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
    Incentivized
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    Alternatives Considered
    Titan.Mail
    Flock as mentioned takes the best of all these apps and improves upon them. Flock's UI was exactly what we were looking for and Flock doesn't overcharge small teams for search functional or messaging. It just offers a great product at a great price combined with great support. Their chat ticket system works almost immediately.
    Incentivized
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    Rakuten
    End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

    Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
    Incentivized
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    Return on Investment
    Titan.Mail
    • Organizing notes manually has been drastically reduced. Flock folders and chats are perfect for keeping each file separate.
    • We have not missed one calendar event with Flocks integration of our Google Calendar.
    • Being able to cut out or $99/month case management software has saved a ton of money each month.
    Incentivized
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    Rakuten
    • Viber saves me financially since I am now able to communicate with my international clients for free.
    • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
    • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
    Incentivized
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    ScreenShots

    Flock Screenshots

    Product screenshotProduct screenshotProduct screenshot