Goverlan Reach vs. TeamViewer

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Goverlan Reach
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
$15
per operator per month
TeamViewer
Score 8.5 out of 10
N/A
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
$299
per year
Pricing
Goverlan ReachTeamViewer
Editions & Modules
Standard
$15
per operator per month
Professional
$30
per operator per month
Enterprise
$50
per operator per month
Remote Access
$24.90
per month (billed annually) 1 Licensed User
Business
$50.90
per month (billed annually) 1 Licensed User
Premium
$102.90
per month (billed annually) 15 Licensed Users
Corporate
$206.90
per month (billed annually) 30 Licensed Users
Offerings
Pricing Offerings
Goverlan ReachTeamViewer
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints * Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available) * Operator licenses can be purchased on a perpetual or subscription basis
More Pricing Information
Community Pulse
Goverlan ReachTeamViewer
Considered Both Products
Goverlan Reach
Chose Goverlan Reach
Goverlan was a better overall value providing licensing flexibility, more features and consistent quality for a lower price point. There are many products that provide remote capabilities but this product goes well above and beyond most of them allowing remote installs and …
TeamViewer
Chose TeamViewer
Much easier to user and it provides more at a better price.
Therefore teamviewer (in my honest opinion) is the easy winner here.
However one thing that Goverlan does better is the security implementations. I believe the logs from teamviewer are not secure.
Top Pros
Top Cons
Features
Goverlan ReachTeamViewer
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Goverlan Reach
8.5
2 Ratings
4% above category average
TeamViewer
8.3
471 Ratings
5% below category average
File transfer8.02 Ratings8.6441 Ratings
Instant message9.02 Ratings8.2407 Ratings
Access to sleeping/powered-off computers3.12 Ratings7.3306 Ratings
Over-the-Internet remote session10.01 Ratings00 Ratings
Remote management of servers & workstations10.02 Ratings00 Ratings
Remote Active Directory® management10.02 Ratings00 Ratings
Centralized management dashboard9.02 Ratings00 Ratings
Session record9.01 Ratings8.4309 Ratings
Monitoring and Alerts7.02 Ratings00 Ratings
Multi-platform remote control10.02 Ratings00 Ratings
Annotations00 Ratings7.388 Ratings
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User Ratings
Goverlan ReachTeamViewer
Likelihood to Recommend
10.0
(2 ratings)
8.6
(522 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(65 ratings)
Usability
-
(0 ratings)
9.4
(58 ratings)
Availability
-
(0 ratings)
9.1
(5 ratings)
Performance
-
(0 ratings)
9.1
(5 ratings)
Support Rating
-
(0 ratings)
9.8
(51 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(4 ratings)
Implementation Rating
-
(0 ratings)
8.7
(81 ratings)
Configurability
-
(0 ratings)
9.1
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(5 ratings)
Vendor post-sale
-
(0 ratings)
8.5
(5 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(5 ratings)
User Testimonials
Goverlan ReachTeamViewer
Likelihood to Recommend
Goverlan, Inc
This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.
Read full review
TeamViewer
TeamViewer is excellent for accessing remote devices and servers. However, customer support is slightly difficult because the initial setup is a little complex for regular users. Take, for example, the AnyDesk setup; it is plug-and-play when downloading it from their site. We can connect to less tech-savvy customers without requiring them to complete the installation process.
Read full review
Pros
Goverlan, Inc
  • Good configurable dashboard that can be personalized per audience
  • Built in packages for monitoring standard applications that can be personalized easily
  • Simple, easy to use update deployment configuration.
Read full review
TeamViewer
  • Device compatibility: It is compatible with multiple devices such as Windows, Linux, MacOS, Android & IOS, allowing you to stay connected regardless of which device you are using.
  • File Transfer: Files are transferred quickly without needing a third-party app, making it time efficient.
  • Training programs: Reduces the learning difficulty for remote employees & new employees, making coaching more interactive and efficient.
  • Customer Support: They are very good with their customer support. Issues are resolved quickly, making it easy for their users to work.
Read full review
Cons
Goverlan, Inc
  • Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
  • Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
Read full review
TeamViewer
  • Now, it doesn’t work in fast network environments: sometimes, data is delayed during transfer.
