What users are saying about
2 Ratings
Top Rated
202 Ratings
2 Ratings
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Score 9.6 out of 100
Top Rated
202 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • FluentCloud ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Google Voice ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

8.9

FluentCloud

89%
6.7

Google Voice

67%
FluentCloud ranks higher in 5/5 features

Hosted PBX

9.0
90%
1 Rating
8.4
84%
23 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
1 Rating
7.0
70%
26 Ratings

User templates

10.0
100%
1 Rating
5.2
52%
19 Ratings

Call reports

7.8
78%
2 Ratings
6.2
62%
43 Ratings

Directory of employee names

8.7
87%
2 Ratings
6.8
68%
25 Ratings

Call Management

8.4

FluentCloud

84%
7.7

Google Voice

77%
FluentCloud ranks higher in 3/5 features

Answering rules

5.6
56%
2 Ratings
6.7
67%
43 Ratings

Call recording

9.6
96%
2 Ratings
8.5
85%
50 Ratings

Call park

6.9
69%
2 Ratings
7.1
71%
22 Ratings

Call screening

10.0
100%
1 Rating
8.2
82%
59 Ratings

Message alerts

10.0
100%
2 Ratings
8.1
81%
62 Ratings

VoIP system collaboration

7.0

FluentCloud

70%
8.3

Google Voice

83%
Google Voice ranks higher in 4/4 features

Audio conferencing

7.0
70%
1 Rating
8.9
89%
37 Ratings

Video conferencing

N/A
0 Ratings
7.8
78%
20 Ratings

Video screen sharing

N/A
0 Ratings
7.2
72%
13 Ratings

Instant messaging

N/A
0 Ratings
9.4
94%
26 Ratings

Mobile apps

5.0

FluentCloud

50%
8.6

Google Voice

86%
Google Voice ranks higher in 2/2 features

Mobile app for iOS

5.0
50%
1 Rating
8.4
84%
43 Ratings

Mobile app for Android

5.0
50%
1 Rating
8.9
89%
48 Ratings

Attribute Ratings

  • FluentCloud is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

9.6

FluentCloud

96%
2 Ratings
8.1

Google Voice

81%
70 Ratings

Likelihood to Renew

10.0

FluentCloud

100%
1 Rating
9.3

Google Voice

93%
7 Ratings

Usability

FluentCloud

N/A
0 Ratings
9.0

Google Voice

90%
9 Ratings

Support Rating

FluentCloud

N/A
0 Ratings
6.9

Google Voice

69%
69 Ratings

Implementation Rating

FluentCloud

N/A
0 Ratings
10.0

Google Voice

100%
4 Ratings

Contract Terms and Pricing Model

FluentCloud

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Professional Services

FluentCloud

N/A
0 Ratings
7.0

Google Voice

70%
1 Rating

Likelihood to Recommend

FluentStream Technologies

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
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Google

In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
Read full review

Pros

FluentStream Technologies

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
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Google

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Read full review

Cons

FluentStream Technologies

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
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Google

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Read full review

Pricing Details

FluentCloud

Starting Price

$20 per user per month

Editions & Modules

FluentCloud editions and modules pricing
EditionModules
Essential$20.001
Advanced$30.002
Complete$45.003

Footnotes

  1. per user per month
  2. per user per month
  3. per user per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Google Voice

Starting Price

$10 per user/per month

Editions & Modules

Google Voice editions and modules pricing
EditionModules
Starter$101
Standard$202
Premier$303

Footnotes

  1. per user/per month
  2. per user/per month
  3. per user/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

FluentStream Technologies

At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Read full review

Google

It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Read full review

Usability

FluentStream Technologies

No answers on this topic

Google

I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Read full review

Support Rating

FluentStream Technologies

No answers on this topic

Google

They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Implementation Rating

FluentStream Technologies

No answers on this topic

Google

It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Read full review

Alternatives Considered

FluentStream Technologies

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
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Google

The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
Read full review

Contract Terms and Pricing Model

FluentStream Technologies

No answers on this topic

Google

Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
Read full review

Professional Services

FluentStream Technologies

No answers on this topic

Google

It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment

FluentStream Technologies

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
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Google

  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
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Screenshots

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