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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    Infor CloudSuite ERP

    Score7.3 out of 10
    N/AInfor CloudSuite ERP is the company's cloud-based ERP suite for medium to large global manufacturers, distributors, and after-sales service providers—delivering flexibility to manage mixed-mode and complex value chains.N/A
    Pricing
    FreshBooksInfor CloudSuite ERP
    Editions & Modules
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshBooksInfor CloudSuite ERP
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details10% discount for annual pricing.—
    More Pricing Information
    Community Pulse
    FreshBooksInfor CloudSuite ERP
    Considered Both Products
    FreshBooks
    No answer on this topic
    Infor
    No answer on this topic
    Key User Insights
    Would buy again
    69%
    Would buy again
    9 Answers
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    82%
    Delivers good value for the price
    9 Answers
    94%
    Delivers good value for the price
    17 Answers
    Happy with the feature set
    54%
    Happy with the feature set
    7 Answers
    90%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    64%
    Lived up to sales and marketing promises
    7 Answers
    90%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    62%
    Implementation went as expected
    8 Answers
    81%
    Implementation went as expected
    13 Answers
    Features
    FreshBooksInfor CloudSuite ERP
    Customization
    Comparison of Customization features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    Infor CloudSuite ERP
    6.0
    25 Ratings
    23% below category average
    API for custom integration9.330 Ratings6.423 Ratings
    Plug-ins9.026 Ratings5.723 Ratings
    Security
    Comparison of Security features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    Infor CloudSuite ERP
    8.2
    27 Ratings
    3% below category average
    Single sign-on capability10.01 Ratings8.824 Ratings
    Role-based user permissions10.041 Ratings7.626 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    Infor CloudSuite ERP
    7.3
    32 Ratings
    3% below category average
    Dashboards9.057 Ratings7.925 Ratings
    Standard reports8.855 Ratings7.430 Ratings
    Custom reports4.82 Ratings6.530 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    Infor CloudSuite ERP
    6.2
    30 Ratings
    22% below category average
    Accounts payable8.041 Ratings7.627 Ratings
    Accounts receivable9.455 Ratings8.527 Ratings
    Cash management7.03 Ratings00 Ratings
    Bank reconciliation7.02 Ratings00 Ratings
    Expense management6.651 Ratings00 Ratings
    Time tracking7.642 Ratings00 Ratings
    Multi-currency support7.01 Ratings00 Ratings
    Regulations compliance6.021 Ratings00 Ratings
    Self-service portal9.13 Ratings00 Ratings
    Global Financial Support00 Ratings4.917 Ratings
    Primary and Secondary Ledgers00 Ratings6.715 Ratings
    Journals and Reconciliations00 Ratings4.818 Ratings
    Configurable Accounting00 Ratings6.419 Ratings
    Standardized Processes00 Ratings7.122 Ratings
    Order Management
    Comparison of Order Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    Infor CloudSuite ERP
    8.3
    26 Ratings
    5% above category average
    Pricing8.839 Ratings7.424 Ratings
    Order entry9.337 Ratings8.025 Ratings
    Credit card processing9.741 Ratings8.411 Ratings
    Cost of goods sold10.01 Ratings8.124 Ratings
    Order Orchestration00 Ratings8.414 Ratings
    Payroll Management
    Comparison of Payroll Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    6.3
    6 Ratings
    18% below category average
    Pay calculation00 Ratings4.16 Ratings
    Benefit plan administration00 Ratings3.76 Ratings
    Direct deposit files00 Ratings6.96 Ratings
    Inventory Management
    Comparison of Inventory Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    8.2
    25 Ratings
    3% above category average
    Inventory tracking00 Ratings7.924 Ratings
    Automatic reordering00 Ratings7.417 Ratings
    Location management00 Ratings8.123 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    8.0
    21 Ratings
    6% above category average
    Billing Management00 Ratings6.417 Ratings
    Cash and Asset Management00 Ratings8.519 Ratings
    Travel & Expense Management00 Ratings8.08 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings4.914 Ratings
    Period Close00 Ratings8.518 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    8.4
    6 Ratings
    10% above category average
    Budgeting and Forecasting00 Ratings7.35 Ratings
    Project Costing00 Ratings8.45 Ratings
    Cost Capture00 Ratings9.25 Ratings
    Capital Project Management00 Ratings8.02 Ratings
    Customer Contract Compliance00 Ratings9.01 Ratings
    Project Revenue Recognition00 Ratings9.02 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    8.4
    10 Ratings
    17% above category average
    Project Planning and Scheduling00 Ratings8.09 Ratings
    Task Insight for Project Managers00 Ratings9.010 Ratings
    Project Mobile Functionality00 Ratings9.08 Ratings
    Definable Resource Pools00 Ratings8.08 Ratings
    Grants Management
    Comparison of Grants Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    7.9
    7 Ratings
    5% above category average
    Award Lifecycle Management00 Ratings7.34 Ratings
    Procurement
    Comparison of Procurement features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    8.1
    16 Ratings
    13% above category average
    Bids Analyzed and Compared00 Ratings6.19 Ratings
    Contract Authoring00 Ratings6.18 Ratings
    Contract Repository00 Ratings6.18 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings8.014 Ratings
    Supplier Management00 Ratings7.614 Ratings
    Risk Management
    Comparison of Risk Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    6.5
    9 Ratings
    4% below category average
    Risk Repository00 Ratings7.67 Ratings
    Control Management00 Ratings5.19 Ratings
    Control Efficiency Assessments00 Ratings5.08 Ratings
    Issue Detection00 Ratings3.28 Ratings
    Remediation and Certification00 Ratings5.18 Ratings
