Likelihood to Recommend Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Read full review Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
Read full review Pros Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood. You can download and upload image file that can be use for business process and more. Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call. Read full review Ruum by SAP supports brainstorming, and in the end, there is content management. Further, Ruum by SAP helps in task and backlog management. The processes are also well mapped. Goal setting and feedback tracking are also included in the feature. Read full review Cons I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up. Needing to "accept" a chat invite from someone within my org seems counter-intuitive. Some people have trouble getting their notifications before midnight, somehow? Prior to downloading the app, group messages didn't come up for me on my computer. Read full review Mobile device enhancement functionalities Broader integration support with other systems Read full review Likelihood to Renew The updates, support, general reviews on Google Chat are great everywhere. The development of the features is ongoing and this adds a great value to Google as a big company in the market. Other applications are limiting communication while Google Chat is allowing communication to grow. It is very easy to use it and teach others how to use Google Chat.
Read full review Usability It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or
GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Read full review Support Rating I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Read full review Alternatives Considered Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Read full review The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
Read full review Return on Investment In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it. I hope we can make it on our own choice of colors to heightened workers vibe It is connected to your email Read full review No code knowledge required for Ruum application Effective collaboration with external parties Better project planning and milestones management Read full review ScreenShots