What users are saying about
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126 Ratings
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Top Rated
1863 Ratings

Fuze

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Score 7.5 out of 100

Skype for Business

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Top Rated
1863 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Fuze

Fuze is very good around collaboration, meetings are simple to set up once initial familiarity is done. The telephony is consistently of a high quality and very reliable which keeps the users happy. The chat functionality is improving and becoming more useful and being picked up as a tool by a growing number of users. Fuze lacks the flexibility of being able to compete with WebEx regarding remote control of a computer for someone who does not have Fuze installed. This is required by customer support personnel dealing with customers who need to have an issue resolved but cannot install software without change control.
Anonymous | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Fuze
6.8
Skype for Business
Hosted PBX
Fuze
7.9
Skype for Business
Multi-level Interactive Voice Response (IVR)
Fuze
6.8
Skype for Business
User templates
Fuze
5.9
Skype for Business
Call reports
Fuze
6.3
Skype for Business
Directory of employee names
Fuze
6.9
Skype for Business

Call Management

Fuze
6.9
Skype for Business
Answering rules
Fuze
7.1
Skype for Business
Call recording
Fuze
6.7
Skype for Business
Call park
Fuze
6.7
Skype for Business
Message alerts
Fuze
6.9
Skype for Business

VoIP system collaboration

Fuze
7.1
Skype for Business
Video conferencing
Fuze
6.9
Skype for Business
Audio conferencing
Fuze
7.4
Skype for Business

Mobile apps

Fuze
7.7
Skype for Business
Mobile app for iOS
Fuze
7.9
Skype for Business
Mobile app for Android
Fuze
7.4
Skype for Business

Performance & Compatibility of Online Events Software

Fuze
Skype for Business
7.5
High quality audio
Fuze
Skype for Business
8.2
High quality video
Fuze
Skype for Business
8.0
Low bandwidth requirements
Fuze
Skype for Business
6.7
Mobile support
Fuze
Skype for Business
7.3

Screen Sharing

Fuze
Skype for Business
8.0
Desktop sharing
Fuze
Skype for Business
8.3
Whiteboards
Fuze
Skype for Business
7.7

Online Meetings / Events

Fuze
Skype for Business
8.2
Calendar integration
Fuze
Skype for Business
8.8
Meeting initiation
Fuze
Skype for Business
8.4
Integrates with social media
Fuze
Skype for Business
7.4
Record meetings / events
Fuze
Skype for Business
8.0
Slideshows
Fuze
Skype for Business
8.4

Online Events Collaboration

Fuze
Skype for Business
8.1
Live chat
Fuze
Skype for Business
8.5
Audience polling
Fuze
Skype for Business
8.0
Q&A
Fuze
Skype for Business
7.9

Online Events Security

Fuze
Skype for Business
8.2
User authentication
Fuze
Skype for Business
8.2
Participant roles & permissions
Fuze
Skype for Business
8.0
Confidential attendee list
Fuze
Skype for Business
8.3

Pros

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Skype for Business

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza | TrustRadius Reviewer

Cons

Fuze

  • There is lack of customization. I would love to have access to set up background colors for my Fuze, add wallpapers as a background. Change the font, color of numbers and texts that appear on the screen.
  • I have seen a button saying you have an upgrade on Fuze. And i see it quite a few times. I would want to have like one upgrade that pushes a couple of updates together rather than couple of small upgrades.
Jigar Patel | TrustRadius Reviewer

Skype for Business

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
Stefan Trbojevic | TrustRadius Reviewer

Likelihood to Renew

Fuze

Fuze 7.2
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges | TrustRadius Reviewer

Skype for Business

Skype for Business 8.8
Based on 6 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer | TrustRadius Reviewer

Usability

Fuze

Fuze 8.0
Based on 7 answers
It does the core job very well. If I'm looking for a stripped down version that will work fairly well, then Fuze is great. If you're looking for something feature rich, there are better solutions. Fuze is economical and if you aren't doing anything fancy, it's a great platform
Luke Ferrel | TrustRadius Reviewer

Skype for Business

Skype for Business 7.5
Based on 12 answers
Skype for Business is great for instant messaging, with some minor issues. It has an acceptable quality for audio and video conferencing. Its integration with Microsoft Office is a big plus.The one that is a real setback is the screen sharing during conferences, which can be really annoying to watch if it doesn't disconnect too often.
Cristian Bodnarasec | TrustRadius Reviewer

Reliability and Availability

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Performance

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Support

Fuze

Fuze 6.5
Based on 73 answers
Support is an area Fuze could improve. With the most recent updates it's become much better however there are sometimes days that will pass before a response from support is received and in most case connectivity is used as a standard response. Recently had a call where when dialed in via the iOS app it was very difficult to hear however when I dialed in, it was clear.
Anonymous | TrustRadius Reviewer

Skype for Business

Skype for Business 7.8
Based on 37 answers
Microsoft Customer support is terrible all around. We have tried to get ahold of them constantly and get in the loops of customer service where no one knows what to do and no individuals are able to help us ever. The online forums are fine, but also throw you in a custom service loop as well.
Chris Lesner | TrustRadius Reviewer

In-Person Training

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Online Training

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Implementation

Fuze

Fuze 6.9
Based on 72 answers
Implementation on the other hand was fairly good. Getting the network infrastructure setup was a bit of work, but at least we had a bit of help from Fuze, in regards to that. Afterwards, we just had to notify our employees to install the Fuze client on their laptops and phones. After all that, the implementation went pretty smoothly
Kainer Yu | TrustRadius Reviewer

Skype for Business

Skype for Business 8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Fuze

Although Skype and GoToMeeting are great products in their own right, I feel that Fuze has a more professional look and is more intuitive to use and navigate than other products. I feel that Fuze is more suited for business purposes and seems less like an instant messenger.
Anonymous | TrustRadius Reviewer

Skype for Business

I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts
Marie Rodriguez | TrustRadius Reviewer

Scalability

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Return on Investment

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Skype for Business

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder | TrustRadius Reviewer

Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Fuze
7.3
Skype for Business
8.2

Likelihood to Renew

Fuze
7.2
Skype for Business
8.8

Usability

Fuze
8.0
Skype for Business
7.5

Reliability and Availability

Fuze
9.1
Skype for Business

Performance

Fuze
9.1
Skype for Business

Support

Fuze
6.5
Skype for Business
7.8

In-Person Training

Fuze
9.1
Skype for Business

Online Training

Fuze
9.1
Skype for Business

Implementation

Fuze
6.9
Skype for Business
8.2

Scalability

Fuze
9.1
Skype for Business

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