TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    Whereby

    Score9.9 out of 10
    N/ANorwegian company appear.in offers their flagship video conferencing platform to small teams, both in a free edition hosting up to 4 guests simultaneously in a session or a paid edition that supports up to 12 simultaneous meeting guests, among other features.

    $0

    per user

    Pricing
    Google VoiceWhereby
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Free
    $0
    per user
    Pro
    $9.99
    per user
    Business
    $59.99 and up
    per user/room
    Offerings
    Pricing Offerings
    Google VoiceWhereby
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Google VoiceWhereby
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and Whereby
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    Whereby
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and Whereby
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    Whereby
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and Whereby
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    Whereby
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and Whereby
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    Whereby
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.451 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Google Voice and Whereby
    Feature
    Google Voice
    -
    Ratings
    Whereby
    7.8
    14 Ratings
    1% below category average
    High quality audio00 Ratings9.014 Ratings
    High quality video00 Ratings9.014 Ratings
    Low bandwidth requirements00 Ratings8.012 Ratings
    Mobile support00 Ratings5.011 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Google Voice and Whereby
    Feature
    Google Voice
    -
    Ratings
    Whereby
    8.0
    13 Ratings
    1% above category average
    Desktop sharing00 Ratings8.013 Ratings
    Whiteboards00 Ratings8.04 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Google Voice and Whereby
    Feature
    Google Voice
    -
    Ratings
    Whereby
    9.4
    13 Ratings
    14% above category average
    Calendar integration00 Ratings9.94 Ratings
    Meeting initiation00 Ratings9.010 Ratings
    Integrates with social media00 Ratings9.72 Ratings
    Record meetings / events00 Ratings9.07 Ratings
    Slideshows00 Ratings9.35 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Google Voice and Whereby
    Feature
    Google Voice
    -
    Ratings
    Whereby
    8.3
    9 Ratings
    3% above category average
    Live chat00 Ratings9.09 Ratings
    Audience polling00 Ratings7.01 Ratings
    Q&A00 Ratings9.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of Google Voice and Whereby
    Feature
    Google Voice
    -
    Ratings
    Whereby
    6.9
    11 Ratings
    16% below category average
    User authentication00 Ratings8.86 Ratings
    Participant roles & permissions00 Ratings5.09 Ratings
    Confidential attendee list00 Ratings7.04 Ratings
    Best Alternatives
    Google VoiceWhereby
    Small Businesses
    CallFire
    Score9.7 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceWhereby
    Likelihood to Recommend
    7.5
    (73 ratings)
    9.0
    (15 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    10.0
    (2 ratings)
    Usability
    8.0
    (11 ratings)
    10.0
    (2 ratings)
    Support Rating
    7.0
    (35 ratings)
    5.1
    (9 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceWhereby
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Whereby
    If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
    Incentivized
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Whereby
    • Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat.
    • Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there.
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Whereby
    • The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform.
    • I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Whereby
    We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Whereby
    Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Whereby
    Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Whereby
    After a recommendation from a partner, as the system is very easy to use, we simply start.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Whereby
    I find Zoom more complicated to use and harder to use because a lot of people do not like having to download things to their computers or devices and Whereby is so easy to get connected with . I like that Zoom offers larger rooms, but at this point the cost is not worth the extra expense.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Whereby
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Whereby
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Whereby
    • In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short.
    • Easy to drop-by and have a small talk with clients/teammates within COVID era.
    • The URL makes you look fancy instead of a random hash.
    Incentivized
    Read full review
    ScreenShots

    Whereby Screenshots

    Screenshot of Easy video meetings in your browser. No downloads, no login.Screenshot of Up to 50 participants in Townhall rooms.Screenshot of Record, save, and share meetings.