What users are saying about
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Top Rated
1462 Ratings
1 Rating

GoToMeeting

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Top Rated
1462 Ratings
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Score 7.9 out of 100
1 Rating
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Score 5 out of 100

Likelihood to Recommend

GoToMeeting

GoToMeeting has allowed us to do away with a desk phone. With a headset and a laptop, calls are able to be taken whether you're in the office or remote. This platform is really ideal for today's workforce. I can't see an instance where it would not be appropriate.
Anonymous | TrustRadius Reviewer

GoToRoom

It works really well in a one on one settings when teachers are coordinating with individual trainers or workshops. It can be helpful as well during a team setting Q&A for follow up training. However, it is a struggle to use in large group settings when one presenter is speaking to a large group of people for trainings.
Ben Westby | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

GoToMeeting
7.9
GoToRoom
High quality audio
GoToMeeting
8.5
GoToRoom
High quality video
GoToMeeting
8.4
GoToRoom
Low bandwidth requirements
GoToMeeting
7.0
GoToRoom
Mobile support
GoToMeeting
7.7
GoToRoom

Screen Sharing

GoToMeeting
8.4
GoToRoom
Desktop sharing
GoToMeeting
8.8
GoToRoom
Whiteboards
GoToMeeting
8.0
GoToRoom

Online Meetings / Events

GoToMeeting
8.2
GoToRoom
Calendar integration
GoToMeeting
8.5
GoToRoom
Meeting initiation
GoToMeeting
8.5
GoToRoom
Integrates with social media
GoToMeeting
7.4
GoToRoom
Record meetings / events
GoToMeeting
8.4
GoToRoom
Slideshows
GoToMeeting
8.3
GoToRoom

Online Events Collaboration

GoToMeeting
8.3
GoToRoom
Live chat
GoToMeeting
8.3
GoToRoom
Audience polling
GoToMeeting
8.3
GoToRoom
Q&A
GoToMeeting
8.2
GoToRoom

Online Events Security

GoToMeeting
8.3
GoToRoom
User authentication
GoToMeeting
8.3
GoToRoom
Participant roles & permissions
GoToMeeting
8.3
GoToRoom
Confidential attendee list
GoToMeeting
8.3
GoToRoom

Pros

GoToMeeting

  • The record session feature is really good add on here.
  • GoToMeeting allows the meeting to continue even if it exceeds the time of the scheduled meeting. The meeting continues to run unlike zoom where it gets disconnected automatically when the time is over.
  • The audio quality is better than a lot of tools in the market.
  • It can run smoothly on windows and mac devices.
Anonymous | TrustRadius Reviewer

GoToRoom

  • Video conferencing is clear and precise
  • Scheduling is emailed and easy to access.
  • The ease of getting used to the program is quick for all of our teachers.
Ben Westby | TrustRadius Reviewer

Cons

GoToMeeting

  • When they are a lot of people in the meeting it starts lagging
  • The pricing is really high compared to other similar software
  • If you enter the meeting using a mobile device you can have a lot of issues even if your internet connection is perfect.
Lusine Petrosyan | TrustRadius Reviewer

GoToRoom

  • Learning how to work through multiple documents or presentations in a call can be tricky.
  • Our rural setting does not allow for consistent internet connection, video is not always clear.
  • Audio can be limited to a large room setting in workshops.
Ben Westby | TrustRadius Reviewer

Likelihood to Renew

GoToMeeting

GoToMeeting 7.7
Based on 34 answers
ITI has not found an alternative software that can compete with the offerings of GTM. Our diverse needs (webinars, client meetings, internal training) cannot be met by any competitors at this time for our current cost. GTM is simple to use and has allowed ITI to really set ourselves apart from our competition.
Zack Parnell | TrustRadius Reviewer

GoToRoom

No score
No answers yet
No answers on this topic

Usability

GoToMeeting

GoToMeeting 8.5
Based on 29 answers
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
Rusty Angell | TrustRadius Reviewer

GoToRoom

No score
No answers yet
No answers on this topic

Support Rating

GoToMeeting

GoToMeeting 8.4
Based on 101 answers
We have actually had fairly limited experience with customer support, which is a good thing since we have not really required it. The product is very stable and it is quite rare for significant challenges to arise. Also, the general ease of navigation of the product and the integration into calendars really eliminates the need for deep customer service
Anonymous | TrustRadius Reviewer

GoToRoom

GoToRoom 5.0
Based on 1 answer
Haven’t had a chance to need to connect with the service staff as we haven’t had to deal with any large issues beyond internet bandwidth restrictions. However, we feel like support would be very quick and efficient if we were to need it. The observations of setting up our doc cams and getting connected with workshop presenters has been smooth so far.
Ben Westby | TrustRadius Reviewer

Implementation Rating

GoToMeeting

GoToMeeting 10.0
Based on 3 answers
It just works, get into the software and start using.
Brian Sossamon | TrustRadius Reviewer

GoToRoom

No score
No answers yet
No answers on this topic

Alternatives Considered

GoToMeeting

I prefer to use Zoom, as it seems to be more widely adopted by my industry. Matching up technologies is one of the first hurdles when trying to sell in a virtual environment. Also, Zoom seems to have more application integrations that can be added to its suite. We use an industry app for virtual conferences and trade shows that will only work on the Zoom platform.
Anonymous | TrustRadius Reviewer

GoToRoom

GoToRoom does a great job of video conferencing with multiple users, similar to Zoom, but has easier access to documents similar to Google Classroom or Google Hangouts. It’s a nice blend of these three pieces of software.
Ben Westby | TrustRadius Reviewer

Return on Investment

GoToMeeting

  • We have a had very little client churn and a big reason why is our ability to react quickly to client issues on demand.
  • Account management has been able to deliver on goals and expectations by having a reliable platform for training and troubleshooting functions
  • We've been able to outsource certain functions and communicate with contractors across the globe easily
Anonymous | TrustRadius Reviewer

GoToRoom

  • It has been helpful for us to connect with professional development consultants that are out of our region.
  • It has provided opportunities for teachers to get training that otherwise would not have had an opportunity without driving long distances.
Ben Westby | TrustRadius Reviewer

Screenshots

Pricing Details

GoToMeeting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToMeeting Editions & Modules

Edition
Professional$12.001
Business$16.002
EnterpriseCustom Pricing3
  1. Per Organizer / Per Month for 150 Participants [billed annually]
  2. Per Organizer / Per Month for 250 Participants [billed annually]
  3. 3,000 Participants
Additional Pricing Details
Pricing available by monthly or annual subscription, with discounts for annual commitments.

GoToRoom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToRoom Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

GoToMeeting
8.2
GoToRoom
5.0

Likelihood to Renew

GoToMeeting
7.7
GoToRoom

Usability

GoToMeeting
8.5
GoToRoom

Support Rating

GoToMeeting
8.4
GoToRoom
5.0

Online Training

GoToMeeting
7.3
GoToRoom

Implementation Rating

GoToMeeting
10.0
GoToRoom

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