Grafana OnCall vs. OnPage

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grafana OnCall
Score 8.2 out of 10
N/A
Grafana OnCall is an open source, easy-to-use on-call management tool built to help teams improve their collaboration and resolve incidents faster. Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021.
$0
OnPage
Score 8.7 out of 10
N/A
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
$13.99
per month per user
Pricing
Grafana OnCallOnPage
Editions & Modules
No answers on this topic
OnPage Mobile
$13.99
per month per user
Enterprise Silver
$22.99
per month per user
Enterprise Gold
$28.99
per month per user
Offerings
Pricing Offerings
Grafana OnCallOnPage
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdd-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost.
More Pricing Information
Community Pulse
Grafana OnCallOnPage
Top Cons

No answers on this topic

Best Alternatives
Grafana OnCallOnPage
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Grafana OnCallOnPage
Likelihood to Recommend
9.0
(1 ratings)
8.5
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Availability
-
(0 ratings)
8.8
(2 ratings)
Performance
-
(0 ratings)
9.2
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Grafana OnCallOnPage
Likelihood to Recommend
Grafana Labs
One of the greatest drawback in any big companies is that different teams within an IT departments do not know what the others do. The worst case scenario is than Service Desk doesn't know where the issue resolution is and can not provide business with estimation recovery time as well as any update about the root cause of an issue. Grafana OnCall is the best tool that solved this misscolaboration in our company.
Read full review
OnPage Corporation
The best solution for OnPage is a small company with a small On-Call Team. The reason for this is because of how many it can trigger in a 30-minute time span. It's really good with us IT people as we understand the urgency of the call and we can react with the ticket. This gives the end-user peace of mind. This product would not be good for a large-scale company. It would not scale well for thousands of users.
Read full review
Pros
Grafana Labs
  • Interface and information visualization
  • Escalations process with useful IF, ELSE alerting logic
  • Simple integration with wide list of data sources and using of webhooks for non-supported sources.
Read full review
OnPage Corporation
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
Read full review
Cons
Grafana Labs
  • Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
  • Users alerting of issues with production systems
Read full review
OnPage Corporation
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
Read full review
Likelihood to Renew
Grafana Labs
No answers on this topic
OnPage Corporation
It works and is reliable
Read full review
Usability
Grafana Labs
No answers on this topic
OnPage Corporation
Easy to use both web and phone based application.
Read full review
Reliability and Availability
Grafana Labs
No answers on this topic
OnPage Corporation
Some outages for updates
Read full review
Performance
Grafana Labs
No answers on this topic
OnPage Corporation
I have done well with the service
Read full review
Support Rating
Grafana Labs
No answers on this topic
OnPage Corporation
When we have issues we have fast response and willingness to help
Read full review
Implementation Rating
Grafana Labs
No answers on this topic
OnPage Corporation
I had no part of the implementation
Read full review
Alternatives Considered
Grafana Labs
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Read full review
OnPage Corporation
OnPage is the first we chose and would not change that. The ability to link to our CSM, RMM, and technicians on the road has made this the best solution. Our team is able to use the current setup to make custom alerts based on the ticket details. This allows for all of our future needs to be covered.
Read full review
Scalability
Grafana Labs
No answers on this topic
OnPage Corporation
I have had no concerns
Read full review
Return on Investment
Grafana Labs
  • Reducing services downtime.
  • Better users loyalty as a result of improving of intra-departments collaboration.
  • Reducing the load of Service Desk.
Read full review
OnPage Corporation
  • Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
  • The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
  • Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software
Read full review
ScreenShots

OnPage Screenshots

Screenshot of Incident Alert and Secure Messaging - The OnPage app is used to deliver high-priority alerts to the on-call staff. It mobilizes teams on critical issues by enabling collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of OnPage’s On-Call Scheduler - Used to create and manage multiple on-call schedules for distributed teams, and democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.Screenshot of Enhance Service Delivery Through ITSM Integration - OnPage’s Incident Alert Management capabilities can be extended to ITSM solution providers such as ServiceNow, ConnectWise, and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.Screenshot of Featured integration: Bi-directional Integration with Kaseya -Datto Ecosystem - OnPage offers bi-directional integration with Kaseya-Datto’s IT Service ecosystem. Elevate service desk tickets into intelligent, audible alerts and distribute them to the right on-call teams. The integration allows responders to update ticket statuses directly from the OnPage mobile application, to drive workflow efficiencies.Screenshot of Provides real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.Screenshot of Centralized Contact Management System - OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.