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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gliffy

    Score6 out of 10
    N/AGliffy is an online diagramming tool with collaboration features from the San Francisco company of the same name, offering standalone versions of Gliffy and integrated versions for Jira and Confluence.

    $6

    per month

    Quadient Inspire

    Score9.5 out of 10
    Enterprise companies (1,001+ employees)
    Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.N/A
    Pricing
    GliffyQuadient Inspire
    Editions & Modules
    Professional
    $6
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    GliffyQuadient Inspire
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsFor Enterprise pricing, please reach out.The solution is highly modular. Pricing may differ a lot depending on usage and configuration.
    More Pricing Information
    Community Pulse
    GliffyQuadient Inspire
    Considered Both Products
    Perforce Software
    No answer on this topic
    Quadient
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    33 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    30 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    33 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    23 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    28 Answers
    Best Alternatives
    GliffyQuadient Inspire
    Small Businesses
    OmniGraffle
    Score9.8 out of 10
    GoTo Connect
    Score8 out of 10
    Medium-sized Companies
    OmniGraffle
    Score9.8 out of 10
    GoTo Connect
    Score8 out of 10
    Enterprises
    OmniGraffle
    Score9.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GliffyQuadient Inspire
    Likelihood to Recommend
    5.0
    (12 ratings)
    9.5
    (38 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    Usability
    6.0
    (3 ratings)
    9.5
    (22 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    7.9
    (21 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (1 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.3
    (5 ratings)
    Ease of integration
    -
    (0 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    8.9
    (5 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    GliffyQuadient Inspire
    Likelihood to Recommend
    Perforce Software
    Gliffy is user-friendly, with a drag-and-drop interface that makes it easy to create clear and visually appealing diagrams without steep learning curves. It’s perfect for creating straightforward, quick wireframes. Gliffy lacks features for detailed UI/UX wireframing and prototyping compared to specialized tools like Figma, Sketch, or Adobe XD.
    Read full review
    Quadient
    Scenarios where Quadient Inspire is well suited - When we want to create some content which can be reused, as we create blocks in Quadient which has some data in it, and these blocks can be reused. When we want to create consistent content and want to deliver it through omni-channel medium in large volume, as Quadient Inspire makes delivery of large volume communications possible, and it does so in mere seconds. Scenarios where Quadient Inspire is less appropriate - sometimes it feels like editing in a Word document is easier than Quadient Inspire, e.g., when we need to add bullet points in the content.
    Incentivized
    Read full review
    Pros
    Perforce Software
    • First it's important to point out that Gliffy has priced itself incredibly well for small to medium sized businesses. Most other similar solutions are so expensive that organizations will avoid getting workflow software overall. Gliffy can take pride in knowing they're helping small business operate better.
    • Gliffy is incredibly easy to use for a first time user. I rarely have to train someone on how to use it. It's a lot of fun to see people get excited about systems and processes when using Gliffy. If you need to get up and running quickly I can't think of a better solution for workflow visualization.
    • I also like using Gliffy for mindmapping. I'm sure some mindmapping experts can tell me how I'm doing that incorrectly, but it just works for me. This points to the ease with which Gliffy allows you to get your thoughts down quickly and easily.
    Incentivized
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    Quadient
    • Highly flexible data ingestion
    • Clear and powerful workflow design that makes support easy to understand as teams evolve
    • Great internal debugging tool that simplifies and accelerates the development cycle
    • Powerful scripting structure available at nearly every aspect of data management, composition, and finishing allowing for specialized requirements not available in the standard toolset to be met
    Incentivized
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    Cons
    Perforce Software
    • I have had some trouble saving complex diagrams and viewing them on the fly. On a handful of occasions, diagrams are unable to save, which means I either need to try to "save as" a separate diagram, or I am perpetually stuck trying to "load" recent changes. Overall, this means I always have a slight lingering fear that my diagrams aren't fully saved or recoverable. Support has been pretty responsive helping me to reload corrupted diagrams.
    • Adding Text, Notes, and Images can be a challenge. While laying out objects with simple text is a strength, adding formatted text and commentary can be a challenge. I often find my objects ghost-moving all over the screen and lost. I'd love a drag-and-drop way to load images in to diagrams. The process is a bit cumbersome with the file upload wizard.
