FluentCloud vs. Google Voice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FluentCloud
Score 9.6 out of 10
Small Businesses (1-50 employees)
FluentCloud, from FluentStream Technologies, is a dynamic, cloud-based business phone system. FluentCloud includes FluentStream's leading phone system, phone service and customer support team, all in one. The FluentCloud product aims to provide businesses with new telecommunications flexibility, with an emphasis on price and performance. In addition, the vendor offers a wide range of custom applications and communications integration strategies to businesses and software…
$20
per user per month
Google Voice
Score 7.9 out of 10
N/A
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
$10
per month
Pricing
FluentCloudGoogle Voice
Editions & Modules
Essential
$20.00
per user per month
Advanced
$30.00
per user per month
Complete
$45.00
per user per month
Starter
$10
per user/per month
Standard
$20
per user/per month
Premier
$30
per user/per month
Offerings
Pricing Offerings
FluentCloudGoogle Voice
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.
More Pricing Information
Community Pulse
FluentCloudGoogle Voice
Considered Both Products
FluentCloud

No answer on this topic

Google Voice
Chose Google Voice
RingCentral made me mad for over a year - I couldn't get calls through from certain area codes. Took them a year to figure it out. I switched out.
FluentCloud is what I also use for now. They have great customer service and a lot of features, including voicemail drop, which I …
Chose Google Voice
FluentCloud/FluentStream is what we ended up using for our business. It too is easy to use, a little tougher to integrate, but not bad at all, and much cheaper. Does everything I need it to do. I would switch to Google Voice if it was cheaper as I use all the other Google …
Top Pros
Top Cons
Features
FluentCloudGoogle Voice
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
FluentCloud
8.9
2 Ratings
8% above category average
Google Voice
3.9
50 Ratings
71% below category average
Hosted PBX9.01 Ratings8.423 Ratings
Multi-level Interactive Voice Response (IVR)9.01 Ratings5.326 Ratings
User templates10.01 Ratings1.719 Ratings
Call reports7.82 Ratings2.243 Ratings
Directory of employee names8.72 Ratings2.125 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
FluentCloud
8.4
2 Ratings
0% below category average
Google Voice
5.8
64 Ratings
37% below category average
Answering rules5.62 Ratings3.943 Ratings
Call recording9.62 Ratings7.850 Ratings
Call park6.92 Ratings6.422 Ratings
Call screening10.01 Ratings7.459 Ratings
Message alerts10.02 Ratings3.662 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
FluentCloud
7.0
1 Ratings
17% below category average
Google Voice
7.3
42 Ratings
12% below category average
Audio conferencing7.01 Ratings8.037 Ratings
Video conferencing00 Ratings6.220 Ratings
Video screen sharing00 Ratings5.613 Ratings
Instant messaging00 Ratings9.326 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
FluentCloud
5.0
1 Ratings
50% below category average
Google Voice
6.5
60 Ratings
24% below category average
Mobile app for iOS5.01 Ratings4.943 Ratings
Mobile app for Android5.01 Ratings8.048 Ratings
Best Alternatives
FluentCloudGoogle Voice
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
CloudTalk
CloudTalk
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
FluentCloudGoogle Voice
Likelihood to Recommend
9.6
(2 ratings)
3.7
(70 ratings)
Likelihood to Renew
10.0
(1 ratings)
9.3
(7 ratings)
Usability
-
(0 ratings)
9.0
(9 ratings)
Support Rating
-
(0 ratings)
7.0
(35 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
7.0
(1 ratings)
Professional Services
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
FluentCloudGoogle Voice
Likelihood to Recommend
FluentStream Technologies
I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
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Google
In the past, I would have happily recommended this for small business use cases. Due to its affordability, versatility, and low barrier to entry as well as its simplicity to use. Google Voice was integrated into the Chrome Browser, it was easily accessed from Gmail, and integrated into Gmail and could even be leveraged in such a way to when phone numbers were clicked on, Google Voice was the tool used. However over the past few years and more, in the past couple of years from 2021 to current, this tool seems to have lost favor with the Alphabet suite of tools. With the lack of integrations, it's becoming less stable, and people are just opting more for Google Meet Voice. The biggest area where this is less appropriate and where opportunity has opened for others is its lack of features, like virtual attendants, call recording, call transcription, SMS, MMS, CRM integration, and other key features even 1 or 2 person business really needs in this day and age
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Pros
FluentStream Technologies
  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
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Google
  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
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Cons
FluentStream Technologies
  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
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Google
  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
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Likelihood to Renew
FluentStream Technologies
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
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Google
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
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Usability
FluentStream Technologies
No answers on this topic
Google
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
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Support Rating
FluentStream Technologies
No answers on this topic
Google
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
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Implementation Rating
FluentStream Technologies
No answers on this topic
Google
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
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Alternatives Considered
FluentStream Technologies
I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
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Google
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
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Contract Terms and Pricing Model
FluentStream Technologies
No answers on this topic
Google
Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
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Professional Services
FluentStream Technologies
No answers on this topic
Google
It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
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Return on Investment
FluentStream Technologies
  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
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Google
  • Cost for Google Voice is stellar, starting at $10/mo per user.
  • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
  • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
  • The cell phone app is reliable and easy to deploy.
Read full review
ScreenShots

FluentCloud Screenshots

Screenshot of Completely hosted VoIP solution with 99.99% uptimeScreenshot of Online web portal with full self-management capabilitiesScreenshot of Full Call Reporting Dashboards