What users are saying about
49 Ratings
192 Ratings
49 Ratings
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Score 8.1 out of 100
192 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • FreeAgent ranks higher in 3 feature sets: Reporting & Analytics, General Ledger and Configurable Accounting, Order Management
  • FreshBooks ranks higher in 2 feature sets: Customization, Security

Payroll Management

8.6

FreeAgent

86%

FreshBooks

Feature Set Not Supported
N/A
FreeAgent ranks higher in 5/5 features

Pay calculation

8.0
80%
12 Ratings
N/A
0 Ratings

Benefit plan administration

8.5
85%
6 Ratings
N/A
0 Ratings

Direct deposit files

8.9
89%
2 Ratings
N/A
0 Ratings

Salary revision and increment management

8.8
88%
6 Ratings
N/A
0 Ratings

Reimbursement management

8.7
87%
8 Ratings
N/A
0 Ratings

Customization

5.5

FreeAgent

55%
6.1

FreshBooks

61%
FreeAgent ranks higher in 1/2 features

API for custom integration

4.5
45%
9 Ratings
6.0
60%
26 Ratings

Plug-ins

6.4
64%
10 Ratings
6.3
63%
22 Ratings

Security

8.5

FreeAgent

85%
8.7

FreshBooks

87%
FreeAgent ranks higher in 1/2 features

Single sign-on capability

9.0
90%
13 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.0
80%
13 Ratings
7.4
74%
37 Ratings

Reporting & Analytics

7.8

FreeAgent

78%
6.6

FreshBooks

66%
FreeAgent ranks higher in 2/3 features

Dashboards

10.0
100%
18 Ratings
7.8
78%
50 Ratings

Standard reports

9.0
90%
18 Ratings
7.1
71%
48 Ratings

Custom reports

4.4
44%
10 Ratings
4.8
48%
2 Ratings

General Ledger and Configurable Accounting

9.3

FreeAgent

93%
7.2

FreshBooks

72%
FreeAgent ranks higher in 12/13 features

Accounts payable

10.0
100%
17 Ratings
5.3
53%
35 Ratings

Accounts receivable

10.0
100%
19 Ratings
7.4
74%
49 Ratings

Cash management

10.0
100%
17 Ratings
7.0
70%
3 Ratings

Bank reconciliation

10.0
100%
18 Ratings
7.0
70%
2 Ratings

Expense management

10.0
100%
21 Ratings
7.3
73%
45 Ratings

Time tracking

10.0
100%
16 Ratings
8.9
89%
38 Ratings

Fixed asset management

8.6
86%
11 Ratings
N/A
0 Ratings

Multi-currency support

9.1
91%
7 Ratings
7.0
70%
1 Rating

Multi-division support

9.0
90%
5 Ratings
N/A
0 Ratings

Regulations compliance

8.7
87%
8 Ratings
6.0
60%
17 Ratings

Electronic tax filing

9.0
90%
18 Ratings
N/A
0 Ratings

Self-service portal

9.0
90%
11 Ratings
9.1
91%
3 Ratings

Journals and Reconciliations

8.0
80%
1 Rating
N/A
0 Ratings

Inventory Management

7.4

FreeAgent

74%

FreshBooks

Feature Set Not Supported
N/A
FreeAgent ranks higher in 4/4 features

Inventory tracking

7.7
77%
2 Ratings
N/A
0 Ratings

Automatic reordering

8.2
82%
1 Rating
N/A
0 Ratings

Location management

4.5
45%
1 Rating
N/A
0 Ratings

Manufacturing module

9.1
91%
1 Rating
N/A
0 Ratings

Order Management

8.1

FreeAgent

81%
7.8

FreshBooks

78%
FreeAgent ranks higher in 2/4 features

Pricing

8.1
81%
9 Ratings
7.1
71%
33 Ratings

Order entry

6.8
68%
2 Ratings
8.0
80%
33 Ratings

Credit card processing

8.2
82%
5 Ratings
6.0
60%
34 Ratings

Cost of goods sold

9.1
91%
3 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • FreeAgent is rated higher in 3 areas: Likelihood to Recommend, Usability, Performance
  • FreshBooks is rated higher in 1 area: Availability

Likelihood to Recommend

10.0

FreeAgent

100%
22 Ratings
6.3

FreshBooks

63%
67 Ratings

Likelihood to Renew

FreeAgent

N/A
0 Ratings
7.6

FreshBooks

76%
18 Ratings

Usability

9.1

FreeAgent

91%
4 Ratings
6.5

FreshBooks

65%
13 Ratings

Availability

8.9

FreeAgent

89%
10 Ratings
10.0

FreshBooks

100%
4 Ratings

Performance

9.1

FreeAgent

91%
2 Ratings
8.0

FreshBooks

80%
2 Ratings

Support Rating

FreeAgent

N/A
0 Ratings
7.5

FreshBooks

75%
13 Ratings

Implementation Rating

FreeAgent

N/A
0 Ratings
10.0

FreshBooks

100%
2 Ratings

Product Scalability

8.2

FreeAgent

82%
1 Rating

FreshBooks

N/A
0 Ratings

Likelihood to Recommend

FreeAgent

FreeAgent is really suited to the financial management of a small business. Especially an owner managed business as it provides all the tools to keep on top of finances. It can reduce the need for a bookkeeper as it is easy to add expenses and reconcile them with the linked bank accounts. The integrated payroll would also reduce the need for third-party management of such processes. Would still recommend the use of an accountant to advise on more complex financial requirements.
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FreshBooks