    • Template environments - I struggled a bit to try to create a default starting point for my diagrams. I've tried to load common libraries and ignore others, those settings are often ignore upon reload. I'd love to use the same 10 objects and ignore the rest, I am not able (yet) to create this scenario, though there may be more to learn.
    • Searching, Indexing, Retrieving my diagrams. As part of an enterprise plan, I find there are too many clicks required to a) find/search for my diagrams and b) save diagrams into my Gliffy folder. In our implementation I can see all folders for all of my colleagues, and need to drill down a bit before I get to my folder, where I can actually search my documents in a list. I'd prefer a more intuitive way to land on my diagrams and to organize them (e.g., by customer) so that I can access them more quickly.
    Incentivized
    Read full review
    Quadient
    • Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
    • Not able to unload all file types into maps. It would be great to have video.
    • There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
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    Likelihood to Renew
    Perforce Software
    Because of its great versatility and ease of use. From diagramming to roadmpas and even user interface wireframes. Once a draft or first version is done we like to use the Confluence integration so we can collaborate and have one single source of truth
    Incentivized
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    Quadient
    We are using Quadient Inspire products since last 5 years. And we are able to achieve everything with respect to the customer's needs and desired output. Quadient is adding new very important features every day that make document structure very easy for developers and end users. We would like to stick with Quadient for a long time.
    Read full review
    Usability
    Perforce Software
    I based my assessment on aggregated user feedback and reviews from platforms like G2 and Software Advice. Many users highlight the simplicity and versatility of Gliffy’s interface, which makes it accessible for both beginners and professionals. Features like drag-and-drop functionality, a variety of templates, and integration options (e.g., Atlassian tools) contribute to its high rating.However, it doesn’t score a perfect 10 because some users report performance issues with complex diagrams, limited advanced features compared to competitors, and occasional difficulties with collaboration features. Balancing these strengths and weaknesses lands Gliffy in the 8-9 range for usability
    Incentivized
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    Quadient
    There are parts of the product that are extremely easy to use, but it can be hard to build it up to get to that point. I'm a power user and I know I've only barely scratched the surface, but the transactional users barely have to lift a finger to get their letters out. There's a lot more that can be done if I had the time and resources to devote to improving our letters more and there are times when the interface is in my way as to meeting those goals, but by and large, it's a swift and easy to use program.
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    Reliability and Availability
    Perforce Software
    No answers on this topic
    Quadient
    I am giving this rating because Quadient products are highly available. Most of the time all Quadient products are available. In some cases Quadient always follows the planned schedule and maintenance. They always inform all the partners and clients a day or two in advance so that the clients can work accordingly.
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    Performance
    Perforce Software
    No answers on this topic
    Quadient
    I want you to rate the performance of the Quadient Inspire 9 out of 10. Because every time we work with Quadient products I never feel any sluggishness and any performance issue. Along with this, one thing that we all should understand is that the performance of any application also depends on the computer hardware. So along with the software application, your hardware should also meet the minimum requirements.
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    Support Rating
    Perforce Software
    No answers on this topic
    Quadient
    Overall Quadient team is very responsive and willing to come to the table and provide valuable information and resolution for problems. What tier of support you have would defiantly impact the experience you have. Had some challenges with a few members of the support team , but when brought up with the vendor it was quickly resolved
    Incentivized
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    In-Person Training
    Perforce Software
    No answers on this topic
    Quadient
    I had a couple of weeks of training back in 2005 on the Quadient premises in Hradec Kralowe. The instructor was just great! Besides showing as normal functionalities, he went so far to solve our concrete challenges. He actually encouraged me to become a "real" programmer. I have written my first lines of code in Inspire (GMC PrintNetT) and never looked back.
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    Online Training
    Perforce Software
    No answers on this topic
    Quadient
    Quadient offers online training for all of its products (paid service). You can choose your pace and go through the material and then solve real challenges. At the end, you can choose to take a final assignment and get certification which is a really good thing to do. If you get stuck, the training team will answer any of your questions and give you guidance.