  • There are a small number of ways that a user is allowed to change the interface on the device.
  • Some minor increases in difficulty with advanced functions of the application.
Read full review
Likelihood to Renew
Goverlan, Inc
No answers on this topic
TeamViewer
We need this tool in our day to day business. It is what we do all day remoting into clients devices. In this day and age we can access devices all over the world as long as we have secure internet connection. It certainly saves money in gas, and even if you are away you can help.
Read full review
Usability
Goverlan, Inc
No answers on this topic
TeamViewer
TeamViewer is a reliable and really strong tool for accessing remote IT platforms secure and fast. We don't know any product that provide us such strong functionality to make our life as a internationally recognized MES provider with DIAMES with an international clientele so easy. We look forward for any new TeamViewer functionality that supports us even more.
Read full review
Reliability and Availability
Goverlan, Inc
No answers on this topic
TeamViewer
Always available if setup correctly.
Read full review
Performance
Goverlan, Inc
No answers on this topic
TeamViewer
The application is built on VNC which is a very stable technology.
Read full review
Support Rating
Goverlan, Inc
No answers on this topic
TeamViewer
the few times i have had to contact teamviewer support, they were very responsive and give me quick answers and seemed to understand my problems quickly and easily. I did not have to sit on the phone for hours on hold or get passed around to multiple phone support techs before finding a solution to my issues, so i would rate their support very highly.
Read full review
In-Person Training
Goverlan, Inc
No answers on this topic
TeamViewer
As expected without any problem! Alternate in-person training is another efficient way to learn how a product works. There are many third party supporters for TeamViewer courses available that can give additional ideas how to use TeamViewer for specific functions and features as we did require in respect of our usage.
Read full review
Online Training
Goverlan, Inc
No answers on this topic
TeamViewer
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Read full review
Implementation Rating
Goverlan, Inc
No answers on this topic
TeamViewer
Starting two months ago, I began to see tangible economic benefits from using TeamViewer. Quickly, the travel cost reduction and increased productivity overcame the initial investment cost. However, it wouldn't work until everyone understood the software features, and success was contingent upon the complete training of all team members.
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Alternatives Considered
Goverlan, Inc
Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.
Read full review
TeamViewer
Horses for courses they say but all around, TeamViewer is the best software for remote management, period. Pulseway's remote desktop can work well on the phone app but on a desktop, it is often unreliable and drops connections. AnyDesk is not appropriate for our business and is only good on a case-by-case basis.
Read full review
Scalability
Goverlan, Inc
No answers on this topic
TeamViewer
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Read full review
Return on Investment
Goverlan, Inc
  • With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
  • Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
  • Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
Read full review
TeamViewer
We started seeing benefits from TeamViewer within the first 3 months. Initially we saw immediate savings reducing travel time and costs for support visits. Within the first quarter, we’d already cut travel-related expenses by around 15-20%, which quickly added up. As the team became more familiar with the software and we streamlined our processes, the time savings from faster issue resolution grew, further improving our ROI.
  • It has really reduces travel cost. Saved us approximately 30% on travel expense by handling most tasks remotely instead of sending technicians on site.
  • We are able to resolve issues way faster within minutes.
  • Faster service delivery has contributed to better client retention and stronger relationships.
Read full review
ScreenShots

Goverlan Reach Screenshots

Screenshot of Real-time user and machine management and supportScreenshot of Global IT Process AutomationScreenshot of Goverlan File Manager

TeamViewer Screenshots

Screenshot of where to connect to devices and provide remote support.Screenshot of the interface where all devices are a few clicks away.Screenshot of where to monitor and manage devices proactively.Screenshot of Screenshot of TeamViewer's IT asset tracking.