    Logistics
    Comparison of Logistics features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    7.1
    15 Ratings
    1% above category average
    Transportation Planning and Optimization00 Ratings5.111 Ratings
    Transportation Execution Management00 Ratings5.110 Ratings
    Trade and Customs Management00 Ratings5.19 Ratings
    Fulfillment Management00 Ratings5.111 Ratings
    Warehouse Workforce Management00 Ratings6.710 Ratings
    Manufacturing
    Comparison of Manufacturing features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    7.1
    18 Ratings
    5% below category average
    Production Process Design00 Ratings5.816 Ratings
    Production Management00 Ratings5.817 Ratings
    Configuration Management00 Ratings6.217 Ratings
    Work Execution00 Ratings5.813 Ratings
    Manufacturing Costs00 Ratings6.017 Ratings
    Supply Chain
    Comparison of Supply Chain features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    8.2
    18 Ratings
    11% above category average
    Forecasting00 Ratings7.312 Ratings
    Inventory Planning00 Ratings8.418 Ratings
    Performance Monitoring00 Ratings8.514 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of FreshBooks and Infor CloudSuite ERP
    Feature
    FreshBooks
    -
    Ratings
    Infor CloudSuite ERP
    7.8
    12 Ratings
    6% above category average
    Proposal Management00 Ratings6.810 Ratings
    Product Master Data Management00 Ratings6.812 Ratings
    Best Alternatives
    FreshBooksInfor CloudSuite ERP
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Zoho One
    Score9.2 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Zoho One
    Score9.2 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshBooksInfor CloudSuite ERP
    Likelihood to Recommend
    7.6
    (75 ratings)
    7.1
    (38 ratings)
    Likelihood to Renew
    7.6
    (18 ratings)
    5.9
    (8 ratings)
    Usability
    9.6
    (20 ratings)
    7.3
    (23 ratings)
    Availability
    10.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.0
    (11 ratings)
    5.0
    (7 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    CPA Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FreshBooksInfor CloudSuite ERP
    Likelihood to Recommend
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Infor
    We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution
    Incentivized
    Read full review
    Pros
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Infor
    • Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
    • No software vendor in this space is perfect. Lawson does perform as advertised.
    • Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.
    Incentivized
    Read full review
    Cons
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Infor
    • Trying to locate forms that you haven't used before is not very user friendly
    • overall view and navigation is very old style and could use an update
    • Reports are built in and not very customizable, could also use an easy report reference guide.
    Incentivized
    Read full review
    Likelihood to Renew
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Infor
    The main problem with it is the support provided and the support available on the market. Both are limited. Plus, it is a nightmare from a connectivity point of view, which is obvious, since the off-the-shelf tools usually include built-in connectors to Oracle and SAP, specifically S-4Hana. Retrieving data is also not easy, and specifically, to get behind the logic of special reports without direct StreamServe knowledge, which is the rarest of all, is almost impossible
    Incentivized
    Read full review
    Usability
    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
    Read full review
    Infor
    Industry fit: Infor M3 is designed for specific industries, such as manufacturing, distribution, and food and beverage. If your organization operates in one of these industries, Infor M3 may be a good fit.Functionality: Consider the specific features and functionality that your organization requires from an ERP system, such as financial management, supply chain management, manufacturing, and sales and marketing. Review Infor M3's capabilities in these areas to determine if it meets your needs.
    Read full review
    Reliability and Availability
    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
    Read full review
    Infor
    No answers on this topic
    Support Rating
    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
    Read full review
    Infor
    The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.
    Incentivized
    Read full review
    Implementation Rating
    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
    Read full review
    Infor
    No answers on this topic
    Alternatives Considered
    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
    Read full review
    Infor
    One of the products I have used is an Oracle accounting product. I feel that Infor stands up well when comparing to the Oracle product especially for the accounting functions. In comparing it to Microsoft Dynamics I feel that Infor is easier to use in some accounting tasks. The one thing the Dynamics has going for it is the ease of use with other Microsoft Products.
    Incentivized
    Read full review
    Return on Investment
    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
    Read full review
    Infor
    • Reduced period close processing by more than a day
    • Allowed the creation and adoption of shared services organization leading to improved performance and headcount allocations
    • Created more consistent business processes driving efficiency
    • Greatly improved security and reliability through cloud platform, granular security groups and SSO functionality
    • Improving customer experience through integrated customer and partner portals
    Incentivized
    Read full review
    ScreenShots

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking

    Infor CloudSuite ERP Screenshots

    Screenshot of a CloudSuite dashboard exampleScreenshot of a view of CloudSuite IndustrialScreenshot of a view of CloudSuite Distribution