Likelihood to Recommend It enhance the overall coordination and synergy among team members, fostering a conducive environment for in-depth project requirement deliberations. The versatility of this communication tool empowers us to engage in interactive discussions, share insights, and align our strategies cohesively, thereby contributing significantly to the success and efficiency of our project management endeavors.
Read full review I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
Read full review Pros Goto meeting delivers high-quality audio and video, which ensures clear communication even in virtual environments. The mobile app allows users to join meetings on the go, ensuring flexibility for participants who may not always be at their desktop computers. virtual backgrounds and appearance settings are useful. Read full review I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar. I have access to all of my drives and programs as if I were sitting in my office. GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use. Read full review Cons You have to download an app that doesn't work well in order to blur the speakers and hosts background. I tried the third party app a few times, but its terrible. I think the Customer service is ok In my opinion, if you don't have the latest updates to your computer, it won't run properly. Sometimes the host video doesn't appear. Read full review Transfer or copy files from the computer drive (c drive) to your active desktop file folders. The ability to set your own "Time Out" too often I have to log back in if switching between computer screens. Easier way to print documents to printers not connected to the computer being accessed. Read full review Likelihood to Renew While we have found GoTo Meeting to be very useful and a part of our normal way of doing business, there are alternatives that are more cost-effective. For example, Microsoft Teams is available as part of our M365 subscription. This will require us to complete a cost analysis to determine which product makes more sense for us to move forward with.
Read full review I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
Read full review Usability The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Read full review Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
Read full review Reliability and Availability The availability has been excellent for me. Any issue is usually due to one of my devices becoming unconnected from the internet.
Read full review Performance The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection
Read full review Support Rating When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
Read full review I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
Read full review Implementation Rating Not really, it is very simple to install and get started.
Read full review It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
Read full review Alternatives Considered Zoom is definitely GoTo Meeting's biggest competitor in terms of similar features and overall functionality. I have read about security issues with Zoom in the past, but haven't seen GoTo Meeting make any headlines regarding security. That might be something to consider for larger organizations
Read full review I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything internet and hardware related, decided to check out GoToMyPC as one step in troubleshooting. GoToMyPC has better response time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Read full review Scalability I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
Read full review Return on Investment Positive: Staying close to client and making sure they have the best customer service. Positive: Creating higher client conversion rates by being present on calls. Negative: When technical issues occur on GoTo Meeting the client is left wondering how professional we are. Read full review Increased productivity since I can access remotely Ability to use my laptop making my desktop a mobile workstation Ability to provide answers at closed-door meetings about budgeting, expenses, invoices without needing to leave the room to look it up on my desktop. Read full review ScreenShots