GetFeedback vs. Quantum Workplace Engagement Surveys and Pulses

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GetFeedback
Score 6.7 out of 10
N/A
GetFeedback from Momentive is a customer feedback solution designed to be easy-to-use, and measure the voice of the customer so companies can take action and provide an exceptional experience.
$20
per month
Quantum Workplace Engagement Surveys and Pulses
Score 9.2 out of 10
Mid-Size Companies (51-1,000 employees)
Quantum Workplace provides an all-in-one employee engagement software that makes managers the central drivers of workplace culture. Serving more than 8,700 organizations, Quantum Workplace’s technology gives team leaders direct access to employee feedback and personalized real-time insights, so they can make work better every day. The software includes surveys, goals, recognition, feedback, one-on-one, and alert features — providing a powerful solution for team engagement and continuous…N/A
Pricing
GetFeedbackQuantum Workplace Engagement Surveys and Pulses
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GetFeedbackQuantum Workplace Engagement Surveys and Pulses
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
GetFeedbackQuantum Workplace Engagement Surveys and Pulses
Top Pros
Top Cons
Features
GetFeedbackQuantum Workplace Engagement Surveys and Pulses
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
GetFeedback
10.0
9 Ratings
25% above category average
Quantum Workplace Engagement Surveys and Pulses
-
Ratings
Survey templates10.07 Ratings00 Ratings
Themes10.09 Ratings00 Ratings
Custom logo/branding10.08 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
GetFeedback
10.0
9 Ratings
15% above category average
Quantum Workplace Engagement Surveys and Pulses
-
Ratings
Changes to live survey10.09 Ratings00 Ratings
Question design help10.09 Ratings00 Ratings
Multiple question types10.09 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
GetFeedback
10.0
9 Ratings
18% above category average
Quantum Workplace Engagement Surveys and Pulses
-
Ratings
Survey logic flexibility10.09 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
GetFeedback
9.0
9 Ratings
9% above category average
Quantum Workplace Engagement Surveys and Pulses
-
Ratings
Response tracking10.08 Ratings00 Ratings
Data export10.09 Ratings00 Ratings
Standard reports9.08 Ratings00 Ratings
Custom reports8.07 Ratings00 Ratings
Analytics8.08 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
GetFeedback
10.0
7 Ratings
18% above category average
Quantum Workplace Engagement Surveys and Pulses
-
Ratings
Access controls10.07 Ratings00 Ratings
Compliance10.07 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
GetFeedback
8.0
5 Ratings
1% below category average
Quantum Workplace Engagement Surveys and Pulses
-
Ratings
Vendor-offered crowdsourcing9.01 Ratings00 Ratings
Respondent restrictions7.05 Ratings00 Ratings
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User Ratings
GetFeedbackQuantum Workplace Engagement Surveys and Pulses
Likelihood to Recommend
10.0
(9 ratings)
10.0
(11 ratings)
Likelihood to Renew
10.0
(2 ratings)
9.1
(1 ratings)
Usability
10.0
(1 ratings)
10.0
(2 ratings)
Support Rating
10.0
(2 ratings)
10.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
GetFeedbackQuantum Workplace Engagement Surveys and Pulses
Likelihood to Recommend
Momentive (SurveyMonkey, Inc)
The Salesforce integration is fantastic. I have seen it evolve over the years and it is clear there is some considered investment going on here. In its first guise, the integration was fine at pushing survey response data to objects of your choosing. More recently, the integration has introduced a managed package, which has brought a really flexible object structure to what GetFeedback, by SurveyMonkey writes to. In a nutshell, you get a Survey -> Response -> Answer three tiered structure, meaning that you don't have to configure every time you mix up your survey design to b more complex. Finally, the forthcoming managed package is now being updated to bring a nice home page with it, with some nice top down analytics. This is great stuff and brings a lot of hope for the future of the platform. That Salesforce use it as their preferred surveying platform over their own on platform one is telling.
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Quantum Workplace
This is well suited to give you a guideline of where your company is at and areas that can improve upon. This was our first year so I believe when we continue to use this it will show areas that we can still improve upon and areas that we have improved upon
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Pros
Momentive (SurveyMonkey, Inc)
  • Embed survey responses into an email to allow for easier data capture from customers.
  • Automatically creates GetFeedback records in SFDC, which allows for greater visibility and better integration of reporting. This also drives a number of calls to action with internal teams via SFDC workflows and Gainsight.
  • Very customizable look and feel of the survey to stay on corporate brand.
  • Intuitive user interface.
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Quantum Workplace
  • Quantum reporting was really easy to read and great for presenting to upper management.
