Google Meet vs. GoTo Connect

If you have a small team, use Google Meet. If you want to have a weekly check-up, use Google Meet. If you want to do a small hosting of conferences — kind of like a webinar, I would say to be very specific — Google Meet is really, really good. So that’s what my recommendations are.

Incentivized

Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.

Incentivized

• I think it's fairly easy to operate. Once people get in, they know where the buttons are and stuff.
• The chat's good.
• It does good transcriptions.
• I like the backgrounds that are available.
• I like the just overall, I guess the layout is simple and most people know how to use it, which is good.

Incentivized

• Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
• Voicemail options: Availability to create some voicemail with multiple receptors
• Devices option: with several options to change on your devices
• Audio library: Multiple option to create your own audio library with or without ambien music

Incentivized

• One of the challenges that I see is that whenever we have in a meeting, we won't be able to drop some of the documents that we have. That's one of the big challenges which I see in Google Meet. At that point of time, we either have to Slack or we have to share an email. We cannot do that, like sending that particular document in the Google meet chat.

Incentivized

• I wish I could use the speed dials from my phone on the apps
• I wish there was a regular reboot of phones during off hours to help from the inevitable glitches of VoIP phones
• It would be nice if extensions were updated without the need to reboot phones.

Incentivized

This app is still having a lot of redundant features as compared to other industry apps such as Zoom and Webex which offers much more on the functionality side along with the option to have greater user access control to the admin/host of the meetings. A sense of interaction is always found to be missing in Google meet which can be easily adopted in the Zoom

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Google Meet is very easy and simple to use. I can schedule a meeting right on my calendar - it literally takes a few seconds. There is no additional app I have to open to schedule anything. Guests can click on the link easily to join any meetings. 10/10!

Incentivized

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

Google does a great job of providing tech support for this product, as it does many others. Similarly, Google has FAQs that cover a large amount of issues faced by users. Problems have not persisted in our use of this product. Problems are resolved quickly and easily, with or without personal Google support.

Incentivized

One of the MOST challenging things in tech support is that some of the offshore agents "don't speak Texan/English", and are really hard to understand. GoTo Connect's support is usually someone who is VERY easy to understand their US/English, and are very helpful. In dozens of interactions for our business & our clients, we've only had a few tickets that couldn't be resolved on the first call

Incentivized

The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.

Incentivized

The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.

Incentivized

The main positive feature in Google Meet over Zoom to me is the fact that Google meet can be seamlessly deployed in the browser with its full functionality. Unlike Zoom for which you need to download an extra application to use. This consequently makes workflow smooth when transitioning between something like emails and taking part in a meeting.

Incentivized

We considered Dialpad for our work as well, but it has its limitations, and our team, like doctors and all, was not satisfied with it because it was hard for them to use. But our team is happy with GoTo Connect. It made everyone happy—our team and our clients as well.

I wasn't involved in the unit pricing factor. So far I used Google meet in the office where I got access to all these Google applications including the Google Meet feature. So I wasn't involved much in this pricing factor of Google Meet and also regarding the contact terms of the product.

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

This is very good in the professional services as I started using this first for the professional service only. While using this Google Meet itself gives a professional feel as the UI works in a professional way. The video background modification, multi-screen feature, and some other features help in professional service.

• Negative: on each webinar someone from our team had to write manually the people that were participating and after that matching it with the registered people list. We wasted time. It could be easily resolved by adding the export list feature
• Positive: Collaboration and internal meetings. Calendar integration helps us save time.

Incentivized

• Cost Savings have been realized from reducing hardware .
• We are all able to collaborate remotely and it has been seamless and easy to setup.
• I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.

Incentivized