What users are saying about
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Top Rated
538 Ratings
19 Ratings
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Score 6.1 out of 100

Talkdesk

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Top Rated
538 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    FreeConferenceCall.com

    87%

    Talkdesk

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Hosted PBX

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    User templates

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Call reports

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Call Management

    8.1

    FreeConferenceCall.com

    81%

    Talkdesk

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 5/5 features

    Answering rules

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Call recording

    8.7
    87%
    8 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    7.0

    FreeConferenceCall.com

    70%

    Talkdesk

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 4/4 features

    Video conferencing

    5.3
    53%
    6 Ratings
    N/A
    0 Ratings

    Audio conferencing

    6.1
    61%
    10 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.3
    83%
    5 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.2
    82%
    3 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.4

    FreeConferenceCall.com

    84%

    Talkdesk

    Feature Set Not Supported
    N/A
    FreeConferenceCall.com ranks higher in 2/2 features

    Mobile app for iOS

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Contact Center Software

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.6

    Talkdesk

    86%
    Talkdesk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.6
    86%
    389 Ratings

    Validate callers

    N/A
    0 Ratings
    8.4
    84%
    344 Ratings

    Outbound response

    N/A
    0 Ratings
    8.6
    86%
    358 Ratings

    Call forwarding

    N/A
    0 Ratings
    8.7
    87%
    346 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    8.7
    87%
    323 Ratings

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    367 Ratings

    Predictive dialing

    N/A
    0 Ratings
    8.3
    83%
    180 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.1
    91%
    250 Ratings

    REST APIs

    N/A
    0 Ratings
    8.1
    81%
    205 Ratings

    Call scripts

    N/A
    0 Ratings
    8.6
    86%
    176 Ratings

    Call tracking

    N/A
    0 Ratings
    8.7
    87%
    360 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.6
    86%
    264 Ratings

    CRM software integration

    N/A
    0 Ratings
    8.5
    85%
    317 Ratings

    Workforce Optimization (WFO)

    FreeConferenceCall.com

    Feature Set Not Supported
    N/A
    8.8

    Talkdesk

    88%
    Talkdesk ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.9
    89%
    356 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.7
    87%
    254 Ratings

    Recording

    N/A
    0 Ratings
    9.3
    93%
    380 Ratings

    Quality management

    N/A
    0 Ratings
    8.9
    89%
    344 Ratings

    Call analytics

    N/A
    0 Ratings
    8.6
    86%
    355 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.7
    87%
    359 Ratings

    Live reporting

    N/A
    0 Ratings
    8.9
    89%
    355 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.6
    86%
    194 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    8.6
    86%
    222 Ratings

    Attribute Ratings

    • FreeConferenceCall.com is rated higher in 4 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating
    • Talkdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.8

    FreeConferenceCall.com

    58%
    12 Ratings
    8.8

    Talkdesk

    88%
    419 Ratings

    Likelihood to Renew

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    8.4

    Talkdesk

    84%
    17 Ratings

    Usability

    10.0

    FreeConferenceCall.com

    100%
    1 Rating
    8.9

    Talkdesk

    89%
    228 Ratings

    Availability

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Performance

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Support Rating

    9.5

    FreeConferenceCall.com

    95%
    6 Ratings
    8.0

    Talkdesk

    80%
    188 Ratings

    In-Person Training

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Online Training

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Implementation Rating

    10.0

    FreeConferenceCall.com

    100%
    2 Ratings
    8.6

    Talkdesk

    86%
    190 Ratings

    Configurability

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Product Scalability

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    2 Ratings

    Vendor post-sale

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Vendor pre-sale

    FreeConferenceCall.com

    N/A
    0 Ratings
    10.0

    Talkdesk

    100%
    1 Rating

    Likelihood to Recommend

    FreeConferenceCall.com

    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Read full review

    Talkdesk

    Talkdesk is very well suited for teams that are working from home. It is easier to log in wherever you are, still be reached by your customers, and have your colleagues available for consultation or blind transfers in one click. It is also well suited for companies that have clients who speak different languages. Using the call flow, we are able to direct calls in specific languages to the agents that are fluent in it, saving us a lot of time with unnecessary consultations or blind transfers.
    Read full review