  • They also offered some great additional resources for an upcharge.
  • This software is customizable to your organization, which is great.
  • This software was very user-friendly for my employees completing the engagement survey.
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Cons
Momentive (SurveyMonkey, Inc)
  • The only real challenge I've encountered is that they don't have a simple way to use a defined drop-down list that is in our CRM.
  • I wish I could get a custom icon for ratings vs. just stars, hearts, circles or numbers. That was not a deal breaker, but it would be kind of cool to have.
  • The process of creating a URL (distributing a Salesforce Aware Survey) to embed in an email template is a little complicated and takes some practice, especially for a novice admin that, at the time, didn't have much experience in adding modifiers and merge fields.
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Quantum Workplace
  • I mentioned this to them after our last survey. The first year we did the survey the Quantum Workplace site provided us with detailed information on creating improvement plans, questions for employee focus groups and best practice information. While the site still provides information on creating an action plan, they removed the other information and haven't offered any new tips in the past two years. I would like to see them bring this back and update it each year so it is fresh and provides usable action items.
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Likelihood to Renew
Momentive (SurveyMonkey, Inc)
I'll keep this running forever!
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Quantum Workplace
Everything that I had expected from the survey were delivered with a few more
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Usability
Momentive (SurveyMonkey, Inc)
It is incredibly straightforward to use. Setup time is hours to days. When it is up and running, you can forget it exists. The Lightning Platform integration then starts to provide many options around creative use of the tools. It becomes more about where you can extend to your hearts content. Lightning App developers will have a great time here.
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Quantum Workplace
The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.
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Support Rating
Momentive (SurveyMonkey, Inc)
The few times, and I mean few, I have had to reach out to the support staff they were very helpful. I was also lucky enough to meet the developer at a users' conference. His willingness to hear what I had to say was impressive. After understanding his background coming from the CRM world I knew that he knew what we as users needed in the way of integration.
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Quantum Workplace
The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.
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Implementation Rating
Momentive (SurveyMonkey, Inc)
No answers on this topic
Quantum Workplace
Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial
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Alternatives Considered
Momentive (SurveyMonkey, Inc)
GetFeedback has a professional appearance and dynamic content UI that is more trustworthy than other solutions. Additionally, the transitions and branding of GetFeedback are user-friendly on any device making survey response easy to manage. Finally, Salesforce integration is made not only easy but encouraged with a comprehensive ability to customize survey content.
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Quantum Workplace
We selected Quantum Workplace for three primary reasons:
  • Greater database of survey responses from more organizations and employees (strong benchmark universe)
  • Automated tools to create department level executive summary presentations
  • Prior experience with Quantum via Best Places to Work survey
And, finally, the pricing was very competitive, although not necessarily the lowest.
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Return on Investment
Momentive (SurveyMonkey, Inc)
  • Allowed us to measure our success by asking customers the questions every business wants to know the answer to - what's working?
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Quantum Workplace
  • Much better turn-around on reporting which has led to us being able to begin follow-up steps with our employees MUCH quicker.
  • Improved results analysis allowing managers to better target their efforts.
  • Reporting that is consistent with our marketing brand standards so that it doesn't feel too "off the shelf".
Read full review
ScreenShots

Quantum Workplace Engagement Surveys and Pulses Screenshots

Screenshot of Our overview report provide a quick snapshot for managers to quickly understand their team's responses.Screenshot of We analyze your data to help you understand what is driving engagement in your organization.Screenshot of Our Idea Library provides managers with a variety of resources to help improve employee engagement at your organization.Screenshot of Commitments helps teams collaborate on the actions they will take as a result of the feedback from employees.