What users are saying about
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Top Rated
136 Ratings
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Heap

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Top Rated
136 Ratings
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Score 8.4 out of 100
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Likelihood to Recommend

Heap

Heap is well suited for PMs looking to gain fast insights/quickly identify who is clicking on what and how often. The data we collect from Heap is also leveraged and mixed into our more complex data science dashboards. I like Heap for its ability to answer specific questions quickly. However, if I wanted to be able to track time spent between events, I can only find the average. I also cannot follow a user through all the flows since our product has so many URLs and variations in the workflow. It's hard to read the flow result with so many cards popping up.
Anonymous | TrustRadius Reviewer

Indicative

No answers on this topic

Pros

Heap

  • Heap makes it simple to define elements in your application to track engagement with.
  • Heap is great because it's always tracking everything so you don't have to define everything you want to track immediately. The data is always there for you to investigate.
  • Support is great and perhaps the thing that is most valuable. They're always happy to help you in whatever you're trying to achieve with Heap.
Anonymous | TrustRadius Reviewer

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Cons

Heap

  • Heap creates a "misunderstanding" between marketing and our data team. It is easy to create a report that shows a story that is not true due to incorrect filters/data elements.
  • Breakdowns on some data is not available and it makes it hard to get the exact report you need.
  • We have tons of reports, all almost the exact same. It is too hard to find them unless you already know that they exist.
Anonymous | TrustRadius Reviewer

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No answers on this topic

Likelihood to Renew

Heap

Heap 7.3
Based on 4 answers
Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues
Rebecca Lajoie | TrustRadius Reviewer

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Usability

Heap

Heap 8.5
Based on 62 answers
Sometimes, Heap has issues reconciling similar selectors, and I have not found the manual tagging system to be the most intuitive, especially when best practices are not used when designing the front-end infrastructure. Even so, it helps that the data is unmodified, and all analytics are done through an interfaced layer, so damage and confusion [are] not permanent.
George Fang | TrustRadius Reviewer

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No score
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Reliability and Availability

Heap

Heap 9.1
Based on 1 answer
We've never had issues with availability
Anonymous | TrustRadius Reviewer

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Performance

Heap

Heap 8.5
Based on 62 answers
Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
Gabe Romero | TrustRadius Reviewer

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No score
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Support Rating

Heap

Heap 9.1
Based on 7 answers
I haven't used support much but when I did it was very strong. Heap has great reps that provide reliable responses and prompt communication.
Martha Gallant | TrustRadius Reviewer

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Implementation Rating

Heap

Heap 8.2
Based on 2 answers
The implementation was more straightforward than I imagined it would be. There was minimal set up required from our internal developers. Training was the biggest hurdle.
Anonymous | TrustRadius Reviewer

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No score
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Alternatives Considered

Heap

Heap stands out because, unlike Google Analytics, it helps us analyze both our SaaS product data as well as web data. As mentioned before, it's also much easier to use compared to GA, and has a much better UI. It also records and tracks all events on our website, which means we do not need to pre-define events as in the case of GA.
Anonymous | TrustRadius Reviewer

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Scalability

Heap

Heap 8.2
Based on 1 answer
We've never had impactful outages with Heap
Anonymous | TrustRadius Reviewer

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Return on Investment

Heap

  • At Boardable we use data from Heap to calculate a Product Qualified Lead score, and a churn score, to first qualify Free Trial accounts and assign them to Sales reps and then to find customers at risk of churning. Having the ability to find the highest opportunity prospects has made our Sales team a lot more efficient (70% of our trials spend less than 5 minutes in the product and we keep those off the Sales team's desk, focusing them on the 30% that are indicated to convert, which brought our overall conversion rate up 40% month-over-month).
  • Heap is critical for our Growth team to optimize the user journey to find the value in our product as quickly as possible. We formed the Growth team and bought Heap at the same time, and the first couldn't operate without the second. Our first big win using Heap was improving our sign-up flow (a very common blind-spot for product led companies), increasing the number of successful sign-ups by 200%.
  • Saving person-hours: Heap has freed up so many hours of time (20/wk ~= $1000/wk) that we were spending doing analytics manually. Taking things off the Engineering team's plate was key, and Heap more than pays for itself just in the amount of time we get back.
Benjamin Smith | TrustRadius Reviewer

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Screenshots

Pricing Details

Heap

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Heap Editions & Modules

Edition
Free$01
GrowthContact Heap Sales2
ProContact Heap Sales3
PremierContact Heap Sales4
  1. up to 10,000 sessions per month
  2. up to 40,000 sessions per month
  3. Custom Sessions per month
  4. Custom sessions per month and Unlimited Projects
Additional Pricing Details
Heap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.

Indicative

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Indicative Editions & Modules

Additional Pricing Details

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