What users are saying about
53 Ratings
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Top Rated
859 Ratings
53 Ratings
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Score 7.9 out of 100

Zoho CRM

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Top Rated
859 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Project Management

    8.0

    Flowlu

    80%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Flowlu ranks higher in 14/14 features

    Task Management

    8.5
    85%
    49 Ratings
    N/A
    0 Ratings

    Resource Management

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    30 Ratings
    N/A
    0 Ratings

    Scheduling

    8.1
    81%
    42 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.3
    83%
    48 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.3
    83%
    42 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    7.7
    77%
    21 Ratings
    N/A
    0 Ratings

    Document Management

    7.7
    77%
    44 Ratings
    N/A
    0 Ratings

    Email integration

    8.4
    84%
    43 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.0
    80%
    38 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    7.8
    78%
    37 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.7
    77%
    24 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    7.8
    78%
    35 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.9

    Flowlu

    79%

    Zoho CRM

    Feature Set Not Supported
    N/A
    Flowlu ranks higher in 4/4 features

    Quotes/estimates

    8.0
    80%
    36 Ratings
    N/A
    0 Ratings

    Invoicing

    8.2
    82%
    43 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.0
    80%
    39 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.5
    75%
    22 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Flowlu

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    256 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    243 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    180 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    231 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    229 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    184 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    182 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    227 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    173 Ratings

    Customer Service & Support

    Flowlu

    Feature Set Not Supported
    N/A
    7.4

    Zoho CRM

    74%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    196 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    158 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    177 Ratings

    Marketing Automation

    Flowlu

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    237 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    200 Ratings

    CRM Project Management

    Flowlu

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.3
    83%
    229 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.1
    81%
    166 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    221 Ratings

    CRM Reporting & Analytics

    Flowlu

    Feature Set Not Supported
    N/A
    8.1

    Zoho CRM

    81%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.9
    79%
    200 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.2
    82%
    215 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.3
    83%
    227 Ratings

    Customization

    Flowlu

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    253 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    200 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.6
    76%
    159 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    183 Ratings

    Security

    Flowlu

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    213 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    238 Ratings

    Social CRM

    Flowlu

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.0
    80%
    152 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    145 Ratings

    Integrations with 3rd-party Software

    Flowlu

    Feature Set Not Supported
    N/A
    7.6

    Zoho CRM

    76%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    7.9
    79%
    190 Ratings

    Compensation management

    N/A
    0 Ratings
    7.3
    73%
    126 Ratings

    Platform

    Flowlu

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    213 Ratings

    Attribute Ratings

    • Flowlu is rated higher in 2 areas: Usability, Support Rating
    • Zoho CRM is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.4

    Flowlu

    84%
    50 Ratings
    8.5

    Zoho CRM

    85%
    287 Ratings

    Likelihood to Renew

    8.5

    Flowlu

    85%
    3 Ratings
    8.8

    Zoho CRM

    88%
    36 Ratings

    Usability

    8.6

    Flowlu

    86%
    50 Ratings
    8.3

    Zoho CRM

    83%
    179 Ratings

    Availability

    Flowlu

    N/A
    0 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    Flowlu

    N/A
    0 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    8.3

    Flowlu

    83%
    50 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    Flowlu

    N/A
    0 Ratings
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    Flowlu

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    Flowlu

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    16 Ratings

    Configurability

    Flowlu

    N/A
    0 Ratings
    8.2

    Zoho CRM

    82%
    128 Ratings

    Contract Terms and Pricing Model

    Flowlu

    N/A
    0 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    Flowlu

    N/A
    0 Ratings
    7.9

    Zoho CRM

    79%
    3 Ratings

    Product Scalability

    Flowlu

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    Flowlu

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    Flowlu

    N/A
    0 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    Flowlu

    N/A
    0 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    Flowlu

    To manage the workflows of our business, we used a number of tools before we began using Flowlu. It combines CRM, project & task management, team communication, invoicing, and account management into a single tool. We are able to save a lot of time and effort by using this all-in-one solution.
    Read full review

    Zoho Corporation

    The default configuration has been useful from day one. It is easy to learn, and that facilitated rapid adoption. With a little effort, custom fields and formulas can be added to suit particular needs. It is also easy to define custom views and filters, which are "remembered" and available the next time you log on.
    Read full review

