Frontline HCM vs. TimeClock Plus

Frontline is well suited for an organization such as a school district where teachers sometimes need to put in for a substitute at the last minute or especially early in the morning. The system also helps with substitutes in picking up the jobs when a teacher puts in an absence.

Incentivized

TCP is great for timekeeping and tracking. There's a mobile app and a web based clock system. The mobile app works well for most employees, but there are some that have trouble with it. It seems the app has extra steps to confirm clocking in and out that some miss or skip and there's a little bit of UI related items that could use some clean up. Outside of the minor flaws, TCP is a great tool for managing time for employees.

Incentivized

• Easily submission process. Select the day you need to schedule on the listed calendar, mark the type of request, and submit.
• Works on different digital devices including phones, tablets, and computers.
• Easily track your balances by looking at your account history.
• Delete requests you have already submitted.

Incentivized

• Employees' time goes straight to the database we use. No having to manually enter time.
• No one can clock anyone else in or out at the time clock. We love that security feature.
• It exports easily into the payroll system we are using.

Incentivized

• Teachers cannot cancel their own absence. We have to ask the office staff to do so. This is irritating when an absence must be canceled (Due to a canceled professional development, for example).
• Sometimes absences go unfilled. It would be great if AESOP could have a roster of qualified substitutes to cover absences.
• You cannot assign your absence to a particular substitute if you know he or she is available and a good fit for your absence.

Incentivized

• Email notifications for entered requests do not always work, and the system will not send notifications from a manager user to a manager user.
• We set up schedules to run each morning to populate timesheets, but there have been many times when the schedules did not run, and hours were missing.

Incentivized

Long time customer with Frontline Absence Management. Product support has been excellent, integrations easy to work with, & suite of products mesh together well.

Incentivized

It's robust and does what we need it to do in terms of tracking worked time, also unworked time. It has a detailed Employee Profiles section but mostly it's because it keeps track of hours

Incentivized

While we have had minor issues logging in as our organization has its own login page, the site and its application are very easy to use. So long as members of a group log in through the appropriate page, navigating and using this site is quite easy. With the transition from Aesop to Frontline, the page also seems to have worked through any glitches found with the previous page and its app.

Incentivized

I absolutely love the ability to customize TCP to what you need it to be. There's lots of settings and areas where you get to decide how to want the system to operate. For every situation our team has said "I wish TCP would do it this way" we have been able to find a setting to adjust to make it do that. There are very minor adjustments I would like to make like hiding drop down menu items that we won't ever use.

Incentivized

There have been several times the system was unavailable. When there has been an issue, Frontline HAS NOT notified us....which has been disappointing.

Incentivized

It has never been unavailable when I've needed to use it.

Incentivized

No issues reported by end users of slow or not loading pages.

Incentivized

Great performance, pages load quickly and reports generate quickly. They do take some time to complete if they're covering a large Start - Stop date, eg months but that's not an issue, they still complete fairly quickly.

Incentivized

Due to our organization having its own page, the support needed from Aesop or Frontline has been limited. However, individuals who need support from this site have found their interactions with tech support to be quick and easy. Frontline employee responses are timely and very helpful, providing quick and knowledgeable support.

Incentivized

• The support representatives respond quickly and work hard to resolve every issue. They are always friendly and courteous.
• The email notifications are our most significant issue, and they are still not entirely resolved.
• I dislike having to sign forms to allow them access to the databases routinely...it seems this could be an annual document.

Incentivized

Our Implementer/Trainer was a product line expert. He (Connor) walked us through every step with confidence and explained everything in detail. Frontline provided written documentation, cut-n-paste emails to staff, and a test environment for us to play in. We were able to test unique scenarios without actually sending emails, notifications, alerts to staff. This was very useful.

Incentivized

Our Frontline implementer was an expert in the field & knew the product in & out. We had very little issues going live.

Incentivized

Frontline seems to be the industry standard for this software in the education industry. I am not familiar with any competitors or what was evaluated prior to implementing Frontline. For it to be the industry standard, I would assume that its cost is fair in relation to competitors and that the onboarding process is simple.

Incentivized

We have used Rippling as an employee management software that essentially has a cleaner and smaller scale clock-in and clock-out feature that was easier to use for our team. I think the TimeClock Plus beats out Rippling when you have a bigger team that needs to constantly clock-in and clock-out but for our needs, Rippling was perfect and allowed us to pay them all in the same software.

Incentivized

Our district has approximately 300 substitutes & 1,800 employees. Size has never been an issue with Absence Management. There are other districts much larger using Absence Management with no problems

Incentivized

It's consistent and easy to use.

Incentivized

• Old technology that needs to be updated
• It is a web based system, unless you want to pay for the app which is a waste of money
• Does not offer a global view of all activity such as new assignments, cancelled assignments and modified assignments.

Incentivized

• Changing from hand scanning to using badges has cut down on employees unable to clock in and out properly.
• Records are more accurate. There has been less need for entering employees' time manually.
• More efficient all around.

Incentivized