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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Salesflare

    Score10 out of 10
    Small Businesses (1-50 employees)
    Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.

    $39

    per month per user

    Pricing
    FreshsalesSalesflare
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    Growth
    $39
    per month per user
    Pro
    $64
    per month per user
    Enterprise
    $124
    per month per user
    Offerings
    Pricing Offerings
    FreshsalesSalesflare
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.Discount available for annual billing.
    More Pricing Information
    Community Pulse
    FreshsalesSalesflare
    Considered Both Products
    Freshworks Inc
    Chose Freshsales
    We tried to implement Salesforce for its modularity and advanced features, but we quickly realized that it would be an overkill for our need in the early stage. There were substantial costs required for the implementation in addition to the lengthy process of setting the system …
    Incentivized
    Chose Freshsales
    The main reason I went with Freshsales is because of their suite of tools that integrate perfectly. Before, I'd have a chat system, support desk, CRM all in different tools and it was hard to keep track of leads across different funnels. Freshsales solves this like no other …
    Incentivized
    Salesflare
    Chose Salesflare
    The learning curve and ease of use are virtually non-existent, and the interface is straightforward. Other products we've tried or evaluated have been too complicated and customizable. It's easy to start using Salesflare right away. Salesflare can be thought of as a better Piped…
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    100%
    Would buy again
    15 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    15 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    100%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    93%
    Implementation went as expected
    14 Answers
    Features
    FreshsalesSalesflare
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and Salesflare
    Feature
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Salesflare
    8.5
    17 Ratings
    8% above category average
    Customer data management / contact management10.054 Ratings9.616 Ratings
    Workflow management8.752 Ratings9.217 Ratings
    Territory management10.041 Ratings5.12 Ratings
    Opportunity management10.046 Ratings9.017 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.053 Ratings10.017 Ratings
    Quote & order management8.72 Ratings6.12 Ratings
    Interaction tracking9.353 Ratings8.515 Ratings
    Channel / partner relationship management10.039 Ratings9.210 Ratings
    Contract management00 Ratings10.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and Salesflare
    Feature
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Salesflare
    9.7
    15 Ratings
    23% above category average
    Lead management10.049 Ratings9.415 Ratings
    Email marketing10.050 Ratings10.014 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and Salesflare
    Feature
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Salesflare
    8.3
    15 Ratings
    8% above category average
    Task management8.749 Ratings8.615 Ratings
    Reporting8.051 Ratings8.415 Ratings
    Billing and invoicing management00 Ratings8.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and Salesflare
    Feature
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Salesflare
    9.2
    16 Ratings
    18% above category average
    Forecasting8.045 Ratings8.713 Ratings
    Pipeline visualization8.753 Ratings10.016 Ratings
    Customizable reports8.047 Ratings8.814 Ratings
    Customization
    Comparison of Customization features of Freshsales and Salesflare
    Feature
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Salesflare
    8.9
    15 Ratings
    15% above category average
    Custom fields8.651 Ratings10.015 Ratings
    Custom objects8.341 Ratings10.02 Ratings
    API for custom integration10.038 Ratings6.812 Ratings
    Security
    Comparison of Security features of Freshsales and Salesflare
    Feature
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Salesflare
    8.3
    14 Ratings
    1% below category average
    Single sign-on capability10.040 Ratings8.110 Ratings
    Role-based user permissions10.047 Ratings8.413 Ratings
    Platform
    Comparison of Platform features of Freshsales and Salesflare
    Feature
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Salesflare
    9.0
    15 Ratings
    17% above category average
    Mobile access9.047 Ratings9.015 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Freshsales and Salesflare
    Feature
    Freshsales
    -
    Ratings
    Salesflare
    8.3
    1 Ratings
    8% above category average
    Case management00 Ratings9.01 Ratings
    Call center management00 Ratings7.01 Ratings
    Help desk management00 Ratings9.01 Ratings
    Social CRM
    Comparison of Social CRM features of Freshsales and Salesflare
    Feature
    Freshsales
    -
    Ratings
    Salesflare
    6.9
    10 Ratings
    8% below category average
    Social data00 Ratings6.910 Ratings
    Social engagement00 Ratings6.910 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Freshsales and Salesflare
    Feature
    Freshsales
    -
    Ratings
    Salesflare
    8.7
    11 Ratings
    14% above category average
    Marketing automation00 Ratings8.411 Ratings
    Compensation management00 Ratings9.01 Ratings
    Best Alternatives
    FreshsalesSalesflare
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesmate
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsalesSalesflare
    Likelihood to Recommend
    10.0
    (54 ratings)
    10.0
    (17 ratings)
    Usability
    10.0
    (9 ratings)
    9.2
    (15 ratings)
    Support Rating
    7.0
    (6 ratings)
    9.0
    (9 ratings)
    User Testimonials
    FreshsalesSalesflare
    Likelihood to Recommend
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Salesflare
    If a client or friend of mine was in search of a quality tool that is a robust CRM and has a great team behind it, I would highly recommend SalesFlare. The team has consistently updated the application; it is a robust and useful tool, and most importantly, the team behind SalesFlare is easy to work with when needed.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Salesflare
    • Organization of our clients as well lead and opportunity tracking and management.
    • Pipeline management and a significant amount of depth when it comes to monitoring sales and other opportunities.
    • It provides an overview of the sales process and custom fields for individual accounts (such as branding).
    Read full review
    Cons
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Salesflare
    • Salesflare automatically captures and organises data about leads so it can effectively surface the ones that require your attention. It also provides you with the tools to do just that. What it doesn't cover as much right now is feeding top of the funnel: I would for example happily pay extra to have a website visitor identification functionality into the mix.
    Read full review
    Usability
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Salesflare
    The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
    Read full review
    Support Rating
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Salesflare
    Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
    Read full review
    Alternatives Considered
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Salesflare
    Pipedrive was another option but I chose Salesflare for the seamless integration into my regular everyday workflow as well as its ability to integrate with just about any app you can think of. It plays nice with all of my other apps and makes using a CRM actually fun. I love the fact it works inside my Gsuite account and automatically pulls data from Gsuite into Salesflare.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    Salesflare
    • As a start up, Salesflare was perfect for me. It was easy to get up and running; easy for me to import my contacts, and easy to earn the features.
    • I like the price point - lots of features for a reasonable price.
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc

    Salesflare Screenshots

    Screenshot of the visual, drag-and-drop sales pipeline used to track leads.Screenshot of the centralized dashboard to visualize conversations with leads.Screenshot of an example of the sales reporting.Screenshot of where to send email sequences or automated email campaigns from within a CRM.Screenshot of how a connected CRM can be used from within an email inbox, to stop switching tabs.Screenshot of where to add and track leads straight from LinkedIn, with a built-in email finder.