FreshBooks is the perfect tool for businesses who have hundreds of clients and customers whom they invoice regularly. It removes the need to manually send invoices to clients and customers, by streamlining inputted information to create an automated invoicing system which keeps clients and customers up to date with their bills. It is also a great tool for managing expenses, especially for companies with different teams working on varying projects, ensuring these teams do not exceed the budget ceiling.
Read full review

Pros

FreeAgent

  • Accounting! As you'd expect. Makes it much simpler andmore cost effective. In-coming and out-goings are recorded and assigned to projects and accounts. My accountant can access my books and reconcile so much more easily than trawling through spreadsheets.
  • Time billing - time spent on projects/client work is recorded and is ready to be invoiced as required. Saves so much time and prevents inaccuracies.
  • Invoicing - again, it should do this well and it does. Non payment reminders are automatic and clients have no excuses for not knowing the status of their account.
  • Account dashboard - gives me an instant overview of the health of the business (am I on track to meet my yearly targets) and my accounts.
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FreshBooks

  • FreshBooks is pretty intuitive to use. I did have some questions when I first started using the system, but it wasn't a long learning curve.
  • FreshBooks provides more capability than other billing applications such as PaySimple or BlinkSale. FreshBooks does provide an easy invoicing function. It's easy to create invoices that can be sent via email or snail mail to one or more individuals (for example, the decision-maker and the accounting dept). Clients can pay online or send a check and then I note that the payment has been received. If paid by credit card, the system automatically marks the invoice paid. Your business accounts such as bank accounts can be linked to FreshBooks. Then, the system can automatically draw in expenses and will create simple P&amp;L reports, overdue invoices, client history, etc. If you don't have inventory and complex payroll, etc. FreshBooks provides just the right level of capability to make financial tracking simple.
  • FreshBooks integrates with a number of credit card companies. I use Stripe, which has fees similar to Paypal, but much more reliable processing. I can accept all credit cards, including American Express, for a reasonable fee.
Read full review

Cons

FreeAgent

  • Reporting on financials, time tracking and project status is a little poor. It's adequate for what what we need, but would be great to see more advanced features.
  • API is quite closed so cannot integrate with our other project management tools.
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FreshBooks

  • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
  • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
  • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
Read full review

Pricing Details

FreeAgent

Starting Price

Editions & Modules

FreeAgent editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    FreshBooks

    Starting Price

    $0

    Editions & Modules

    FreshBooks editions and modules pricing
    EditionModules
    Lite$4.501
    Plus$7.502
    Premium$153
    SelectCustom Pricing4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FreeAgent

    No answers on this topic

    FreshBooks

    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review

    Usability

    FreeAgent

    I spent nearly two decades in IT and am happy to say that FreeAgent's user interface is one of the best interfaces I have ever used.
    Read full review

    FreshBooks

    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Read full review

    Reliability and Availability

    FreeAgent

    Based in a cloud and never had any issues with down time. I can access from any device
    Read full review

    FreshBooks

    FreshBooks is easy to use and always works!
    Read full review

    Support Rating

    FreeAgent

    No answers on this topic

    FreshBooks

    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Read full review

    Implementation Rating

    FreeAgent

    No answers on this topic

    FreshBooks

    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review

    Alternatives Considered

    FreeAgent

    I used Fresh Books for about three years prior to switching to FreeAgent. It was the accounting functionality that made the difference - in the past two years I've not regretted the switch. Fresh Books is good, but its the UK accounting features that make FreeAgent indispensable to my business.
    Read full review

    FreshBooks

    We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations.

    At the moment, full integration was not possible and we still share the information with a Mexican system to complete everything necessary.
    Read full review

    Return on Investment

    FreeAgent

    • Professional and uniform offering providing great confident customer service. My clients love it, whether they use it a little or a lot. It's a great piece of software - while sophisticated, it's straightforward to use.
    • Time saving and efficient use of my team's time. Being able to easily share and compare work / tasks.
    Read full review

    FreshBooks

    • Freshbooks saves me time compared to when I managed to invoice without an app.
    • Freshbooks make keeping my invoices organized which saves me time.
    • Freshbooks helps me to know who is late on payments. When I was doing this by hand, some invoices would get lost in the clutter and I would not find out I haven't been paid until much later.
    Read full review

    Screenshots

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