What users are saying about
5 Ratings
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Score 7.9 out of 100
31 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Freshping

Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

I really don't find anything wrong with NinjaRMM. Getting a quote and working with sales was great. Getting the software loaded and working went just fine. Users don't complain and everything works. Support is great and customer service rep keeps tabs on me to be sure everything is going smoothly and answer any questions that come up and share new features.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Freshping
4.8
NinjaOne (formerly NinjaRMM)
Remote monitoring
Freshping
7.5
NinjaOne (formerly NinjaRMM)
Network device monitoring
Freshping
2.0
NinjaOne (formerly NinjaRMM)
Multiple Server Monitoring
Freshping
4.5
NinjaOne (formerly NinjaRMM)
Multi-device monitoring
Freshping
2.0
NinjaOne (formerly NinjaRMM)
Automated alerts and notifications
Freshping
8.0
NinjaOne (formerly NinjaRMM)

Management Tasks

Freshping
8.0
NinjaOne (formerly NinjaRMM)
Policy-based automation
Freshping
8.0
NinjaOne (formerly NinjaRMM)

Reporting

Freshping
6.2
NinjaOne (formerly NinjaRMM)
Performance data reports
Freshping
8.0
NinjaOne (formerly NinjaRMM)
Customizable reporting
Freshping
4.0
NinjaOne (formerly NinjaRMM)
Data visualization
Freshping
6.5
NinjaOne (formerly NinjaRMM)

Pros

Freshping

  • The UI is neat. It's very easy to use, and with lots of information.
  • It's very easy to set up.
  • The "badge" feature is interesting for showing up on institutional website.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • Ninja does a nice job on providing robust monitoring of network servers. It provides peace of mind with monitoring of clients server infrastructure.
  • Ninja's interface is simple yet clean. It makes navigating and getting where you need to be easy.
  • Ninja's staff is always willing to help and their support is top-notch! They work hard to address any issues quickly and efficiently.
Steve Ricketts | TrustRadius Reviewer

Cons

Freshping

  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • I would really like the Dark Mode they have been promising on their roadmap for some time
  • The ability to have multiple technicians connect to a splashtop session would be nice
  • The ability to configure all splashtop settings through the main console would be helpful
Anonymous | TrustRadius Reviewer

Usability

Freshping

Freshping 9.0
Based on 2 answers
It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) 8.0
Based on 2 answers
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Steve Ricketts | TrustRadius Reviewer

Support Rating

Freshping

Freshping 10.0
Based on 3 answers
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) 9.7
Based on 8 answers
NinjaRMM support has been very helpful in getting us set up and running. They contacted us several times to make sure everything was working like we wanted and have been very responsive to any questions we had. The only reason I wouldn't give it a 10 is we wish they have more "out of the box" scripts and alerts that would help us automatically manage workstation issues before they become problems for our users. We have some automation going now but feel there is more if we only knew what we needed.
Jon Quincy | TrustRadius Reviewer

Alternatives Considered

Freshping

We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the foreseeable future.
Anonymous | TrustRadius Reviewer

Return on Investment

Freshping

  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
Anonymous | TrustRadius Reviewer

NinjaOne (formerly NinjaRMM)

  • Ninja allows us to run without active directory which is a very positive impact on ROI
  • The lack of all the Apple tools we need is a negative impact on ROI as we have to invest time or other tools to accomplish tasks we could with Ninja
  • Ninja includes Teamviewer which is a powerful remote management tool by itself
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Freshping

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshping Editions & Modules

Edition
SproutFree1
Blossom - 60 checks (can add more checks)$11.002
Garden - 80 checks (can add more checks)$36.002
  1. 50 checks (none additional)
  2. per month, billed annually
Additional Pricing Details
Every additional 10 checks - $8/month billed annually

NinjaOne (formerly NinjaRMM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NinjaOne (formerly NinjaRMM) Editions & Modules

Edition
Pay-as-you-go$3.001
  1. per device per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshping
7.5
NinjaOne (formerly NinjaRMM)
9.5

Usability

Freshping
9.0
NinjaOne (formerly NinjaRMM)
8.0

Support Rating

Freshping
10.0
NinjaOne (formerly NinjaRMM)
9.7

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