What users are saying about
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Top Rated
480 Ratings
16 Ratings
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Score 8.1 out of 100

Talkdesk

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Top Rated
480 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Talkdesk

TalkDesk is perfect for everyday use, it is a huge plus especially when you are making several calls a day, and are wanting a simple, app to use in a fast-paced setting. The only thing that I would change would be adding a feature to where you can put yourself on break while you're on a call so that you don't have to deny calls when you're off a call and can not take any more calls.
Mariana Lopez | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
Talkdesk
Hosted PBX
FreeConferenceCall.com
9.7
Talkdesk
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
Talkdesk
User templates
FreeConferenceCall.com
7.5
Talkdesk
Call reports
FreeConferenceCall.com
8.7
Talkdesk

Call Management

FreeConferenceCall.com
8.3
Talkdesk
Answering rules
FreeConferenceCall.com
8.0
Talkdesk
Call recording
FreeConferenceCall.com
9.3
Talkdesk
Call park
FreeConferenceCall.com
8.0
Talkdesk
Call screening
FreeConferenceCall.com
8.0
Talkdesk
Message alerts
FreeConferenceCall.com
8.0
Talkdesk

VoIP system collaboration

FreeConferenceCall.com
8.8
Talkdesk
Video conferencing
FreeConferenceCall.com
8.5
Talkdesk
Audio conferencing
FreeConferenceCall.com
9.5
Talkdesk
Video screen sharing
FreeConferenceCall.com
8.7
Talkdesk
Instant messaging
FreeConferenceCall.com
8.5
Talkdesk

Mobile apps

FreeConferenceCall.com
10.0
Talkdesk
Mobile app for iOS
FreeConferenceCall.com
10.0
Talkdesk
Mobile app for Android
FreeConferenceCall.com
10.0
Talkdesk

Contact Center Software

FreeConferenceCall.com
Talkdesk
8.6
Agent dashboard
FreeConferenceCall.com
Talkdesk
8.5
Validate callers
FreeConferenceCall.com
Talkdesk
8.5
Outbound response
FreeConferenceCall.com
Talkdesk
8.6
Call forwarding
FreeConferenceCall.com
Talkdesk
8.7
Click-to-call (CTC)
FreeConferenceCall.com
Talkdesk
8.7
Warm transfer
FreeConferenceCall.com
Talkdesk
9.1
Predictive dialing
FreeConferenceCall.com
Talkdesk
8.2
Interactive voice response
FreeConferenceCall.com
Talkdesk
9.0
REST APIs
FreeConferenceCall.com
Talkdesk
8.0
Call scripts
FreeConferenceCall.com
Talkdesk
8.5
Call tracking
FreeConferenceCall.com
Talkdesk
8.6
Multichannel integration
FreeConferenceCall.com
Talkdesk
8.4
CRM software integration
FreeConferenceCall.com
Talkdesk
8.5

Workforce Optimization (WFO)

FreeConferenceCall.com
Talkdesk
8.9
Inbound call routing
FreeConferenceCall.com
Talkdesk
9.0
Omnichannel inbound routing
FreeConferenceCall.com
Talkdesk
8.5
Recording
FreeConferenceCall.com
Talkdesk
9.3
Quality management
FreeConferenceCall.com
Talkdesk
9.0
Call analytics
FreeConferenceCall.com
Talkdesk
8.8
Historical reporting
FreeConferenceCall.com
Talkdesk
8.9
Live reporting
FreeConferenceCall.com
Talkdesk
9.1
Customer surveys
FreeConferenceCall.com
Talkdesk
8.6
Customer interaction analytics
FreeConferenceCall.com
Talkdesk
8.8

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Talkdesk

  • Extremely easy to use interface, no reps at all had difficulty with it. Which is rare
  • Integrates with Salesforce processes with clicks, no code needed. Integration is fairly robust, we've had a couple of minor issues but they got fixed quickly
  • Talkdesk needs a good internet connection, when reps have a good network connection it has been super reliable
Anonymous | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Talkdesk

  • Support of issues - resolution is often measured in days\weeks
  • Omnichannel experience for agents is flawed and configuration options are limited
  • Typical tools (such as transfer) does not have customization or ability to work with a business
  • Unable to assign calls from the dashboard
  • [In my experience, ] reporting is unreliable through the dashboard and hard to leverage useful information
  • Omnichannel reporting is terrible
Jason Warren | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Talkdesk

Talkdesk 8.0
Based on 13 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Talkdesk

Talkdesk 9.0
Based on 182 answers
As I mentioned previously, the desktop app is great! And actually, it's the main way that I use it. Through my desktop. But if I want to use it through my phone, it is very frustrating. I cannot even answer calls, so basically, I cannot use it, but, since my main use is on the desktop, I have almost no complaints about it. It is incredibly easy to use and get used to.
Anonymous | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Talkdesk

Talkdesk 8.0
Based on 187 answers
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Mark de Gruiter | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Talkdesk

Talkdesk 8.6
Based on 146 answers
Our company specifically had several issues with the implementation of Talkdesk. To be fair a lot of this probably had to do with our company and the internet/tech department here, however, we had a lot of issues with the logins and credentials working correctly. Overall after the implementation process was over and everyone was comfortable with the functionality of Talkdesk, we were much happier with Talkdesk than our previous software.
Shelby Allen | TrustRadius Reviewer

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Talkdesk

These programs were similar but different from Talkdesk. At first, I did not think I would like Talkdesk. Talkdesk took a while to get used to, however, once you get used to it, it can be very helpful. I originally thought I liked Google products more, however, Talkdesk is now our preferred system of choice.
Anonymous | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

Talkdesk

  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Carlos A | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
Talkdesk
8.8

Likelihood to Renew

FreeConferenceCall.com
10.0
Talkdesk
8.0

Usability

FreeConferenceCall.com
10.0
Talkdesk
9.0

Support Rating

FreeConferenceCall.com
9.5
Talkdesk
8.0

Implementation Rating

FreeConferenceCall.com
10.0
Talkdesk
8.6

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