    Pros

    FreeConferenceCall.com

    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Read full review

    Talkdesk

    • Address internal issues quickly and solves any IT problems that arise in an efficient fashion
    • Allows our large company to stay connected, and easily reach anyone in the company
    • Allows our customers to have a quick and successful call experience by being routed to the correct agent
    Read full review

    Cons

    FreeConferenceCall.com

    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Read full review

    Talkdesk

    • Studio Builder - Can get messy really fast when building.. I'd love a more free-flow setup. Think something like LucidChart where it's all drag and drop. When I'd finish building our trees, it was VERY hard to show our executives because of how chaotic all the lines looked
    • I'd love to see some additional integration flexibility, aside from Salesforce. We use Help Scout and the inability of "splitting" created interactions from TD to HS creates a challenge with having a CS team and Sales Team. We have to have all inbound calls go through CS and all outbound go through Sales. Then it's just workflow / transfer city
    • Creating an API that would refresh the Callbar / browser window would be nice to avoid things timing out if we don't have calls going in/out in 1-2 hours. What will happen is that our status will read "Available" but when a call comes in, it'll push to VM until we go and logout / in to refresh the system
    Read full review

    Pricing Details

    FreeConferenceCall.com

    Starting Price

    $4 per month

    Editions & Modules

    FreeConferenceCall.com editions and modules pricing
    EditionModules
    Suggested Amount$41
    Average Amount$8.212
    Market Rate$153
    Pay what you canCustomized4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

    Talkdesk

    Starting Price

    $0

    Editions & Modules

    Talkdesk editions and modules pricing
    EditionModules
    Professional651
    Professional +Contact sales team2
    EnterpriseContact sales team3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    FreeConferenceCall.com

    It is so user friendly.
    Read full review

    Talkdesk

    It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
    Read full review

    Usability

    FreeConferenceCall.com

    I am and have been extremely pleased with my use of this product.
    Read full review

    Talkdesk

    Talkdesk is seamless. Very easy to use and self-explanatory. Once shown how to navigate the web app and caliber, there is no need for a review of the information. I was a part of the initial purchase decision for Talkdesk and its usability was one of the main reasons for our purchase.
    Read full review

    Reliability and Availability

    FreeConferenceCall.com

    No answers on this topic

    Talkdesk

    Nothing so far , no issues which is very good, first time in this business i have seen something like this.
    Read full review

    Performance

    FreeConferenceCall.com

    No answers on this topic

    Talkdesk

    We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
    Read full review

    Support Rating

    FreeConferenceCall.com

    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Read full review

    Talkdesk

    If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
    Read full review

    In-Person Training

    FreeConferenceCall.com

    No answers on this topic

    Talkdesk

    I was shown how to use Talkdesk and was happy with it. I learned all I needed.
    Read full review

    Online Training

    FreeConferenceCall.com

    No answers on this topic

    Talkdesk

    Easy to use, digestable bits of information
    Read full review

    Implementation Rating

    FreeConferenceCall.com

    It's a no brainer!
    Read full review

    Talkdesk

    The implementation was rather seamless. Our architect was competent and was able to guide us through the necessary critical questions to ensure our implementation aligned with the business needs. The turnaround time was rather fast. While our initial ask and setup were not complex, we were using the platform in under 3 weeks from the time we engaged the implementation services. As we have expanded our feature usage, we have had very similar experiences.
    Read full review

    Alternatives Considered

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Read full review

    Talkdesk

    I didn't select Talkdesk, the company did, I had no choice but to embrace it, I think Five9 is somewhat better because it is 100% web-based and it is really simple to manipulate agent groups, and data exports. TD can improve on that, Team Leader licenses are very limited.
    Read full review

    Scalability

    FreeConferenceCall.com

    No answers on this topic

    Talkdesk

    We have grown from 5 licenses to over 100 in two years, on our way to 200 this year
    Read full review

    Return on Investment

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Read full review

    Talkdesk

    • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
    • Increase in quality audit scores through weekly reviews by this tool.
    • Employee morale and company survey as agents are not stressing with the easy use of this tool.
    • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
    Read full review

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