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    Implementation Rating
    Perforce Software
    No answers on this topic
    Quadient
    As you consider your digital transformation, think of the people who may object. They have valid criticisms, valuable insights and information critical to your success. Quadient’s advice is to build a strong internal team and confront these questions early. When everyone understands the project from their perspective, the project has a better chance of success.
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    Alternatives Considered
    Perforce Software
    Gliffy is easier to use together with Confluence since it provides an integration where you can edit an image directly on the page. Visio and PowerPoint is better drawing tools but we have moved away from them since there isn’t a good way to keep track of the original file of the vector/bitmap included in the Confluence page.
    Incentivized
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    Quadient
    The above drop down would not allow me to pick the similar products that I have used previously. Planet Pres : Good in its time. Now very slow compared with Quadient. Compart: As quick... If not slightly quicker than Quadient. This does not counteract how difficult this software is to use. It has no GUI interface and even advanced programmers struggle to use it. Both of these products are inferior to Quadient when it comes to implementing within a normal organisation.
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    Contract Terms and Pricing Model
    Perforce Software
    No answers on this topic
    Quadient
    Not really. It's not cheap, but it's a great value for what you get. This is enterprise-level software and the cost reflects that. The pay-per-page aspect makes sense too. We get a lot of sheets included in our contract and we use them all. It's a good contract with pricing that makes sense.
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    Scalability
    Perforce Software
    No answers on this topic
    Quadient
    I am giving this rating because Quadient products are very reliable. Quadient products can be deployed across multiple departments and sites as needed. We can integrate Quadient products with other applications and tools in a very effective, efficient and flexible way. We can deploy Quadient products in Cloud as well.
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    Professional Services
    Perforce Software
    No answers on this topic
    Quadient
    The PSO team is very involved and knowledgeable. Some times there are availability issues due to the number of companies they are supporting but they do their best to deliver on time. PSO cost aren't cheap, but they deliver a big bang for the buck especially on critical projects or involving them in strategic approaches/decisions.
    Incentivized
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    Return on Investment
    Perforce Software
    • Gliffy had a positive ROI on our initial efforts in getting team members to map out their workflows, provide them in confluence through its integration and get them distributed to our organization. The ease of use was a huge success for adoption.
    • Gliffy did seem to have unfriendly costs. Even as a customer for years that signs year-long contracts the price needle did not move much. Enterprise-wide software is expected to have discounts at a bulk buy within the industry.
    • Gliffy for the first time provided a tool for us to put our thoughts in a shareable format. It paved the way for increased organization and getting to buy into pre-existing processes.
    Incentivized
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    Quadient
    • Since purchasing Inspire we have won many business opportunities as it enables us to create documents we couldn't do before, for example: Council Tax Bills.
    • It is a lot faster at processing than our previous software. We had one job we had to extract addresses from, it was 56,000 records from a 5.5million line text file. Our previous software took 26 hours to pull out the addresses, Quadient Inspire took 43 seconds!
    • We are able to automate processes through Inspire via CLI batch files, where a job would normally take 30 minutes to set up and process, a bit of time spent on the workflow and automation script means we can just double click a batch file for repeat jobs and the print file is created in seconds.
    Incentivized
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    ScreenShots

    Quadient Inspire Screenshots

    Screenshot of Inspire's customer journey mapping , used to identify gaps and pain points in the customer journey.Screenshot of the Quadient Digital Advantage Suite, which enables users to develop personalized mobile and web experiences that are integrated with core systems and aligned with non-digital communication channels.Screenshot of Inspire’s omnichannel preview, which lets users see how the communication will look on a variety of devices and screens.Screenshot of the Inspire Interactive interface used to create personalized ad-hoc communications with pre-approved blocks of content.Screenshot of where users can accept or reject content changes via a ‘change tracking feature that maintains a real-time audit trail.Screenshot of Quadient-hosted public Container Registry, which allows users to download and configure pre-built container images of Inspire Flex, saving dev time.