What users are saying about
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Top Rated
354 Ratings
5 Ratings

Heap

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Top Rated
354 Ratings
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Score 8.6 out of 100
5 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Indicative is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

Heap

87%
216 Ratings
8.8

Indicative

88%
4 Ratings

Likelihood to Renew

7.6

Heap

76%
7 Ratings

Indicative

N/A
0 Ratings

Usability

8.7

Heap

87%
64 Ratings

Indicative

N/A
0 Ratings

Availability

9.1

Heap

91%
2 Ratings

Indicative

N/A
0 Ratings

Performance

8.5

Heap

85%
61 Ratings

Indicative

N/A
0 Ratings

Support Rating

9.0

Heap

90%
11 Ratings

Indicative

N/A
0 Ratings

Implementation Rating

8.7

Heap

87%
3 Ratings

Indicative

N/A
0 Ratings

Configurability

9.1

Heap

91%
1 Rating

Indicative

N/A
0 Ratings

Ease of integration

9.1

Heap

91%
1 Rating

Indicative

N/A
0 Ratings

Product Scalability

7.5

Heap

75%
2 Ratings

Indicative

N/A
0 Ratings

Vendor post-sale

8.2

Heap

82%
1 Rating

Indicative

N/A
0 Ratings

Vendor pre-sale

8.2

Heap

82%
1 Rating

Indicative

N/A
0 Ratings

Likelihood to Recommend

Heap

Heap is an incredible option in the user tracking space. I'd say the only time it may not be an appropriate option is for marketing teams who may want to plug up campaigns in ad platforms to specific key conversion points. But as far as digging into your product and understanding how your users behave, Heap definitely has a leg up on the competition.
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Indicative

It is well suited for situations or professionals that works with figures and data, or were you need to present this kind of information to your stakeholders. It may also be useful for students in the area of economics, accounting, finance or administration, to develop or train themselves in this area, linking the professional career with some IT knowledge.
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Pros

Heap

  • The Auto Capture function does indeed save quite a bit of time, and being able to build new reports off historical data is really valuable.
  • Interface is really intuitive and user-friendly. Much easier to pick up and use than GA.
  • Building reports out on the fly is really quick and easy, allowing you to give right into all kinds of analyses.
  • The Event Definition screen is really useful, giving a quick glance at the most used events, which you then decide to turn into conversions or goals if you want.
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Indicative

  • Clear insights of user journey
  • Comparison with specific time period is quite easy
  • Useful dashboards with interactive reports
  • Easy visualization of data to make the strategy & decisions
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Cons

Heap

  • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
  • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
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Indicative

  • Having a longer 'data period' in the 'Growth' plan
Read full review

Pricing Details

Heap

Starting Price

$0 per month

Editions & Modules

Heap editions and modules pricing
EditionModules
Free01
GrowthStarting at $3,600 annually2
ProContact Heap Sales3
PremierContact Heap Sales4

Footnotes

  1. Up to 10k sessions/month
  2. Up to 300k sessions/year
  3. Custom sessions per month and unlimited projects
  4. Custom sessions per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

View Pricing Plans

Indicative

Starting Price

Editions & Modules

Indicative editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Heap

    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Read full review

    Indicative

    No answers on this topic

    Usability

    Heap

    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Read full review

    Indicative

    No answers on this topic

    Reliability and Availability

    Heap

    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Read full review

    Indicative

    No answers on this topic

    Performance

    Heap

    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Read full review

    Indicative

    No answers on this topic

    Support Rating

    Heap

    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
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    Indicative

    No answers on this topic

    Implementation Rating

    Heap

    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
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    Indicative

    No answers on this topic

    Alternatives Considered

    Heap

    Compared to GA, Heap provides a much better UI, and its a much better product analytics tool (considering GA's main functionality is not for Product analytics) Overall, of you, are searching for Product analytics I would choose Heap instead of GA.
    Read full review

    Indicative

    More intuitive and friendly when using it in comparison to Google Analytics plus the positive experience with their support team when experiencing bags in the system.
    Read full review

    Scalability

    Heap

    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Read full review

    Indicative

    No answers on this topic

    Return on Investment

    Heap

    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Read full review

    Indicative

    • Improve in conversions by optimizing the user behavior
    • Deep analyzing of data results in great insights
    • Impact on traffic and user
    • Dashboards by using queries give more clarity
    Read full review

    Screenshots

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