19 Ratings
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Score 6.1 out of 100
69 Ratings
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Score 6.2 out of 100

Feature Set Ratings

  • Vonage Business Communications ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Cloud PBX

8.7

FreeConferenceCall.com

87%
9.4

Vonage Business Communications

94%
FreeConferenceCall.com ranks higher in 4/5 features

Hosted PBX

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
2 Ratings
9.0
90%
4 Ratings

User templates

7.5
75%
2 Ratings
N/A
0 Ratings

Call reports

8.5
85%
8 Ratings
N/A
0 Ratings

Directory of employee names

N/A
0 Ratings
10.0
100%
5 Ratings

Call Management

8.1

FreeConferenceCall.com

81%
9.4

Vonage Business Communications

94%
Vonage Business Communications ranks higher in 4/5 features

Answering rules

8.0
80%
1 Rating
10.0
100%
5 Ratings

Call recording

8.7
87%
8 Ratings
8.1
81%
2 Ratings

Call park

8.0
80%
2 Ratings
9.0
90%
4 Ratings

Call screening

8.0
80%
3 Ratings
10.0
100%
3 Ratings

Message alerts

8.0
80%
4 Ratings
10.0
100%
5 Ratings

VoIP system collaboration

7.0

FreeConferenceCall.com

70%

Vonage Business Communications

Feature Set Not Supported
N/A
FreeConferenceCall.com ranks higher in 4/4 features

Video conferencing

5.3
53%
6 Ratings
N/A
0 Ratings

Audio conferencing

6.1
61%
10 Ratings
N/A
0 Ratings

Video screen sharing

8.3
83%
5 Ratings
N/A
0 Ratings

Instant messaging

8.2
82%
3 Ratings
N/A
0 Ratings

Mobile apps

8.4

FreeConferenceCall.com

84%
10.0

Vonage Business Communications

100%
Vonage Business Communications ranks higher in 2/2 features

Mobile app for iOS

8.4
84%
2 Ratings
10.0
100%
5 Ratings

Mobile app for Android

8.4
84%
2 Ratings
10.0
100%
4 Ratings

Attribute Ratings

  • FreeConferenceCall.com is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
  • FreeConferenceCall.com and Vonage Business Communications are tied in 1 area: Likelihood to Renew

Likelihood to Recommend

5.8

FreeConferenceCall.com

58%
12 Ratings
3.5

Vonage Business Communications

35%
22 Ratings

Likelihood to Renew

10.0

FreeConferenceCall.com

100%
1 Rating
10.0

Vonage Business Communications

100%
1 Rating

Usability

10.0

FreeConferenceCall.com

100%
1 Rating
7.5

Vonage Business Communications

75%
2 Ratings

Support Rating

9.5

FreeConferenceCall.com

95%
6 Ratings
8.5

Vonage Business Communications

85%
20 Ratings

Implementation Rating

10.0

FreeConferenceCall.com

100%
2 Ratings

Vonage Business Communications

N/A
0 Ratings

Likelihood to Recommend

FreeConferenceCall.com

FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
Read full review

Vonage

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Read full review

Pros

FreeConferenceCall.com

  • The online portal to access call details and recordings is very easy to use.
  • The functions that are offered beyond the free plan are competitive with other providers.
  • I feel that our calls are secure with our own personal access codes and the same number always being used.
Read full review

Vonage

  • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
  • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
  • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
Read full review

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Read full review

Vonage

  • They do not take billing support calls. Online chat only. That can be dicey.
  • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
  • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
Read full review

Pricing Details

FreeConferenceCall.com

Starting Price

$4 per month

Editions & Modules

FreeConferenceCall.com editions and modules pricing
EditionModules
Suggested Amount$41
Average Amount$8.212
Market Rate$153
Pay what you canCustomized4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

Vonage Business Communications

Starting Price

Editions & Modules

Vonage Business Communications editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    FreeConferenceCall.com

    It is so user friendly.
    Read full review

    Vonage

    No answers on this topic

    Usability

    FreeConferenceCall.com

    I am and have been extremely pleased with my use of this product.
    Read full review

    Vonage

    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Read full review

    Support Rating

    FreeConferenceCall.com

    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Read full review

    Vonage

    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Read full review

    Implementation Rating

    FreeConferenceCall.com

    It's a no brainer!
    Read full review

    Vonage

    No answers on this topic

    Alternatives Considered

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Read full review

    Vonage

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Read full review

    Return on Investment

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Read full review

    Vonage

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Read full review

    Add comparison