18 Ratings
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Score 6.7 out of 100
32 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • FreeConferenceCall.com ranks higher in 1 feature set: Mobile apps
  • Nextiva Business Phone Service ranks higher in 2 feature sets: Call Management, VoIP system collaboration
  • FreeConferenceCall.com and Nextiva Business Phone Service are tied in 1 feature set: Cloud PBX

Cloud PBX

8.8

FreeConferenceCall.com

88%
8.8

Nextiva Business Phone Service

88%
Nextiva Business Phone Service ranks higher in 3/5 features

Hosted PBX

9.0
90%
3 Ratings
8.9
89%
5 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
2 Ratings
9.0
90%
5 Ratings

User templates

7.5
75%
2 Ratings
8.2
82%
5 Ratings

Call reports

8.5
85%
8 Ratings
8.6
86%
5 Ratings

Directory of employee names

N/A
0 Ratings
9.1
91%
6 Ratings

Call Management

8.2

FreeConferenceCall.com

82%
9.0

Nextiva Business Phone Service

90%
Nextiva Business Phone Service ranks higher in 5/5 features

Answering rules

8.0
80%
1 Rating
9.1
91%
7 Ratings

Call recording

8.9
89%
8 Ratings
9.5
95%
6 Ratings

Call park

8.0
80%
2 Ratings
9.1
91%
5 Ratings

Call screening

8.0
80%
3 Ratings
9.1
91%
6 Ratings

Message alerts

8.0
80%
4 Ratings
8.1
81%
7 Ratings

VoIP system collaboration

7.4

FreeConferenceCall.com

74%
7.8

Nextiva Business Phone Service

78%
Nextiva Business Phone Service ranks higher in 3/4 features

Video conferencing

5.9
59%
6 Ratings
7.0
70%
3 Ratings

Audio conferencing

7.0
70%
10 Ratings
8.1
81%
6 Ratings

Video screen sharing

8.4
84%
5 Ratings
7.0
70%
3 Ratings

Instant messaging

8.3
83%
3 Ratings
8.9
89%
3 Ratings

Mobile apps

8.7

FreeConferenceCall.com

87%
5.3

Nextiva Business Phone Service

53%
FreeConferenceCall.com ranks higher in 2/2 features

Mobile app for iOS

8.7
87%
2 Ratings
6.8
68%
6 Ratings

Mobile app for Android

8.7
87%
2 Ratings
3.8
38%
4 Ratings

Attribute Ratings

  • FreeConferenceCall.com is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
  • Nextiva Business Phone Service is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.4

FreeConferenceCall.com

64%
12 Ratings
9.0

Nextiva Business Phone Service

90%
8 Ratings

Likelihood to Renew

10.0

FreeConferenceCall.com

100%
1 Rating
6.0

Nextiva Business Phone Service

60%
1 Rating

Usability

10.0

FreeConferenceCall.com

100%
1 Rating
8.0

Nextiva Business Phone Service

80%
1 Rating

Support Rating

9.5

FreeConferenceCall.com

95%
6 Ratings
8.7

Nextiva Business Phone Service

87%
6 Ratings

Implementation Rating

10.0

FreeConferenceCall.com

100%
2 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Likelihood to Recommend

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Chris Martino | TrustRadius Reviewer

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Pros

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Amy O'Day | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$4 per month

FreeConferenceCall.com Editions & Modules

Edition
Suggested Amount$41
Average Amount$8.211
Market Rate$151
Pay what you canCustomized
  1. per month
  2. none
Additional Pricing Details
Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 6 answers
I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 2 answers
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
JAMIE RISSKY | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
  • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
  • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
Amy O'Day | TrustRadius Reviewer

Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen | TrustRadius Reviewer

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