    Pros

    Flowlu

    • The system of adding only the features you need by installing as separated modules makes it easy to learn without being overwhelmed by the lots of features.
    • I really like its structure and clear interface. Not wasting much time by searching for the right buttons and settings. Looks like the developers use their own tool for everyday work
    • Flowlu offers a custom domain option to fully integrate fully it into our company toolbox. This helps offering a seamless experience for our clients.
    • The elaborated invoice module was the final argument for us to switch to Flowlu.
    Read full review

    Zoho Corporation

    • Provide a shared single source of Customer information (classic CRM)
    • Allow us to easily create automations relevant to each department's functionality
    • CRM allowed us to bring up each department separately using in-house designed views with easily created logic functionality applied to fields within each view
    • Build custom reports and dashboards starting with supplied off the shelf examples
    Read full review

    Cons

    Flowlu

    • Flowlu should allow user to import their own invoice into app
    • Fellow should have their own email marketing system
    • It should integrate woo-commerce, a big e-commerce platform on WordPress. This will support users will in managing and sending emails to their customers.
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    Flowlu

    Starting Price

    Editions & Modules

    Flowlu editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Zoho CRM

      Starting Price

      $14 per month

      Editions & Modules

      Zoho CRM editions and modules pricing
      EditionModules
      Standard$14.001
      Professional$23.002
      Enterprise$40.003
      Ultimate$52.004
      Plus$57.005

      Footnotes

      1. Per User/Per Month
      2. Per User/Per Month
      3. Per User/Per Month
      4. Per User/Per Month
      5. Per User/Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $14.00

      Additional Details

      Pricing Info

      Likelihood to Renew

      Flowlu

      I have found Flowlu while searching [for] a collaborative tool for a friend's non-profit organization. As I read the description and made a trial test, I fell in love with the tool. So we are definitely going to renew. Not only because the delivered solutions are great but also because Flowlu's roadmap seems very [promising].
      Read full review

      Zoho Corporation

      Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
      Read full review

      Usability

      Flowlu

      They have a great onboarding checklist and if you follow it you will be able to use the software. That is easy to use in my book. Flowlu has also the ability to turn on and off apps that you use or not which makes it tailored to the business needs.
      Read full review

      Zoho Corporation

      Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
      Read full review

      Support Rating

      Flowlu

      Great Support normally they respond in a few hours, which is very good, the knowledge base is good and the facebook groups are also very responsive. We are finding many videos online which are explaining Flowlu more and more daily.
      Read full review

      Zoho Corporation

      We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
      Read full review

      In-Person Training

      Flowlu

      No answers on this topic

      Zoho Corporation

      It was harder to learn when there were mostly real estate users in the room. We are sales solely.
      Read full review

      Online Training

      Flowlu

      No answers on this topic

      Zoho Corporation

      Online training is tough, but Zoho and their partners do a good job of explaining things.
      Read full review

      Implementation Rating

      Flowlu

      No answers on this topic

      Zoho Corporation

      I feel like our implementation went smoothly, certainly better than I had expected. We did run into some issues (which is inevitable when you are implementing it inhouse rather than engaging an external team) but we were really happy with the quality of support we received from Zoho. Whenever we raised an issue to their support team, they either provided us the resolution on the spot or got back to us with an answer in a very acceptable time frame. We were also very happy with the amount of customization Zoho offered in setting up the CRM to the way we needed it to work. Lastly, training our users on it was a smooth experience as well. Zoho has a very detailed help section and their support team is always available.
      Read full review

      Alternatives Considered

      Flowlu

      Flowlu is easier to use and has more features, with more coming. ClickUp feels like it's more 'open' for any type of business with a lot of customization, whereas Flowlu feels like it was created for niches like my own, yet it can easily and quickly be customized for any type of business
      Read full review

      Zoho Corporation

      Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
      Read full review

      Contract Terms and Pricing Model

      Flowlu

      No answers on this topic

      Zoho Corporation

      I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
      Read full review

      Professional Services

      Flowlu

      No answers on this topic

      Zoho Corporation

      In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
      Read full review

      Return on Investment

      Flowlu

      • Time invested in learning the app was huge, there's no go-to resource center and currently their knowledge is scattered (YouTube videos, Knowledge Base, API docs etc)
      • We are able to cancel subscriptions of some of the other CRM and project management apps as the needs are covered by Flowlu
      • There's a significant productivity boost after learning the app but this is not quite measurable just yet
      Read full review

      Zoho Corporation

      • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
      • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
      • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
      • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
      Read full review

      Screenshots

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